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Spends Enough Time with You
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Explains in a Way You Understand
Orthopaedic SurgerySurgery of the Hand
Temple University School of Medicine Philadelphia, PA
Thomas Jefferson University Hospital Philadelphia Hand Center Philadelphia, PA
UPMC PresbyterianUPMC Monroeville Surgical CenterChildren's Hospital of Pittsburgh of UPMCUPMC East
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 182
would have liked to talk to doctor a little longer. He was very nice. His medical assistant was very good- thorough and very pleasant.
dr kaufmann is awesome.
My experiences with Dr. Kaufman and his team has always been very professionally pleasant. I highly recommend them.
the Dr and staff were excellent.
staff and Dr. all very cold and impersonal. no instructions followed treatment.
Everyone was friendly and efficient at their individual jobs, even though they were very busy with numerous patients.
I thought Dr Kaufmann showed personal concern for me and my condition. Good
very fast attention to a serious problem due to a work injury.
Doctor and resident were good, remaining personnel had little interaction because it was not needed for my situation
I think Dr. Kaufmann and his team are excellent!
I received more information and hope in 20 minutes with Dr. Kaufmann then I have in the last 20 months with my other Doctor
Very please with my experience with Dr. Kaufmann. He took his time to discuss my condition and offered reasonable options to treating my arthritic thumb.
dr. Kaufman and his partner help me very well explain to me about tennis elbow and the exercise I need to do and he gave me an injection in my left elbow which is starting the help thank you I'm glad dr. Bass had me go to dr. Kaufman thank you have a good day
Dr. seemed rush and didn't stay in room long enough for me to ask any questions that I had. Tried to contact someone in the office after my appointment because I needed to know what restrictions I had, if any, and three days later still have not heard back.
Dr. Kaufmann was professional, articulate, and thorough in his examination and recommendations for options s/p wrist fracture.
Dr. Kaufman is so understanding, kind, and explains things quite well.
Dr Kaufmann gave me a shot in my thumb due to continual pain I have been having. He said in 3 days it would feel better and it does.
great he is my hero..he fixed a torn up arm and for the first time in about 3 years I have no pain....he is the top dog....thank you dr. kaufman
Very little interest, concern beyond presenting diagnosis. Limited, at times contradictory, presentation of treatment options.
Provider was good at laying out options.
excessive wait time waited 40 minutes in the waiting room and then once in the room waited another 20 minutes until a associate entered then waited 20 more minutes till I saw the doctor my appointment was at 9:00 am and I was done at 11:20 excessive wait time.
Very thorough explanation from Dr. About everything we could expect moving forward to the next 3 months.
My experience at the out patient Monroeville surgery center was fabulous - from start to finish. Friendly - caring employees - would certainly suggest this option to friends and family.
nothing in particular stands out. professionals doing their jobs in an excellent manner
This was an all around good experience.
excellent doctor finally after years of problem with my hand he figured it out
Appointment went as expected and addressed my issues pertaining to my hand
Dr. Kaufmann was very professional, patient and kind. Answered all questions I had clearly and concisely.
wait was over a half hour past scheduled appointment. otherwise great!
just not happy with results of my hand surgery.
Dr. Kaufman was an excellent doctor for both my Wife and I. Would definitely recommend him
aaDr. Kaufman was kind, caring, and insightful.
Dr. Kauffman was very rude to us during this visit. maybe he was having a bad day but he has terrible bed side manners. We will not refere anyone to him.
The provider is an excellent physician. I had a bad elbow injury, extensive damage. I had surgery and he did a great job.
The care provider is one of the best specialist physicians I have seen in the network. He asked many questions, fully listened to my concerns and we made a collaborative treatment decision.
excellent care provider
Only good experiences.
Dr Kaufmann is a world class physician and surgeon, I have evaluated his credentials and work, very satisfied be fortunate to be his patient.
Had to wait too long to see the Doctor.
this staff and doctor are first class!
Dr Kaufmann provided an excellent level of communication, listening to what I had to say and speaking to me in a way I could clearly understand.
Extremely please with the professional care provided.
very good care
I had a really great visit. It appears that UPMC was my correct choice for my health care needs.
Dr. Kaufman has proven to be an expert in his field and has gained my trust through and through. I feel extremely lucky to have had Dr. Kaufman treat me for the conditions I've come across.
Was in the ER on sunday afternoon, the following morning i called and was able to see the physician for my injury. I was extremely impressed with the ER, PA and staff experience, and also with the care provider and his resident. The quick care i received over that period was a first ! Thank You !
Excellent Care !!
Provider was knowledgeable about my condition and was concerned that there may be a related condition as well. Explained the condition and remedy for the condition that would be done during that visit. Would have liked to have had information on what to do later after the procedure was completed to do the right actions to help the procedure be successful - apply heat or cold or do nothing, numbing medication was in the injection so to be aware of that for the next few hours and was normal, immobilize, etc.
felt they had my best interest in my health issues
TOTALLY SATISFIED WITH THE TIME SCHEDULE, THE ATTENTION AND THE DESCTIPTION OF THE PROBLEM.
Gave an excellent explanation about my condition, and gave me the options needed to consider in the future.
everything was perfect.
Dr. Kaufmann explains things in a very clear and interesting way. I like him very much.
had a very good experence
I was very impressed with the courtesy and politeness shown to me (and other patients), and I like how well the staff interacts with each other.
I had a very good experience with the care provider and the medical staff in the office.
Dr. Kaufman provided exceptional attention to my concerns and relieved my anxiety. He did not try to rush me and listened carefully to what I was concerned about. He answered my questions in a professional manner, but in a way that I could understand medically.
Dr. Kaufman is my hero! He is so knowledgeable, skilled, caring and so very personable. I trust him absolutely. He's the best!
I've had some problems with my hands, and Dr. Kaufmann has been able to help more than my primary care physician's office did. I'm very happy with this office.
Excellent staff. Would highly recommend Dr. Kaufmann.
I cannot praise Dr. Kauffman enough. The care and courtesy he provided in my diagnosis & my surgery & post-op visit instilled confidence and reassurance.
The entire crew was very helpful and very efficient.
I felt the dr. listened, to my concerns & pain, caused by arthritis, in my fingers, & R hand..
Dr Kauffman was very thorough and evoked confidence in his diagnosis. He knew just what to look for and pursue. His recommendations for rehabilitation were conservative and not overly aggressive which is consistent with my desires.
Was seen by an Orthopedic doctor the day after I called, using the number given to me by the Physician's Assistant from Urgent Care which was unexpected an impressive. I did not know the name of the doctor I was going to see until I asked a health care provider. There was a delay in seeing the doctor but there was an announcement that the doctor was running late that morning. Both the Resident and the Doctor took time to explain my injury. I was very impressed that Dr. Kaufman took time to show me the X-Ray taken and explain my injury. I was delighted that he took into consideration how I needed to use my arm by taking off a big splint.
I love Dr Kaufmann
if I have orthopedic needs I come to see dr. Kaufman , he is the only one I trust is this department. I wish there was another fixable reason for why my arms and joints are going bad, but I am pleased that he can help me anyway.
I was referred to Dr Kaufmann by my primary care physician and I had a very pleasant experience
Dr. Kaufmann is one of the best doctors in the field of orthopedics. I got from his visit ten times more than I got from another specialist in another town. Great doc and his resident was a knowledgeable surgeon and I wish this clinic the best of luck. Highly recommended.
thorough; didn't feel rushed. very friendly.
Both the doctor and his hand fellow were knowledgable. I would recommend them.
Too many people are booked in the same time slot and the doctors assistant spends the most time with the patient. The meeting with the actually doctor was very short and felt rushed.
I felt rushed out, not taken serious for my concerns, felt provider spoke to me in a polite belittling manor! as if to imply I don't need to know anymore about my ongoing condition!
The team is excellent
Nursing and reception staff excellent. Dr. Kaufmann answered all of my questions and his treatment, (cortisone shot-2nd one), is giving me pain relief. He explained the shots and gave me an exercise to do. Excellent attention to this patient!
DR Robert Kaufmann has always treated me with respect and takes time to hear my concerns.
I really like the doctor, I forgot questions to ask during the time of the visit. I called back and they answered all of my questions and concerns within the hour.
DR.Kaufman is a very good doctor and knows what he is doing I trusted him all along.
Excellent experience, I loved Dr. Kaufman and everyone on the staff, including the Hand fellow doctor, whose name I don't recall, but she was lovely to work with too. I got nauseous after getting an injection and they took care of me well.
I liked dr.kaufman, he let me know everything I needed to know. thank you.
staff and doctors were very pleasant and got me in and out of the office quickly
excellent. treatment, very prompt and courteous good experience
Flat "bedside" manner.
I was taken care of quickly
Dr Kaufmann is an extremely caring physician ; he is very knowledgable and takes his time to really take care of your health also he explains to you what is wrong and talks about the plan of treatment.
Dr Kauffman is a wonderful physician , calm and personable
doctor was very nice and knowledgeable about my problem.
Excellent experience with Dr. Kaufman and his staff.
Dr. Kaufmann and his staff are always friendly and professional, very knowledgeable about continuing care for my hand.
The doctor was very pleasant and forward. He made me feel very confident about my up coming surgery.
Very good and knowledgeable. My only complaint would be the wait time.
the PA was awesome with us! she took a lot of time to explain things to my son!
I always feel very comfortable and at ease with Dr. Kaufmann and the entire staff. I reccommend UPMC Ortho to everyone...
I was very comfortable with Dr. Kaufmann and his explanations and plan for proceeding with my medical issue.
Dr. Kaufman was wonderful- I was very grateful for how he spoke to me & explained things without making me feel dumb
My first visit to Dr Kaufmann and his staff went very well.
Dr. Was very kind great bed side manner. I already have recommended him!! He's great!
Efficient job. Ailment and treatment well explained
Always kind and polite, I received great care.
Dr. Kaufmann and his staff are very helpful and professional.
A great experience thank you
Dr. Kaufman was amazing! He explained everything to me in a very understandable way. Above and beyond my expectations for a quick visit for a minor issue.
Care provider was very professional and showed interest in my injury.
Some of my answers were based on the fact that I only spent at best 5 minutes with Dr. Kaufman which is a function NOT of the doctor - I spent most of the appt. with his fellow who was lovely and knowlegable but would have been happier spending a bit more time with Dr. Kaufman since I was a new patient to his practice.
Very prompt doctors visit.
Dr. Kaufmann provided me with fantastic care. I would recommend him to anyone!
The doc and the 2 fellows I saw during the course of this treatment were first-rate. Yesterday's appt started 45 mins late, which I don't like, but I do understand that sometimes things happen that aren't in the control of the office. Other than this, I've rated this doc, practice and experience very high given how satisfied I am.
Very professional, very friendly, very skilled, great verbal skills as to problem, solution and after care.
dr. kaufmann does a poor job with explaining a plan-of-care with the patient. he walked into the room and without introducing himself he immediately said i would need surgery. afterwards, i had to ask his PA if that guy that just came in was dr. kaufmann. even before surgery i had many questions to ask him. he vaguely answered them and even 6 hours post-op im still unsure of whats going to happen next.
Everything was good,thanks
From the moment I stepped into the office, until I got to my car, this was an excellent experience. (the maintenance crew fixing the elevators were helpful in finding my way) Every person that I had contact with was pleasant, efficient and engaged in their job. First visit with this practice and I've told everyone, what a great practice this is.
Good experience overall.
NO COMPLAINTS GOOD!
Everything was great, they were willing to listen. Dr. Kaufmann sat and talked to me for a while and I really appreciated his attention and help.
Always comfortable speaking to Dr. Kaufmann and his assistants
Dr. Kaufmann is extremely knowledgeable, yet also extremely easy to talk to. I trust him completely.
Was told in an informative way that I need surgery on my elbow. Very professional.
Dr. and staff seemed to be rushed.
Dr. Kaufman is very attentive & compassionate.
Excellent care . Highly recommend
I come from DuBois, PA to see Dr Kaufman. He performed surgery on me 3 yrs ago, when I had my injury 2 weeks ago I requested that I be seen in Pittsburgh because of my experience I had with him in the past. He is a fantastic surgeon.
Dr. Kauffman has always been clear with the issue I am having. We both made the decision to try surgery to correct the problem.
Dr. Kaufmann has been incredible throughout this whole process. His assistants (? I think they are students) have also been really great.
Dr. Kaufman and his pa were absolutely fantastic!!!!
Dr. Kaufmann was wonderful, knowledgable, thorough and kind. I was very satisfied with my appt!!
Excellent as always; from the front line on.
I'm comfortable with service and staff
Dr Kauffman is the best and always takes good care of me.
I was very pleased with Dr Kaufmann and the amount of time he took to listen to me. He was very professional in the way he handled my visit and his explanation of my problem. I was very pleased with him and his staff.
Just wanted to say as a health care worker myself, i was very impressed with this office. From Beginning to end, great service. And was also impressed that i was taken care of and out in 1hr. Bravo!!!
I like dealing with Dr. Kaufmann alot
Dr. Kaufmann and fellow did an excellent job with my right hand....... very nice doctors....... would recommend to those in need of hand surgery.............
Dr. Kaufman is a wonderful and caring doctor. He made sure I knew my options for care and did not pressure me into any of them. He made sure I was making the right choice for me.
Dr. Kaufman has an excellent bedside manner. Takes the time to listen and respond to any questions I have. I have the greatest confidence in him and his staff and would recommend him highly to anyone needing his area of expertise.
The care was exceptional.
I feel like I can trust Dr. Kaufman.
I was satisfied with the care I received and would return to this doctor is I need follow-up care.
doctor Kaufmann was fantastic, great guy and a great doctor as well, the intern(?) was also exceptional
The Dr. and his team were very personable but professional and very thorough in getting to the bottom of my wrist pain. the Dr. showed genuine concern and was sympathetic especially when he gave me the shot in the wrist which was very painful. I highly recommend him and his team !!!!!!!
The provider is great. This survey is not so good.
Having had to transfer from Allegheny Care to UPMC care because of Worker's comp., I wasn't sure what to expect but Dr. Kauffman was very understanding and professional. He explained the why and what for to every question that I had and there were many. Though my hand will never be the same, I am thankful for what he was my Doctor.
Dr Castle was nice to talk to. Dr Kaufmann was direct and didn't waste his or my time.
Dr. Kaufmann and his crew were perfect as is their usual.
Dr. Kaufman and his staff are wonderful!!!
Dr. Kaufman looked me in the eye, listened, considered, explained, "normalized" my nervousness, and helped me feel more at ease about getting a steroid injection into my thumb joint. Friendly, professional, approachable, elicits trust. Top doc.
Dr. Kaufman is courteous pleasant and knowledgeable. He is kind and friendly. Dr. Kaufman appears to have a genuine concern about me, his patient. He listens and encouraging about my health.
Was very pleased with service.
I HAVE NOTHING BUT GOOD EXPERIENCES DR KAUFMANN.
The waiting time to be seen was longer than usual but after seeing how attentive the Dr was, and informative, it was worth he wait!
I appreciated the time both Dr. Kaufmann and the other doctor gave me to completely answer my questions. I did not feel rushed and they answered everything very thoroughly.
dr Kaufmann listened, questioned, discussed and provided options for my concerns. he was patient and polite. his intern was also very good in dealing with my concerns.
the visit was everything i could have asked for
Dr. Kaufman explained my options to me thoroughly and supported me in the decision that I made. I feel confident in his knowledge and expertise.
Very caring ,polite & expedient in the treatment, explained in detail treatment etc
I thought Dr Kaufman was excelllent!!!! I will recommend him to everyone..
Dr. Kauffman took his time to evaluate and explain any possibilities with my injury and is being very conservative and not to rush into anything too extreme. I saw a doctor the first time not knowing that I could still see a UMPC physician whom most of our doctors are with because of the whole BC/BS - UPMC mess and that doctor wanted to go right into surgery mode which was very invasive and I was getting very frustrated not knowing what was wrong with my wrist. As Dr. Kauffman was explaining what is going on with my wrist he did it so that I was able to understand it, he was very clear and to the point and softly spoken.
I was very happy with the way I was treated.
My husband had surgery performed by Dr. Kaufmann and we were very happy with him and the surgical results. It was a no-brainer that I would see the same physician as all of the other doctors I see in the orthopedic group are fantastic. Dr. Kaufmann has a delightful way about him, he is thorough and explains things without frightening patients. Having worked in the medical field for more than 13 years, I know a good doctor when I see one.
Excellent rapport, friendly, made me feel very at ease.
Dr. Kaufmann was articulate, competent and explained to me my diagnosis and options. I have great confidence in his medical advice and treatment.
This was my first visit with Dr. Kaufmann. He will be doing my carpal tunnel surgery. I enjoyed meeting him and am pleased I decided to choose him for my surgery.
I appreciate the time the doctors took to explain the issue to me. It was a relief to hear that my issue was a common ailment and easily treated. I felt I was in good hands!
Very friendly but professional, elicits trust.
This was my first visit, but I felt quiet comfortable with him, and with his recommendations for my care.
Robert Kauffman has the surgiCal hands of a Greek God.
Prompt, knowledgeable, thorough. This is the hand surgeon I would always want to perform this treatment.
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