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Spends Enough Time with You
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Explains in a Way You Understand
DO, Lake Erie College of Osteopathic Medicine Erie, PA
Michigan State University East Lansing, MI
Akron Children's Hospital Medical Center Akron, OH
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 59
sara was excellent. she took concerns she had and was on top of ordering the tests necessary.
Went in for a follow up eye exam. Took 2 and a half hours.
Dr. Otaibi has been excellent. She really takes the time to make sure all our questions are answered and does not make us feel rushed. She is very friendly and great to talk with.
Dr. Otaibi has been caring and wonderful during a stressful time for our family. She has ensured that we were fit into her schedule even on days when it wasn't optimal for the office, to ensure we received prompt, continued, quality care. She has also done a wonderful job keeping our primary Opthamologist informed of her care plan for our daughter.
This provider was absolutely amazing for my son to be seen the first time.. he was very nervous,but the entire staff made him very comfortable..
Dr. Otaibi is the best doctor I have come in contact with in my years. She has been seeing my son since he was young and remembers him at each and every visit. She makes a point to take the time to sit and talk with me about concerns and updates regarding my sons health. I have spoken to her after hours for additional questions and she makes suggestions regularly. it is clear that she genuinely cares about her patients and the care that is provided to them. I recommend Dr. Otaibi regularly and have never had a negative experience with her.
The wait was exceptionally long. We saw the nurse right away, but then waited over an hour to see the doctor only to then have to dilate my son's eyes. Then we were told we'd have to wait 20-30 minutes for his eyes to dilate, and we weren't seen again for 50 minutes. My son had a very hard time focusing and cooperating, but he's been sitting in a waiting room for over two hours. We could've saved a ton of time by just dilating his eyes at the beginning of the appointment.
My child's care provider has been awesome.
my son is two and we waited nearly an hour and a half to see the provider. she is excellent but the waiting time to see her has always been significant on our visit. I would recommend but that long of a wait is touch with such a child at that age
Both the nurse and the provider were excellent in how they treated us as well as level of quality that was apparent how they approach their jobs. The provider in particular seemed very interested in taking care of my daughter's eye and advised in a way that my daughter would definitely understand and pay attention. I think she advised me as well in the best way to attend to my daughter's eye prescription need in the near future.
The wait to see doctor was entirely too long. After the first part of the exam, we waited another two hours before being seen. We were then told that typical visits are from 2-4 hours. This was not at all my experience upon visiting last year and it was not communicated at the time of the appointment. I find it completely unacceptable that patients must wait this long to see the doctor. If the office was understaffed, they needed to have contacted patients to inform them of the wait or allow them to reschedule.
sometimes you have to wait, but Dr. Otaibi is very thorough and don't mind waiting for her because she will take the time with her patients. She is a awesome doctor!!
our waiting time was way too long. otherwise, love Dr. Otaibi
The technician Heather and Dr. Otaibi proved themselves beyond excellent in terms of medical knowledge, compassion, empathy and plan of care.
chose this provider as previous provider is extremely tough to get an appt with. she was very knowledgeable and showed concern with the issues she diagnosed. was very impressed with the doctor. however, we had to wait for 2 1/2 hrs to see the doctor. that was unacceptable.
The Dr we saw is wonderful and we are very happy she will be handling our child's care.
This was our first visit with Dr. Otaibi, and I am so glad we found her! She has been wonderful, has shown concern, and has been determined to solve my daughters eye condition. I would recommend her to anyone looking for an excellent eye doctor for their children.
We really like this provider but were very upset that we had a 3 hour wait to be seen.
we are very please with this doctor and her medical staff
They explain very clearly my daughters problem.
incredibly long wait but nothing you can do about that.
she talked to us and let us know what she was doing as she went along and also explained what we needed to know and do to help with our child's problem.
Dr Otabi was absolutely amazing. My child is terrified of doctors and she took her time and got the best exam possible. She made my child comfortable enough to let her guard down. i would definitely recommend Dr. Otabi.
the Dr is fantastic and she is always honest with us no matter! it is refreshing to have a Dr. put so much time and effort into figuring out what is wrong without hesitation!! she is Fantastic!!!
We cannot say enough positive things about Dr. Otaibi and her genuine concern for our daughters health and well being. She is an absolute asset to UPMC and we are thankful to have her!
We love Dr.Otaibi
All of the medical staff that interacted with my child and my wife and I were extremely professional, knowledgeable and approachable. The reason for the visit aside, we loved the experience that we had at Children's.
Dr. Sara is awesome! We truly are very happy with the service she provides to our son. He also likes her which makes going to the appointment a fun experience.
dr otaibi was very concerned that we have the knowledge that we need about my child's medical conditions. she called us with test results that were concerning so that we would know this information prior to our appointment with her. she connected us with other professionals that could assist in diagnosing our child and was very sensitive to my needs as a parent.
As with most of my UPMC experience, this provider went above and beyond with regards to care. She is friendly and the staff is as well. They took extra care to address pediatric concerns and comfort. Phenomenal!
Our overall experience with Doctor Sara Otaibi has been unbelievably great. she has repeatedly exceeded care and concern for my son. I have never heard of, or had a Doctor have so much compassion for a patient. I admire her to the fullest extent
it was a long visit and it made me tired, but that could not be helped...the staff was really nice and the waiting areas were comfortable
Sarah was awesome with my child and she explained everything very well to me and my daughter who came with us to her brother's appointment. she went above and beyond and you can tell that she can really relate to children!!
awesome. couldn't have picked a better doctor. my son's fond of her and enjoys the interaction at his check up very patient.
Jamie, Roxanne, and Sarah took very good care of me. Dr. Otaibi was patient and thorough.
I love love love dr otaibi!!! she listens and spends a lot of time with us at my daughters appointment. Eve is great as well. great communication on everyones part.
We absolutely LOVE Dr. Otaibi. She has gone above and beyond and she has improved our lives in so many ways. Thank You Dr. Otaibi!!
We are beyond very pleased with Dr. Otaibi. We drive from Ohio to meet with her and are grateful for what she has done for our daughter. She is absolutely wonderful and we think very high of her. Dr. Otaibi has made us comfortable with any extra testing completed and calls us personally with results. We always appreciate her time and respect. Our daughter adores her and feels comfortable with her, which makes it easier for appointments and an anxious mother. We started a journey in the unknown and feel confident we made the best choice for our family making our first appointment with her. She was a breath of fresh air... Thank you for the opportunity for sharing how important she is to our family!
The doctor, nurse and staff are friendly and nice.
My son came in for eye surgery with Dr Otaibi.. she is the most amazing doctor. Always willing to answer any questions and explain things in detail so I understand everything going on. From the 1st person we saw at childrens, they were all fantastic. Our pre-op nurse Carrie was very tentative to my crazy mom needs. All of assistant and anesthesia doctor in the room did everything to make my son feel comfortable and assuring me that everything will be okay. Rebecca was our nurse in the first recovery room and was so wonderful. Making sure my son was comfortable and not in pain along with my husband and I. She is truly great at what she does. Our nurse in the second recovery room was constantly checking on us and seeing if we needed anything. Being so sweet to my son in every aspect possible. We really appreciate every staff member we came in contact with.. thank you for making our day as easy as possible!
Doctor Otaibi has gone above and beyond her responsibilities to care for our son. She will forever be our angel. we will continue to have her be our son's vision specialist for the years to come.
very friendly, asked my daughter to go get a snack outside of the room as not to scare her by talking about what problems they found with her eye.
overall did a great job. the dr. was great. nursing staff was great. appreciated the message to allow up to 4 hours. we were only there for an hour and a half, which was great, but it was good to know what the time gram had the potential to be.
dr otaibi was wonderful and got us in and out in a timely manner
We can say only wonderful things about Dr. Otaibi. She has been professional thoughtful and caring throught our son's eye care and we are nothing but greatful with the wonderful care she providing giving him. Nothing but a 10+!!!
my son loved her she did very well
our experience with dr. Otaibi was excellent. she was diagnose the my child health issue. and the sensitivity with which she handled the child and us was extremely great. Also, she also followed up with us even in weekends to help with our questions.
Dr. Otaibi is fantastic!! She is not only skilled and well educated she is caring and kind.
Sara was excellent! We are very happy with our level of care.
Sara spent a lot of time with our child, and was willing to schedule a timely follow-up visit even though her calendar was already booked full.
They were amazing with my son. Very patient.
Dr. Otaibi is fantastic! The best doctor I've encountered, not only for myself and my child, but overall. She's so sweet and goes above and beyond for her patients and families, I wish everyone was like her! I can't say enough good, she's wonderful.
Very child friendly office. Caring staff.
Overall very good visit and staff friendly.
She was wonderful.
It was great no problems
Both doctors we saw that day were very nice and made my daughter feel comfortable.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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