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DO, Lake Erie College of Osteopathic Medicine Erie, PA
Michigan State University East Lansing, MI
Akron Children's Hospital Medical Center Akron, OH
UPMC Children's Hospital of PittsburghUPMC PresbyterianUPMC MercyUPMC Magee-Womens Hospital
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 100
the Dr and staff are exceptional however the wait times are ridiculous, be held up at the Dr office for 4 and 5 I believe to be I'm called for especially with a very active young child.
We really like Dr. Otaibi, but we waited 4 hours past our appointment time to be seen by the doctor. Unfortunately, this may result in finding a new doctor.
It took us 4 hours to be seen . Dr Sara is a sweetheart , but the wait time was completely ridiculous.
The provider was more than adequate for the visit attended. The only downside to the entire experience was the wait time. Our appointment was for 12:30 and we were not seen until 1:30. We arrived to the office at 11:45 to try to be early and were informed that the doctor wasn't even going to be onsite until at least 12:15. I feel that for the care to be effective, the provider should not be overwhelmed with a schedule that is impossible to stay on time for. There were televisions in the waiting room that deemed that the doctor was "On time" which was clearly not the case. I had a 7 month old and a 5 month old (the patient) with me and to be in the office for a total of 3 hours was ridiculous. I actually discussed moving to a different practice with the doctor in the room.
This was the most thorough eye exam my child has ever had. I really appreciated their persistence to get proper results.
very good doctor. she answered any questions that we had.
Dr. Otaibi is very knowledgeable and I believe provides good care, but her explanations to parents are not always clear.
We really like Dr. Otaibi and have been seeing her for years. However, the wait times at this office are just absurd. I understand that she spends time with each patient, but the schedule should be made to allow for longer appointments. We waited a couple hours at this visit but have waited upwards of 4 hours more than one time in the past.
We did not have a long waiting room wait. We were taken to the first room, quickly examined and then taken to a room to wait for the Dr. We watched the entire Nemo movie while we waited for the Dr to come in the room. Once with us, she did not seem to know my son's complicated history; she expected my 2yr old to be able to match letters from a TV screen onto a paper; I did not feel I had her complete concentration at times when I would talking about my son's history and problem; she did not seem to remember some of the facts and history I did give her and would ask questions that I would have to repeat the information. It was disappointing to have to wait for 90mins just to spend 10 mins with her that were very unsatisfying.
Dr. Otaibi is phenomenal. She is caring and kind, extremely professional, and very passionate about what she does. She is the very best, and anyone would be lucky to have her as their doctor. She is extremely thorough in her exams and answers any question you may have.
I feel patients and family should leave having a clear understanding it their condition and that doesn't always happen.
This was the first time this provider met with my son. She made him feel comfortable during the eye exam and listened to my concerns.
i did not agree what the Dr. said in regard to tx for my child. i felt the visit was rushed after we waited over 2 hrs long in the office.
everything was great had to wait for awhile dr was delayed but i was informed of this
Dr. Otaibi was wonderful and I feel like she's finally the correct physician to help my daughter. She wants to figure out her diagnosis and she gave us a lot of information and gave us hope that there may be more than we can do to help my daughter see well.
The past 2 years have been a medical roller coaster for my daughter and my family. The doctors at UPMC Children's have been an amazing system of support. Dr. Otaibi is a strong part of her care team that we feel very comfortable with. She is very approachable, spends time teaching about our concerns, & someone we trust.
Dr. Otabi is wonderful. She is always caring and makes me feel comfortable with everything we've had to do with our child.
By the time we got in to see Dr is was after business hours. Staff was very polite and helpful with 2 yr old who sat waiting for hours. Dr Sarah didn't rush us and talked to us in length about surgery. Very nice and made us comfortable and informed about surgery.
Dr is very caring and answers any questions.
Dr Otaibi is an eye specialist. This survey referred to general care not specialty.
dr Sara otaibi isn't AMAZING and LOVE her, however every time we have been there the office is always WAY over booked and the wait time/ overall time we are there for us BEYOND ridiculous and unnessary and for that reason will be looking for some place else.
she's good Doctor, it just took too long to see her in the office we waited 3 hours
We were kept waiting in the waiting room for an hour!! Then in the exam room, we waited a half hour just for dialating drops to be put in his eyes! Endless waiting for just a little time with the doctor. This was not worth it, we will be looking for other eye doctors!
This office has too long of a wait time. I have three children come to see opthamologists at this office, each being seen every six months due to their needs. I am seriously considering finding a new provider because of the wait time. We waited an hour and a half to be seen yesterday. Two weeks ago I waited an hour and a half as well, just to be seen. One appointment was in the afternoon, but the other one was at 9:45 am. The appointment yesterday lasted about 5 minutes. There are too many patients being booked too close together. When I asked the receptionist about the wait time, she said that the wait times are because they see children and the children are not always being cooperative. I have six children and have been taking them to many different medical appointments for a very long time. I never have to wait like I do at this office.
We've always had a good experience with this Dr she is awesome and knows how to make the kids feel comfortable
Dr. Otabi was very kind and patient with my child. She was very informative and helpful. excellent Doctor!
wait times are awful, otherwise great
the wait time was way too long . my sons appointment was for 1:15pm and we didnt leave until 5:45. he was exhausted and it made it extremely hard to cooperate with testing needed for his eyes. but the technicians who were directed to take picture of his eyes by doctor, indicated he was too young for this test. he was scared and I was stressed thinking he needed the picture to confirm nothing was wrong with pigment in his eye. I became very overwhelmed and worried during this appointment, and at the end it still felt unresolved.
Dr. O is the bomb. She is amazing and should get a raise.
the doctor is always 2-3 hours behind, also they didn't even keep us updated and the doctor running behind. didn't offer any snacks . and the receptionist was very rude when ask to check how far behind the doctor is. also they were mia when checking out .
Daughter was given drops for an eye exam in the exam room. we were told they would take a few minutes to take effect and we were sent to the waiting room. After 45 minutes of waiting we expressed concern to the receptionist that we had another doctor appointment in an hour. The receptionist checked with the doctor and said my daughter would not be seen for at least another 45 minutes. This would have amounted to 90 minutes to be examined after drops were put in eyes. We had to leave and my daughter never got her exam. We live two hours away
had to wait 1hr and 15 minutes just to be taking back to a room.
great experience for my 7yo, they made it a very comfortable and pleasant time for her.
the wait was wayyy to long! I have a one year old, it's impossible to keep him entertained for 4 hours. I saw the doctor for 10 mins
She is a very informative doctor. She always takes time to listen and shows she cares about patient.
my regular eye doctor left this office and the new eye doctor wasn't as good as far as she didn't do as extensive exam as dr. lope did
Was sent to another room for testing. Had to wait another hour to see doctor when we came back.
Dr. Otaibi is great always pleasant and treats us with courtesy and respect.
Dr. Otaibi is phenomenal. I feel very fortunate to have her as the doctor for my son. She is extremely thorough and I feel very confident in her diagnosis.
To schedule a patient EVERY 6 MINUTES for this provider is RIDUCULOUS! Our appointment was 11am, we did not see the Dr. assistant until 11:40am - the assistant put eye drops in the patient's eyes at noon and said it would take approx. 20 minutes to dilate, which then we were expected to see the Dr. We did not see the Dr. UNTIL 2pm! The Dr. took her time with us, which was great, but we did not leave her office until 2:30pm. So for whomever decided to schedule a patient every 6 minutes is insane! These children are ALL special needs and obviously take more than 6 minutes for an office visit. Would YOU LIKE TO SIT IN A DR. OFFICE FOR 3 1/2 HOURS FOR AN APPOINTMENT? My guess would be no!
For us it is the distance that we have to drive to see Dr. Otaibi. But due to my child's rare medical condition we make the drive.
it took 4 hours for an appointment that should have taken 30 minutes. despite iPads in the waiting room for children, this is an obserd amount of time to expect of children and adults alike. this is the only reason I would not recommend the office. the care was good, but to expect people to wait that long is unacceptable. the mood in the waiting room was shared by many, and receptionists were long gone for the day before we were seen - nobody there to help if needed.
Dr. Otaibi is a wonderful doctor. She is very thorough and efficient. I would recommend her to others.
We love Dr Otaibi, she is very professional and caring towards patient and family. She takes the time to explain things to the patient and family. awesome doctor.
The wait time at this office is always absurd! 2.5 hours spent with a 6 year old for a check up should not be the norm!
The provider is very good. My experience with extremely long wait times was AWFUL.
The doctor was in a hurry, did not even take time to check eye pressure. I would like change the provider.
Dr. O is the bomb.com and a bag of chips. I wouldn't trust my son with anyone else. We are so lucky to have her available. She's the best.
Dr. Otabi was very nice and thorough. loves her.
She is amazing! Kind, respectful, understanding and very thorough.
no bad experiences. I believe my granddaughter received exceptional treatment
the office was on time, efficient and everyone was very kind.
1st time visiting this provider & office and I will 100% continue to come here for all of my childrens eye needs!! The office was clean, the waiting room was kid friendly, ALL of the staff was AMAZING! Dr. Otaibi was VERY thorough! She took time to explain everything to me. She listened when I spoke to her. She listened when my son (8yrs) spoke to her! She is an awesome dr!
We really liked her.
Wait room time was TWO hours!!!!! This was with a 5 year old! Not acceptable at all. This appointment was scheduled months ago! Will NOT go back. Awful experience.
doctor was friendly but felt very rushed because we saw her two hours after scheduled time and it was obvious she was hurrying.
this provider did a great job relating to my child, as she delivered news that came as a disappointment at this visit. she gave us plenty of information and space to process the concerns that my daughter had.
2 hr waiting time for entire visitvery disruptive waiting area, no intervention when families and children sharing waiting room where loud, inappropriate and screaming
the doctor seemed very knowledgeable and I felt like she was taking the time to review the tests and pictures to be sure she was giving me the correct information. As a mom, I am nervous when there may be a medical issue with my children. I felt good about how the doctor presented the findings to me and eased my anxiety and concerns.
My son wears glasses, and I have been taking him to see Dr. Otaibi every 6 months since he started wearing them. Dr. Otaibi is great, but to be honest, I DREAD taking him to these appointments because of the wait time.
We were at the office for two hours or more, the majority of the time was spent waiting to see the doctor. At least we were offered snacks while we waited. This was ridiculous. I was expecting paperwork regarding the eye surgery my son is going to have. I received none. I just have to try and remember everything the doctor told us.
About as expected.
I love dr Otabi
I thought that she could have reviewed her record better prior to the appointment. She was not aware that pictures were taken of her eye last year which were in her record. Otherwise, seems like a very knowledgeable and pleasant provider.
excellent physician. she spend time with us reviewing old records and discussing condition. appreciate the time and patience and complete evaluation of all health concerns.
Love love love this provider. she is the only reason we come back!!! she is truly compassionate and listens.
Dr. Otaibi was very helpful. She interacts well with patient's and families.
great experience! this was a second opinion. the first doctor was not understanding and seem not to work well with my 1yr at the time
I enter the office at 1:30 for a 2: 15 appointment,he was called back to get his eyes dilated went back to the waiting room and then didn't get called till after 4 for the doctor to see him almost missed my access bus,that was ridiculous no one should have to wait that long
she was great with me and great with my daughter!!
Glad Dr Nischal was able to confer regarding what Dr Otaibi was seeing - always good to know a 2nd professional agrees.
the provide spent ample time with me trying to explain her impressions and rationale in response to the recent studies. very helpful and reassuring
I have no issues with the office staff and drs themselves everyone is fantastic.
It was Great meeting Sara and her Staff. She was friendly and respectful to my child eye treatment.
Dr. Sara Otabli is fantastic with my son.
sara was excellent. she took concerns she had and was on top of ordering the tests necessary.
Went in for a follow up eye exam. Took 2 and a half hours.
Dr. Otaibi has been excellent. She really takes the time to make sure all our questions are answered and does not make us feel rushed. She is very friendly and great to talk with.
Dr. Otaibi has been caring and wonderful during a stressful time for our family. She has ensured that we were fit into her schedule even on days when it wasn't optimal for the office, to ensure we received prompt, continued, quality care. She has also done a wonderful job keeping our primary Opthamologist informed of her care plan for our daughter.
This provider was absolutely amazing for my son to be seen the first time.. he was very nervous,but the entire staff made him very comfortable..
Dr. Otaibi is the best doctor I have come in contact with in my years. She has been seeing my son since he was young and remembers him at each and every visit. She makes a point to take the time to sit and talk with me about concerns and updates regarding my sons health. I have spoken to her after hours for additional questions and she makes suggestions regularly. it is clear that she genuinely cares about her patients and the care that is provided to them. I recommend Dr. Otaibi regularly and have never had a negative experience with her.
The wait was exceptionally long. We saw the nurse right away, but then waited over an hour to see the doctor only to then have to dilate my son's eyes. Then we were told we'd have to wait 20-30 minutes for his eyes to dilate, and we weren't seen again for 50 minutes. My son had a very hard time focusing and cooperating, but he's been sitting in a waiting room for over two hours. We could've saved a ton of time by just dilating his eyes at the beginning of the appointment.
My child's care provider has been awesome.
my son is two and we waited nearly an hour and a half to see the provider. she is excellent but the waiting time to see her has always been significant on our visit. I would recommend but that long of a wait is touch with such a child at that age
Both the nurse and the provider were excellent in how they treated us as well as level of quality that was apparent how they approach their jobs. The provider in particular seemed very interested in taking care of my daughter's eye and advised in a way that my daughter would definitely understand and pay attention. I think she advised me as well in the best way to attend to my daughter's eye prescription need in the near future.
The wait to see doctor was entirely too long. After the first part of the exam, we waited another two hours before being seen. We were then told that typical visits are from 2-4 hours. This was not at all my experience upon visiting last year and it was not communicated at the time of the appointment. I find it completely unacceptable that patients must wait this long to see the doctor. If the office was understaffed, they needed to have contacted patients to inform them of the wait or allow them to reschedule.
sometimes you have to wait, but Dr. Otaibi is very thorough and don't mind waiting for her because she will take the time with her patients. She is a awesome doctor!!
our waiting time was way too long. otherwise, love Dr. Otaibi
The technician Heather and Dr. Otaibi proved themselves beyond excellent in terms of medical knowledge, compassion, empathy and plan of care.
chose this provider as previous provider is extremely tough to get an appt with. she was very knowledgeable and showed concern with the issues she diagnosed. was very impressed with the doctor. however, we had to wait for 2 1/2 hrs to see the doctor. that was unacceptable.
The Dr we saw is wonderful and we are very happy she will be handling our child's care.
This was our first visit with Dr. Otaibi, and I am so glad we found her! She has been wonderful, has shown concern, and has been determined to solve my daughters eye condition. I would recommend her to anyone looking for an excellent eye doctor for their children.
We really like this provider but were very upset that we had a 3 hour wait to be seen.
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