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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, Pennsylvania State University College of Medicine Hershey, PA
University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC Children's Hospital of PittsburghUPMC ShadysideUPMC PassavantUPMC EastUPMC PresbyterianUPMC MercyUPMC St Margaret
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 166
I feel the provider understands my health needs and gave me the best service to help me. I am very pleased with my health after seeing them.
Brancolini pretty good, made sure I was okay when he gave me epidural
Provider was unprepared to provide scheduled treatment.
had to wait much too long to see Dr.
As always, Dr. Brancolini exhibited the highest possible level of professionalism, preparation, genuine interest in your well-being, and compassion. He clearly puts extreme effort into the excellence of this practice. I came to the clinic following fall from a ladder that further damaged my back; my quality of life was essentially non-existent. The back surgeon I went to suggested that, while I was definitely a candidate for surgery, he wanted me to postpone it as long as possible through medical means and, thankfully, referred me to the pain clinic. For the 5 or so years since, I have enjoyed a very reasonable--- not pain-free-- quality of life. I am obviously grateful.
Dr. Brancholini truly has a heart and cares about his patients. With me, the issue was if my condition warranted emergency surgery or not. It was debatable. Dr. Brancholini took a lot of time explaining my options and advised me of what he thought I should do. There was one sentence he said that solidified to me that he totally has his patients best interests at heart. He said, "if this were my family member I would tell them to do this.....".
the care we receive is great! Dr. Brancolini answered every question I had with patience and kindness. Susan always calls back promptly and is very kind and compassionate. thank you for your kindness!!!
I always get the best care and I always recommend them
i felt a little bit rushed. at end of appointment i was not sure what to do next.
the visit went very well
Dr. Brancolini always provides excellent care. He clearly knows my medical history and answers any of my questions completely.
It was a good experience.
has always taken care with me.I am pleased with this doctor.
always a stress free visit
I appreciate that Dr.Brancolini and the staff take time to listen and to explain things in detail
Dr. Brancolini is a excellent Doctor
waited way to long. appointment was 8:45 and didn't get out of there till 10:30. sat in back room forever. other than the wait everything else was fine.
Very nice place good dr
I have never had any bad experiences with this care provider..My experiences are always good..as a matter of fact, they are excellent..
Dr. Brancolini obviously possesses, at a very high level, all the required technical skills for his position. But, three other qualities, IMO, make Dr. Brancolini the exemplary pain specialist that he is. Meticulous: While burdened with a very heavy patient load (only need to watch him virtually jog between rooms), Dr. Brancolini obviously maintains and consults detailed patient records and insights. Sadly, not all other docs expend a similar effort. Judgment: Dr. Brancolini clearly applies his detailed knowledge of individual patients to create and maintain carefully reasoned treatment plans rather than cookie cutter, off-the-top-of-the-head, "next patient please", notions. Compassion: People in chronic pain are not always pleasant to be around. Few docs could do Dr. Brancolini's job with his upbeat compassionate manner, day-after-day.
I have always had excellent care by Dr Scott Bracolini
the Dr really cares about my conditions. he updated himself on all of them. pleased on how he stays knowledgeable on his patients!!!
All my visits were comfortable and helpful
Dr Brancolini and his staff are very thorough. I highly recommend him to others
Dr. Brancolini and his entire staff are courteous,kind and professional and provide excellent care
I was speaking to one of the nurses about being very stressed due to mental issues my niece was going through and how I felt useless and she took the time to listen which need make me feel a little better. Dr.B also asked about me being stressed out and having anxiety which has never been a problem for me. i can't even tell them the full story without breaking down crying and he could see it was just making it worse by talking about it so he mentioned that there are psychologist that I could speak to and I appreciate him taking the time to talk to me and when he saw I wasn't ready to talk and was crying he brought up a Dr I could see and changed the subject. so just about every staff I saw that day was very helpful and took some time to talk to me. my niece and I r very close and I was the one who got called she was at the hospital. she agreed on her own to get some psychiatric help which is great but I am still worrying all the time and will be. you normally do not see so many great staff working well together and to take time to talk with patients about things that are not related to the visit but I was very pleased with the staff that day. it was nice they listened and gave me their thought.I have been going to Dr B for several years now and I have always had good experience.it is nice to see staff working together so well and spending a few extra minutes with a patient when they are having a bad day.On my visit on 9/27 I think they went above and beyond and I appreciate that.
I did not see the doctor or almost an 1 1/2 hours before treatment then it seemed very rushed. had questions after treatment but doctor was gone befor I got off the table.He did seem to be a very good doctor and was very friendly but was way too rushed going from one patient to another. If I required further treatment I would like to remain under his care but I am concerened that he has not enough time to treat me as an individual.
I had to wait for a long time for a appointment Had to wait when I got there I feel the Dr could of given me something for pain He said he could not because I am having surgery on Oct 2 that is 20 sum days away Why should I pay 40 buck when I got nothing He wants me to go to a class to learn how to deal with the pain. please read the chart I have been in pain since 1987 I work at a Upmc on my feet for 8 hours an all I wanted is somebody to ease the pain for a little bit of time That did not happen I played my Co pay I should of been given something to full the pain Cream so not work because I can not stand anything on my feet This is number 10 foot operations for me Upmc Dr caused all my issues An now Upmc will not help me control or ease my pain not fair I did not get my money worth I should get my money back because nothing g was done
I felt very comfortable about how knowledgeable everyone is.
very nice and professional
The only comment I could make about my experience is that the Dr. seems hurried because he is pressured to see other patients waiting. And when that happens, he is not always fully attentive to my concerns or questions. His professionalism is excellent and his bedside manners are also very good. Overall the Dr. does a good job in attending to me!
this doctor didn't look at the medical records,or any other medical records I had brought with me...and I told him and tried to show them to him also.
so glad I started seeing Doctor Bercalini. Made my life worth living. would hate to lose him. Thanks Doc !!!
This provider has always been excellent in his care and concern for me as his patient
it has always been a good experience with my provider for my back problems
Dr Brancolini keeps me functioning. He is a great Dr , just very busy & difficult to get appointments.
nice staff. very engaging. talked and actually seemed to care. nice people.
the entire staff are wonderful
At my visit I was hopeful and pleasantly surprised.
outstanding crew, very helpful
I have been a patient of this practice for many years and have always been treated with respect. Questions are answered promptly. Three years ago I moved out of the greater Pgh area and now travel over one hour to get to this office. I have such respect for Dr Brancolini and he has helped me thru many health issues, I will not go to another doctor for my pain treatment.
I am very happy with this provider.
Scott is great. he saved ,y back, neck and spine with a blood patch that took.
I always have good things to say about Dr. Brancolini. I rec'd an injection on this visit and he gets it right every time. Don't know how I would be able to continue working without the help he gives me. I'm very grateful for the support.
Very good doctor and staff
I had x-rays done 1 month ago and basicly my visit was for 2 things for me personally...I wanted to know exactly what the x-rays showed and get a new prescription on my pain medicine...I got neither and my knowing what the x-rays showed was very important to me
This was my first visit to see Dr. Brancolini and his staff. I was made to feel very comfortable and felt like I mattered. Everyone was very kind and professional and I appreciate that.
excellent care and treatment at UPMC pain clinic
The Doctor is very good.
this was the best injection with near perfect results.
Dr. Brancolini takes my pain seriously and listens to my needs.
I have had only very good experiences with Dr. Brancolini.
always excellent care. one problem that sometimes upsets me is that once im in the exam room I have a long wait to see my Doctor. I don't have a car so whoever takes me to my appointment has a long time waiting for me. In my opinion too many patients are being seen in a day.
Office personal, nurses and doctors were not only knowledgeable but kind and caring. This was my first appointment at this practice and I was very nervous about the procedure that was to be done. The doctor not only explained what to expect but the nurse was kind and held my hand to reassure me.
Dr. B was both efficient and knowledgable about the situation at hand. He has an excellent bedside manor while not wasting time. And he has common sense, which unfortunately many HCP so not posses any longer due to the fear of "big brother" watching them!
Seems like an ok guy. Will know better after treatment
Dr B is excellent at his professionalism
always answers my questions. visit very positive.
I feel that a med check should only take 15 minutes, why do I have to wait 1 hour total time (start to finish) for a 5 minute face to face with the doctor
Physician and staff were excellent as always
everything was fine
Dr. Brancolini personally listened and spent time with me to go over the problem, issues and treatment. Very friendly.
The Dr and his staff are always courteous and very understanding.
all the people in this office work well together and are very helpful and friendly
Always excellent care, highly recommend
Dr. Brancolini is one of the very best physicians I've ever gone to. He not only takes good care of my health problem, he also battles the bureaucracy to make sure I can get the medicine he has prescribed for me.
My experiences were all good
I receive very good care.
Dr. B always explains things and listens to my concerns
This provider is amazing and very attentive and the staff is so nice and very helpful
Great Nurses - skilled Doctor
Dr. Brancolini has always treated me with respect and seems genuinely interested in helping me with my many back problems.
he did not seem familiar with my chart and was cold. did not offer good explanations other than the cost of procedures/ testing to why he would not order and office did not get a necessary procedure covered by my insurance. said Cigna would not cover injection since pain was not coming from facet joint. although my X-ray results say this. did they not prior auth it or just not send the right info. I did follow up with a phone call questioning this and was just told to take my new med x 4 weeks and follow up. not a good answer. I will be going elsewhere for further help.
dependable and personable
nice provider. I feel like we have been doing the same treatments for the past few years and its time to change it up. I would like to do something different and Its like that didn't matter.
this is the best run doctors office that I visit. the doctor is terrific and so is everyone else.
This Doctor was filling in for Dr. Bernstein who is my regular Dr. he was a great fillin
I am pleased with my health care.
all wasvvery nice and thy are helping me .
Dr. Brancolini has given both me and my spouse more than five years of good quality of life, which we were definitely not experiencing prior. Both he and his staff consistently exhibit the highest possible degree of professionalism, combined with both respect and compassion. We could not ask for better care.
I am very satisfied with my care provider..I am also very satisfied with all of the office staff and nurses.
great dr and staff--but i am calling today--my pain shot i got last tuesday is not working--still in pain
I was hoping for a little more concern over my overall osteoarthritis
everyone incl. Drs., nurses and staff are always, professional, efficient, kind and considerate to me.
the drs were very nice & informative. performed an epidural to help w the pain in neck & shoulder
He was a nice,compassionate doctor.
Dr B is a outstanding caregiver. I would recommend him to anyone. it's been a pleasure dealing with Dr B and all of his staff!
have been a GREAT HELP to me
I had a very positive experience visiting Dr. Brancolini. His nurse, Amy, is wonderful and the resident I saw, Dr. Knapp could not be beat. He was personable, knowledgeable, listened intently and provided options and information for my specific issue. He took his time and answered any and all questions.
nothing but good people at this locatio
Dr B. is the best. not once did he say to me or my wife we would just have to live with chronic pain like a Dr told us with Butler health care. it's GREAT to live close to a normal life.
it was so re-assuring to sit down with doctor scott and discuss all my concerns with the medicine I am taking like side-affects and addiction...and he gave me honest answers and relieved all and any of my concerns...I only plan on seeing him till I am 65 and no longer want to cut grass and clean side-walks with snow on them
the nurse and PA. we're very kind and helpful, but the MD. went over my chart, asked questions and told us he would discuss his reconmendation with his PA and be right back in... He never returned to the room.. the nurse came in and said we could leave... we were not told what he recommended, when we told the nurse he was to come in again she found the PA and she told us he would send his recommendations to his pcp... we were only told I should go to physical therapy..
Great Doctor Would highly recommend
they always make sure you are getting the best care and are truly concerned about you
The over all experience is always very good but sometimes you need to wait too long for everything to be completed, other than that one thing this doctor has a great staff and is very good at what he does.
I saw and talked with two Dr's in this office and both were very helpful in explaining what procedure would be done.
Dr.Brancolini is always caring and understanding
I love Dr. B. He cares about my pain and really wants to help me.
Very nice doctor.
I couldn't ask for a better Dr as Dr Brancolini is. He always answers any of my questions and concerns,treats me with respect. I am very happy with him.
Everything went well with my appointment
Everyone I encountered during my visit was very professional and compassionate.
I always feel that everyone from the front desk to the Nurses and Doctors that they care about my health.
Dr. Brancolini is an excellent pain management physician. His staff is great and put me at ease before the epidural steroid injection and kept a close watch on me after the injection. The resident doctor was thorough and listed carefully to me to better understand what was happening with my low back problems. The resident answered all of my questions and was very friendly. When Dr. B. came in to talk to me he was knowledgable of my condition and explained the benefits of either facet joint injections or the epidural injection, or I could not receive the treatment and other options were abailable. Great doctor and staff. I return in one month for another epidural injection.
total good experience extremely professional
Both doctors i seen was so kind and generous. and helped me understand what was going on with me.. and a) the different option we can do to he help me.
since this was my first visit, not everything is known yet to form more solid opinions.
I am an old man living with pain and trying to work to supplement my SSI...after 2 major operation on both legs I find this office so serious and professional to my concerns and needs to get through the day doin grass cutting season...I am sad I only get to see them only 1 time every 3 months because I like there attitudes and professionalism and like to hand out with them...when I am not pushing a lawn mower I am a hermit
Dr. Brancolini and his entire staff are first rate and have treated me very well
I have never had a bad experience with my care provider..
it's a TEAM environment in the office from the moment you walk in. I may speak with several people but I always sense I am being handed off for he next step, not handed off and one with. You are doing surveys so figure that out yourselves..... Some people can manage and LEAD a group to function well as a team, That seems to be taking place here and we who need help benifit. We have all been places that are in a state of organized disarray. Not here. Very Professional.
never had injections in my back before, staff made me feel really comfortable, calmed my fears.
they you where very good
Dr. Branolini is always very respectful, prompt, and listens to my concerns.
I always am taken care of very well here.I am glad they are here for me.
Good experience all around.
everyone in this office is so nice and attentive...i wish it was like this everywhere
dr Brancolini listens to what you say, and does his best to help you
Dr. B is excellent. Dr. Patel, the fellow, was very good too.
My experience at this office has always been as pleasant as a visit for a pain injection could possibly be.
I have been going to the pain clinic every three months for sometime. They have helped me with my arthritis pain.
totally pleased with my care
i trust this Doctor with my life.
I spent most of my time with NEW INTERN (Every time I visit there is a new Intern, 99% of work is done by the Intern), the doctor I went to see brancolini spent few minutes reviewing things. There isn't a continuity of care as Brancolini is not fully versed in my care (without reviewing computer records) - I have to explain to intern what has transpired in past and go over the entire history of care - it seems there isn't a continuity of care. This is my major issue with visiting this office.
Mom and I were very pleased with our visit to your office. Everyone was very kind, professional and knowledgeable. We are remaining hopeful that the epidural treatments will provide relief. Thank you again for your outstanding care. It was a positive experience.
dr brancolini has given me quality of life with his excellent care and management of my pain. most grateful for him!! he is always very Caring and attentive
excellent care, great staff would not go to any other pain clinic.
I needed help on this visit, was in a great deal of pain. Dr. Brancolini and the Fellow that attended listened carefully to my symptoms and treated EXACTLY the source of the problem. I feel SO much better today since seeing them.
Once the problem is identify,we discuss the solution and I have never been disappointed. Always treated great by receptionist, nurses, residents and doctor.
Dr. Branclollini is terrific. He is caring and thorough.
the hour long wait times are ridiculous. and the 5 minute visit with the doctor. otherwise he is great.
The people that work at this office are amazing. Very friendly and attentive to everything I asked.
I was made to feel that they thought I was less than truthful regarding the use of pain medication. I have major pain much of the time but I try to be responsible regarding pain medication; I don't use it if I have to work or if I have to drive. Sometimes this causes the pain to become much worse. I felt as if, because my urine test is almost always negative for opiates that I was lying. I felt that now, I almost HAVE to take it prior to my appointment so that the test IS positive because otherwise, I MUST be doing something else with my medication besides taking it. I felt as if the staff there thought I must be lying. I'm sure some people do, but I'm not one of them, so now I have the additional concern that at some point, I'll no longer have the pain medication option. I was made to feel that I was doing something wrong, when I try my best, as I said, to be responsible.
Dr. Brancolini and his staff are wonderful. Ever since I started with them a few years back they have helped me tremendously.
a year an 3 months i been seeing scott an the staff... very well good team they care about any questions or concerts you may have. i haven't had any problems i see the staff every 3 months. trust is a big part on my end an i say i can trust everyone there an staff is on top friendly every moring i go in.. good morning you hear from just about about every one..
I was totally impressed with my 1st visit to the pain management clinic! The doctor, fellow and nurses were wonderful.
the nursing and staffs are some of the best i have see and very helpful ,and the doctor are to
longer then normal wait in exam room this visit. Dr. Brancolini always seems very rushed like he has too many patients at once.
I would think that they would go over my records and meds I use alot closer! It just seems like they just want you in and out! Really didn't talk about my problems, just renewed my meds, and added a cream! Didn't really ask me what I thought about what's going on, could have ordered a CT scan or MRI, to look again to see if he could find the cause of my back pain and numbness in my legs! They need to be more informal about the procedures that are out there! !!!!!
always had good experiences. polite & very informative to my health concerns & care.
my wait time was way too long upmc booked 4 people for 1 o,clock and the dr. has a very important job to have to rush so I had to wait well over a hour in a cubical too long
this is a great team! I feel comfortable with the staff and they help Dr. Broncolini do his job very efficiently!
The doctor and his staff are always courteous and help with all questions. they always make you feel comfortable and help make the visit as easy as possible. Thanks to the doctor and his staff.
A+ grade from a former teacher
This care provider is excellent.
Dr. B -took the time to explain all available options for my pain management. He was very understanding.
Great staff, courteous, compassionate, and professional.
good experience..talking to Dr and professional staff
I waited 1 hour in exam room
Dr Brancolini and his staff are caring and compassionate. I feel very confident in the care that I receive with them. They make every effort to put me at ease and find ways to help me medically and emotionally work together to resolve my pain related issues.
there are never any bad experiences there
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