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Explains in a Way You Understand
Hand and/or Upper Extremity Surgery
Orthopaedic SurgerySurgery of the Hand
MD, Temple University School of Medicine Philadelphia, PA
Temple University School of Medicine Philadelphia, PA
Thomas Jefferson University Hospital Philadelphia Hand Center Philadelphia, PA
UPMC PresbyterianUPMC Monroeville Surgical CenterChildren's Hospital of Pittsburgh of UPMCUPMC East
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 109
if I have orthopedic needs I come to see dr. Kaufman , he is the only one I trust is this department. I wish there was another fixable reason for why my arms and joints are going bad, but I am pleased that he can help me anyway.
I was referred to Dr Kaufmann by my primary care physician and I had a very pleasant experience
Dr. Kaufmann is one of the best doctors in the field of orthopedics. I got from his visit ten times more than I got from another specialist in another town. Great doc and his resident was a knowledgeable surgeon and I wish this clinic the best of luck. Highly recommended.
thorough; didn't feel rushed. very friendly.
Both the doctor and his hand fellow were knowledgable. I would recommend them.
Too many people are booked in the same time slot and the doctors assistant spends the most time with the patient. The meeting with the actually doctor was very short and felt rushed.
The team is excellent
Nursing and reception staff excellent. Dr. Kaufmann answered all of my questions and his treatment, (cortisone shot-2nd one), is giving me pain relief. He explained the shots and gave me an exercise to do. Excellent attention to this patient!
DR Robert Kaufmann has always treated me with respect and takes time to hear my concerns.
I really like the doctor, I forgot questions to ask during the time of the visit. I called back and they answered all of my questions and concerns within the hour.
DR.Kaufman is a very good doctor and knows what he is doing I trusted him all along.
Excellent experience, I loved Dr. Kaufman and everyone on the staff, including the Hand fellow doctor, whose name I don't recall, but she was lovely to work with too. I got nauseous after getting an injection and they took care of me well.
I liked dr.kaufman, he let me know everything I needed to know. thank you.
staff and doctors were very pleasant and got me in and out of the office quickly
excellent. treatment, very prompt and courteous good experience
Flat "bedside" manner.
I was taken care of quickly
Dr Kaufmann is an extremely caring physician ; he is very knowledgable and takes his time to really take care of your health also he explains to you what is wrong and talks about the plan of treatment.
Dr Kauffman is a wonderful physician , calm and personable
doctor was very nice and knowledgeable about my problem.
Excellent experience with Dr. Kaufman and his staff.
Dr. Kaufmann and his staff are always friendly and professional, very knowledgeable about continuing care for my hand.
The doctor was very pleasant and forward. He made me feel very confident about my up coming surgery.
Very good and knowledgeable. My only complaint would be the wait time.
the PA was awesome with us! she took a lot of time to explain things to my son!
I always feel very comfortable and at ease with Dr. Kaufmann and the entire staff. I reccommend UPMC Ortho to everyone...
I was very comfortable with Dr. Kaufmann and his explanations and plan for proceeding with my medical issue.
Dr. Kaufman was wonderful- I was very grateful for how he spoke to me & explained things without making me feel dumb
My first visit to Dr Kaufmann and his staff went very well.
Dr. Was very kind great bed side manner. I already have recommended him!! He's great!
Efficient job. Ailment and treatment well explained
Always kind and polite, I received great care.
Dr. Kaufmann and his staff are very helpful and professional.
A great experience thank you
Dr. Kaufman was amazing! He explained everything to me in a very understandable way. Above and beyond my expectations for a quick visit for a minor issue.
Care provider was very professional and showed interest in my injury.
Some of my answers were based on the fact that I only spent at best 5 minutes with Dr. Kaufman which is a function NOT of the doctor - I spent most of the appt. with his fellow who was lovely and knowlegable but would have been happier spending a bit more time with Dr. Kaufman since I was a new patient to his practice.
Very prompt doctors visit.
Dr. Kaufmann provided me with fantastic care. I would recommend him to anyone!
The doc and the 2 fellows I saw during the course of this treatment were first-rate. Yesterday's appt started 45 mins late, which I don't like, but I do understand that sometimes things happen that aren't in the control of the office. Other than this, I've rated this doc, practice and experience very high given how satisfied I am.
Very professional, very friendly, very skilled, great verbal skills as to problem, solution and after care.
dr. kaufmann does a poor job with explaining a plan-of-care with the patient. he walked into the room and without introducing himself he immediately said i would need surgery. afterwards, i had to ask his PA if that guy that just came in was dr. kaufmann. even before surgery i had many questions to ask him. he vaguely answered them and even 6 hours post-op im still unsure of whats going to happen next.
Everything was good,thanks
From the moment I stepped into the office, until I got to my car, this was an excellent experience. (the maintenance crew fixing the elevators were helpful in finding my way) Every person that I had contact with was pleasant, efficient and engaged in their job. First visit with this practice and I've told everyone, what a great practice this is.
Good experience overall.
NO COMPLAINTS GOOD!
Everything was great, they were willing to listen. Dr. Kaufmann sat and talked to me for a while and I really appreciated his attention and help.
Always comfortable speaking to Dr. Kaufmann and his assistants
Dr. Kaufmann is extremely knowledgeable, yet also extremely easy to talk to. I trust him completely.
Was told in an informative way that I need surgery on my elbow. Very professional.
Dr. and staff seemed to be rushed.
Dr. Kaufman is very attentive & compassionate.
Excellent care . Highly recommend
I come from DuBois, PA to see Dr Kaufman. He performed surgery on me 3 yrs ago, when I had my injury 2 weeks ago I requested that I be seen in Pittsburgh because of my experience I had with him in the past. He is a fantastic surgeon.
Dr. Kauffman has always been clear with the issue I am having. We both made the decision to try surgery to correct the problem.
Dr. Kaufmann has been incredible throughout this whole process. His assistants (? I think they are students) have also been really great.
Dr. Kaufman and his pa were absolutely fantastic!!!!
Dr. Kaufmann was wonderful, knowledgable, thorough and kind. I was very satisfied with my appt!!
Excellent as always; from the front line on.
I'm comfortable with service and staff
Dr Kauffman is the best and always takes good care of me.
I was very pleased with Dr Kaufmann and the amount of time he took to listen to me. He was very professional in the way he handled my visit and his explanation of my problem. I was very pleased with him and his staff.
Just wanted to say as a health care worker myself, i was very impressed with this office. From Beginning to end, great service. And was also impressed that i was taken care of and out in 1hr. Bravo!!!
I like dealing with Dr. Kaufmann alot
Dr. Kaufmann and fellow did an excellent job with my right hand....... very nice doctors....... would recommend to those in need of hand surgery.............
Dr. Kaufman is a wonderful and caring doctor. He made sure I knew my options for care and did not pressure me into any of them. He made sure I was making the right choice for me.
Dr. Kaufman has an excellent bedside manner. Takes the time to listen and respond to any questions I have. I have the greatest confidence in him and his staff and would recommend him highly to anyone needing his area of expertise.
The care was exceptional.
I feel like I can trust Dr. Kaufman.
I was satisfied with the care I received and would return to this doctor is I need follow-up care.
doctor Kaufmann was fantastic, great guy and a great doctor as well, the intern(?) was also exceptional
The Dr. and his team were very personable but professional and very thorough in getting to the bottom of my wrist pain. the Dr. showed genuine concern and was sympathetic especially when he gave me the shot in the wrist which was very painful. I highly recommend him and his team !!!!!!!
The provider is great. This survey is not so good.
Having had to transfer from Allegheny Care to UPMC care because of Worker's comp., I wasn't sure what to expect but Dr. Kauffman was very understanding and professional. He explained the why and what for to every question that I had and there were many. Though my hand will never be the same, I am thankful for what he was my Doctor.
Dr Castle was nice to talk to. Dr Kaufmann was direct and didn't waste his or my time.
Dr. Kaufmann and his crew were perfect as is their usual.
Dr. Kaufman and his staff are wonderful!!!
Dr. Kaufman looked me in the eye, listened, considered, explained, "normalized" my nervousness, and helped me feel more at ease about getting a steroid injection into my thumb joint. Friendly, professional, approachable, elicits trust. Top doc.
Dr. Kaufman is courteous pleasant and knowledgeable. He is kind and friendly. Dr. Kaufman appears to have a genuine concern about me, his patient. He listens and encouraging about my health.
Was very pleased with service.
I HAVE NOTHING BUT GOOD EXPERIENCES DR KAUFMANN.
The waiting time to be seen was longer than usual but after seeing how attentive the Dr was, and informative, it was worth he wait!
I appreciated the time both Dr. Kaufmann and the other doctor gave me to completely answer my questions. I did not feel rushed and they answered everything very thoroughly.
dr Kaufmann listened, questioned, discussed and provided options for my concerns. he was patient and polite. his intern was also very good in dealing with my concerns.
the visit was everything i could have asked for
Dr. Kaufman explained my options to me thoroughly and supported me in the decision that I made. I feel confident in his knowledge and expertise.
Very caring ,polite & expedient in the treatment, explained in detail treatment etc
I thought Dr Kaufman was excelllent!!!! I will recommend him to everyone..
Dr. Kauffman took his time to evaluate and explain any possibilities with my injury and is being very conservative and not to rush into anything too extreme. I saw a doctor the first time not knowing that I could still see a UMPC physician whom most of our doctors are with because of the whole BC/BS - UPMC mess and that doctor wanted to go right into surgery mode which was very invasive and I was getting very frustrated not knowing what was wrong with my wrist. As Dr. Kauffman was explaining what is going on with my wrist he did it so that I was able to understand it, he was very clear and to the point and softly spoken.
I was very happy with the way I was treated.
My husband had surgery performed by Dr. Kaufmann and we were very happy with him and the surgical results. It was a no-brainer that I would see the same physician as all of the other doctors I see in the orthopedic group are fantastic. Dr. Kaufmann has a delightful way about him, he is thorough and explains things without frightening patients. Having worked in the medical field for more than 13 years, I know a good doctor when I see one.
Excellent rapport, friendly, made me feel very at ease.
Dr. Kaufmann was articulate, competent and explained to me my diagnosis and options. I have great confidence in his medical advice and treatment.
This was my first visit with Dr. Kaufmann. He will be doing my carpal tunnel surgery. I enjoyed meeting him and am pleased I decided to choose him for my surgery.
I appreciate the time the doctors took to explain the issue to me. It was a relief to hear that my issue was a common ailment and easily treated. I felt I was in good hands!
Very friendly but professional, elicits trust.
This was my first visit, but I felt quiet comfortable with him, and with his recommendations for my care.
Robert Kauffman has the surgiCal hands of a Greek God.
Prompt, knowledgeable, thorough. This is the hand surgeon I would always want to perform this treatment.
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