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Ranked #8 Nationally by U.S. News & World Report.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
PediatricsPediatrics (Primary Care Physician)
MD, SUNY at Buffalo Jacobs School of Medicine and Biomedical Sciences Buffalo, NY
Childrens Hospital of Buffalo Buffalo, NY
UPMC HamotUPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 63
Dr. Burns is a very nice man and a concerned with my children's needs and health. He runs tests that are necessary,
We enjoying going to CCP West. Love the nurse and Tamara Murphy. First time seeing Dr.Burns, it was a good visit.
Dr. Burns is very thorough
My child told the nurse her knee had been bothering her. When the doctor came in he did not ask my child how she was or if she had any concerns.
didn't listen to me. I'm a physician. wouldn't talk to me. just my nonmedical husband
we like dr burns this particular visit I did feel a little rushed. He did answer my questions but I felt it was a hurried response and he wasn't listening to all my concerns fully.
dr. Burns is intelligent, but he could take a little more time with patients to show an interest in them personally.
Dr. Burns is amazing! He really listens and knows his stuff!
He was very nice and provided us with excellent care.
Dr. Burns is wonderful at what he does and we're lucky to have him.
Dr. Burns is great!
Dr. Burns has been my daughter's pediatrician since birth and he has always showed respect and been helpful in any and all ways! I wouldn't want her to see anyone else!
Dr. Burns and Dr. Fadrigo are amazing. They always figure out what is going on with my children. They don't just chalk it up to being viral. As a parent, it puts my mind at ease knowing these 2 doctors want to find out what is going on with my child's health and get them better.
they did best they can to get right care.
everyone is very nice & my child gets the medical attention he deserves
Dr.Burns is the best doctor we have ever encountered. I feel confident that both of my children are given the best care available.
always a great visitat Dr. Burns office
Sometimes I wish I had more time to discuss my daughters health without feeling like the doctor or nurses are running out of the room to get to the next patient. I know that sometimes scheduling and other factors effect this, but as a parent you want to make sure that you are informed and have asked all you need to. Dr. Burns answered all my questions, but everything is very hurried. I love the office and the staff and I know that especially this time of the year can be chaotic!
Our family is always happy with Dr. Burns.
love this doctor and the office staff.
Good bedside manor
overall everything went well, thank you
excellent staff and Dr. Burns was awesome. he knew exactly what he was doing and made us feel comfortable about our sons visit
was very concerned for my child's health and requested either the physician or Nurse Practioner to call me back before the office closed for a holiday weekend. I did not receive a phone call back nor did anyone check in on my child for the next 7 days until I called and made a follow-up appointment from her hospitalization. She was ill enough to be admitted to the Childrend Hosptal but not sick enough to warrant a phone call back from the doctor.
i love this provider anc my both children are very comfortable with Dr. Burns. he always takes his time and never rushes out.
Dr Burns is awesome ! He has such a great rapport with my children. He is never rushed, he takes his time with each visit. He always answers questions and concerns regarding my children's medical needs.
We love Dr Burns ! He takes his time during visits and makes sure every question and concern is answered. He has such an awesome bedside manner with my kids. He's the best !
the provider he taking care my daughter very well
Very knowledgeable about my son's health when never seeing my son before. we have been patient in the practice for many years. Dr. Burns was asking my son questions & if he didn't know the answer I would answer & he never got mad over that.
very gentle with children and always tries to make mom and baby feel comfortable.
Dr. Burns keep up the great job you do
We love Dr Burns. He is wonderful with the kids, he listens well to our concerns and he explains things well. You never feel like he is in a rush or brushing off what you have to say. He is a great doctor!
No bad experience.
Dr Burns is a real asset to my family. He takes time to listen and explain. We have confidence in his expertise
Dr. Burns is a really understanding and great doctor he makes us feel welcomed and is very down to earth.
I love this practice. Not only is it so convenient for our lives, the people are wonderful, kind and always helpful.
Dr. Burns has been my daughter's pediatrician from day one, his care can not be matched.. we wouldn't go anywhere else!
I feel welcome here and I feel listened to...
We really like Dr. Burns for pediatric care and wouldn't change providers.
Nobody ever washes their hands before touching my child, even if they are touching private areas.
Dr. Burns always does a great job!
Dr. Burns is excellent and I'm happy to see he is at this office!
good care. We did not feel rushed and all of our questions were answered.
everyone was great. nice and professional. very attentive.
We love Dr. Burns. we is always great with the kids and always listen to our questions and concerns. He answers questions in a way that we understand.
Dr. Burns was excellent. This was the first time we had met him since Dr. Leonard had left.
We usually always see Dr Burns or Tamara. They always listen and don't mind being asked questions. Both our kids love them!
Dr. Burns is a very knowledgeable physician. Spoke to my son as if he was important. A very good doctore.
While I think Dr. Burns is knowledgeable, I wish I felt he knew us better. Considering my child has had some issues very early on, we have been in often enough that I would think he would know my name (and not just call me "mom") and would remember more about his health history. For example, he has an allergy and Dr. Burns's suggestion for health follow-up involved what I would consider to be something that he is allergic to (yet I didn't think of this until after the visit so in fairness, could not ask).
words cannot express how thankful I am with Dr. Burn and his team of girls! They are the very best and so helpful. Dr. Burns is so compassionate and helpful. This is probably the 2nd time i met him. The last time i met him was maybe 12 years ago but i transferred to Zuck rd with Dr. Leonard. He is beyond great, caring, and respectful. I will definitely switch my kids to be seen by him and Dr. Tamara as well. My daughter and son felt very comfortable around him too which is the BEST feeling a mother can have. Thank you again everyone.
I LOVE the fact Dr. Burns did a full body physical of my son, including checking his spine. I was very pleased with the way he conducted the appointment.
We really like Dr. Burns. He always talks to my kids like they're his number one priority. Even when he's talking to me about them and a particular diagnosis, he addresses the kids and talks to them explaining everything, then asks isn't that right mom? For confirmation that I also understood what he was talking about. Both my children willingly go to the Dr. without fuss and talk to Dr. Burns when he enters the room.
wonderful and friendly office!
Waited over 15 minutes past appointment time to be called back by nurse and then another 10 or so minutes to see the doctor. The doctor only spent approximately 5 minutes with my child. I would have liked if the doctor asked my child and I if we had any questions for him before he left the room.
Dr. Burns is the absolute best!! We have a deep respect for him and his expertise in medicine.
We recently visited for my newborn daughter's first well visit. It was a good experience, and we look forward to working with Dr. Burns in the future.
We love Dr. Burns because he listens to what I have to say as a mom and doesn't discredit me. He provides positive feedback and tells you where your child should be skill-wise. He is very professional and great with my children, who are often shy.
wonderful staff, makes going to the dr so much easier.
wonderful experience. Dr. Burns was so kind and took great care listening to me with any questions I had regarding my daughter. He took time to talk to me, and discuss my daughters health. I feel very happy to have him as the doctor to both of my children!
Excellent. This was our first visit to this office since our previous doctor retired.
Happy with the experiences today.
Dr Burns met my daughter and myself for the first time today. He was impersonal, did not obtain an appropriate history, perform an appropriate examination or spend more than 5 to 10 minutes in the room. Advised a pediatric cardiology referral, but failed to adequately discuss the reason for the referral and wouldn't discuss referral options. He seems to be a poor clinician (based upon poor interview and examination) as well as having poor interpersonal skills.
Dr. Burns is an amazing doctor!!! I've never had a problem with his or the staff in his office.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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