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OD, Pennsylvania College of Optometry Elkins Park, PA BS, University of Pittsburgh Johnstown Johnstown, PA
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 103
Dr Drexler is great but a big shout out to the tech that performed the exam and the front desk they are fantastic
I am so happy that Dr. Drexel has taken care of my eye sight.
Everything was great except this questionnaire which is too long
I am very satisfied with the care I got. Dr. Drexler was empathic when discussing the progression of my cataracts. He was thorough in his explanation about the need for surgery. He gave appropriate information about the surgeon he was referring me to.
Dr. Drexler is so kind, not rushed, and 100% focused on you and your appointment. I understand why the wait for an appointment is so long.
I was late for 10 minutes and called in for a heads-up, they were so nice accommodate it. The doctor is very informative, enthusiastic and professional. He earned much of my trust and respect over one conversation.
Dr. Drexler is superb : )
Dr. Drexler spent sufficient time with me and answered all of my questions.
The staff was professional, from receptionists to the doctor's aide to the doctor himself. They are also friendly, which I appreciate. I have no complaints whatsoever.
Everyone was very pleasant (with all patients) and explained everything
It's not about the care provider but the time it took to be seen. My appointment for 11:50 AM and I didn't get seen until about 1:20 PM. The staff was very nice when I asked how much longer before I would be seen and got me in to see the Dr. as soon as possible. Also the Dr. was very nice and apologized for the wait. This is very unusual to have this happen in the past I get into see the Dr. in about 15 mins.
Dr. Drexler's attention to detail is valued by this patient. My eyes will be healthy and happy in their new contacts!
All went smoothly. Good Team.
The doctor had completely reviewed my medical record at least in regard to my eye care including previous visits and cataract surgery and was wonderful about taking time to answer my questions. He seemed to remember me and appeared to be on top of my eye issues and thus made me feel very comfortable.
Very good at examination and telling me results.
Great provider, great nurse - woman at front desk needs to learn to say 'please' and 'thank you'. She can be abrupt, doesn't smile, isn't terribly friendly. Also, a gentleman with walker came in while I was checking out. Instead of going down to help him she and the other man in the office told him to come to the desk to check in. He couldn't get his walker up the stairs, and may not have seen the long handicapped walk way, so he parked his walker and slowly and carefully climed the stairs and walked to the desk while hanging onto the handrail and wall. I have to believe that there is some way the receptionist could have gone down to him to help him check in.
I hadn't been here before; Dr. Drexler addressed something that my previous doctor never had, and explained where the problem came from and how it worked and what the new lens would do to correct it, which was great--it's easier to manage something when I'm informed about it.
Doctor Dexler and his nurse Amanda are amazing and helpful! I tell everyone i know to get care in this facility! i hate driving 2 1/2 hrs but its worth the amazing care and treatment my daughter receives for her eye issues! We love the staff!
This was my first visit to this provider and I was very impressed! Everyone was kind and professional and I left feeling like a valued customer. I will most definitely return for future services and pass on recommendations those those I know who are looking for a new eye care provider. Thank you!
Way too long of a wait (30 minutes) before I was seen.
I wasn't told about how long the appointment was going to be or what I should bring. I also was unaware that I was going to be getting numbing eye drops and dilating eye drops during the appointment, as I've never had that done before at a routine eye exam. I was never told the exact drug name of the eye drops either, so I would say that I wasn't very well informed about what was being done to my eyes, seems how I was a new patient. I didn't think that it was very nice that after I got the eye drops and had to take my contacts out (which extremely inhibits my vision) that I was sent out to wait in the waiting room for about 25 minutes. So, I couldn't see, wasn't sure if I would be seeing the doctor next, wasn't sure what was a normal or abnormal response to the drugs in my eyes and all the while in public. If you could imagine, it made things a little stressful. I've never had the eye drops and have never had to be at an eye appointment that long. On top of that, the whole reason I even made the appointment was to get contacts, and I couldn't even get them because there is only one lady that orders them and she is on vacation. So now, it's just more time that I have to wait to get my needs truly met. For all these reasons, and because I have received better care for the past 10 years elsewhere (even Walmart is better), I will never come back to this eye office again.
(TWO OF THE ABOVE QUESTIONS DID NOT PERTAIN TO ME, SO I LEFT THEM BLANK.) I AM EXTREMELY HAPPY WITH THE CARE AND SUPPORT I RECEIVED IN DR, DREXLER'S OFFICE.
I was honestly impressed with this office. I was expecting "typical UPMC care" (address the issue and get you out as soon as possible), but this office went way above and beyond. They were very personalable, very welcoming, and very open. It was my first appointment there, but I felt as if the staff knew me forever. I would HIGHLY, HIGHLY recommend this office to everyone - friends, families, and strangers. They were amazing.
my only complaint is how long they make you wait. They are always behind and book multiple patients for the same time slot.
Very good visit. I am happy with the doctor and the entire staff. Thank you.
dr Drexler is just wonderful to work with, always pleasant and thorough. one can expect him to get the perfect fit of contacts or he'll try until he does
Extremely impressed with entire staff. Knowledgeable, caring, professional, patient.
these were, with the exception of the receptionist, apparently the same staff people i saw on my last visit to this office some 3 years ago, & they were just as polite, courteous, professional & personable as they were the last time. a painless & pleasant experience.
the staff was very pleasant and courteous from the time I walked in the door until I left the office.
very positive about this procedure helping me
Dr. Drexler is fantastic and I would highly recommend him to anyone looking for a new doctor for eye care. He answered all questions I had and explained everything in a way that I could understand. The staff in his office is great as well. The receptionist is very friendly and the optician was very helpful when it came to picking out new glasses and letting me know what my insurance covers and what it does not. Overall, a 10/10 experience. I'll definitely keep coming back to this office.
This was my first visit with Dr. Drexler. I found him to be very pleasant. The exam was done very fast but he didn't seem rushed. I would have liked the opportunity to ask questions but was ushered out of the room after the exam.
Dr. Drexler is genuinely interested in his patients' health and concerns and is the kindest doctor I've ever had. I've never seen him without a smile on his face and have never been treated by him with anything but the utmost respect.
Excellent provider. Very knowledgeable and personable.
Dr. Scott Drexeler was very knowledgeble and caring to my needs and questions
IT WAS AN EYE EXAM & WENT WELL....
This was my first encounter with Dr. Drexler. He was very nice and I look forward to establishing a continuity of care with him.
Everyone there is so professional and nice. He is a wonderful eye doctor. The receptionist was very PROFESSIONAL and PATIENT with everyone. I thought this Doctor was great. He checks my eyes because I have diabetes. My wife is going to get her eyes checked by this Doctor also because I highly recommended him.
Great experience. Thanks for a good check up appointment.
Very pleased with my eye exam.
DR Drexler listened to me better than all the other drs in my vision challenges.
Excellent experience. Dr. Drexler is great to work with and answered all of my questions. Will see again.
Dr. Drexler and his assistant Amanda were both kind and listened to me carefuly and answered my concerns sincerely. They were hard-working and I'm grateful for their cares.
Dr. Drexler has been a superb provider for years, and I am very happy with he and his staff. I wish I could get appointments sooner, but I understand the patient volume is high so it is difficult. If I have ever had a problem, I have always been able to be seen. This is a great office.
My visit was the usual fine job
Dr Drexer has been my doctor for several years and I think that he is excellent! He listens and thoughtfully answers my questions. I would highly recommend him.
excellent doctor and staff
Very good experience! thanks!
Dr. Drexler did an amazing job of asking questions to understand my lifestyle and therefore select the best treatment option for me. He also let me know that he would provide an alternate treatment if the first one was not to my liking, so thoughtful!
Excellent prep for eye exam inc review of history and eye assessment
I don't trust doctors and think nurses are out to get me. Dr. Drexler is sensitive to my lack of comfort and is patient. He answered a general question and promised to follow up with other information as needed.
I feel very relaxed at this office, they treat me very nice and are very helpful with any questions that I have.
Dr. Drexler is excellent. I always feel satisfied with his diagnosis and recommendation and feel he listens to my concerns fully.
I always have a great experience when visiting Dr. Drexler's office. (Including front desk staff, assistants, and Dr. Drexler) I appreciate their work so much!
Very kind and always let me know what was going on. I was able to talk and felt like eye doctor listened to me.
Friendly, knowledgeable, and not pandering or insensitive. Nice staff.
very good service
received good care, friendly service
It was a very good. Everyone was awsome. I felt so good after I left dr Drexler's office. As I always do. Dr Drexler and everyone in his office including other doctors have all treated me with kindness and respect. They all could not have treated me any better.
very pleased with not only the doctor but staff as well. would highly recommend this provider .
I was completely satisfied with my health care experience.
The care provider was great! Easy going, professional, good sense of humor, and very patient. Seemed very good at what he does and when I complained of discomfort he was able to immediately identify the cause and provided a better solution. I'm very happy with my decision to switch to this care provider.
Had an overall fantastic experience! Everyone was so knowledgeable, kind, and helpful.
Excellent service. I had an emergency and the doctor saw me asap.
I have had a great deal of difficulty seeing for the past year and a half. Dr Scott Drexler has been working with me and has helped by fitting me with medically necessary contacts. I truly appreciate everything he has done. His patience and understanding has definately helped me to cope with my health situation. He is one in a million.
Care was excellent. Easy access. Quick visit. Very friendly. Staff was fantastic.
Dr. Drexler was very friendly and knowledgeable. He listened to my concerns and explained his rationale for each test, differential diagnoses, and follow-up care thoroughly. I will definitely recommend him to my family, friends, and patients.
This visit was for a routine eye exam with Dr. Drexler. It was my first time seeing Dr. Drexler or visiting this office location (UPMC Eye Center next to Starbucks on 5th Avenue). My whole experience was great. Dr. Drexler and staff are outstanding!
I Really liked the service, And I'LL be useing this provider from now on.
Everyone was very kind and courteous.
Dr. Trexler has the best bedside manner I've experienced in 20+ years. Great experience. He is a gem.
I always enjoy seeing Dr Drexler.
Dr. Drexler and his staff are the best at what they do.
This was my first visit with Dr. Drexler. I saw his predecessor a year ago. I have not seen any health care provider for nearly a year so there has not been an opportunity to discuss medications. The Eye Institute is always busy and the staff do a good job.
I feel that I would definitely come to this facility again in the future, should I be required to for future check up in regards to my health.
The care provider was very easy to talk to and provided a considerably welcome atmosphere during my check-up
I had a very good experience with the doctor and staff. Very helpful. I felt they were interested in my well being.
Very friendly staff
I have worn prescription eyeglasses and contacts for almost 20 years. In the many visits to optometrists during that time, I felt most comfortable with my visits to Dr. Trexler. His warm personality conveys a genuine sense of care for his patients. I look forward to my yearly exams with him. Also, his nursing staff were caring and professional. Overall, I rate my experience with Dr. Trexler and the UPMC Optical Center as excellent.
Dr Drexler is both skilled and friendly, quite a combination.
The quality of service at this office represents the degree of service and care I have come to expect and receive from UPMC. Thank you!
Very friendly staff, nurse, and physician - overall a pleasant visit!
Dr. Drexler is an expert in his field and communicates his knowledge with confidence. I look forward to wearing contact lenses more comfortably in the future thanks to his accurate prescription.
They took real good care for me........i felt welcomed and heard. I WILL be back ð???
He's an excellent doctor.
Dr. Drexler was extremely competent and personable. He put me at ease immediately.
Dr. Drexler took special care to explain to me the unique aspects of my eye condition and to listen as I recounted some of my previous experiences with it.
Very informative. Everything was complete by the time i left. He was late by around 20 minutes and apologized. The issue is that he had to attend a UPMC administrative meeting than ran over time. That was fine.
I have already recommended this optometrist to another family.
Very helpful and easy to talk to.
Not only was he good, but he had three people on his team who were also courteous and respectful to me. I really enjoy this group and am glad that I met them. I will ensure now that my husband comes to this practice.
l believe Dr Drexler is one of the best doctors I have ever seen.
Dr Drexler is a great provider of services, he's courtesy, kind and look out for the interest of the patient
Dr. Drexler and his staff were knowledgeable, took the time to explain the importance of having my eyes dialted, took time to discuss my eye care and need for glasses. Dr. Drexler is always caring and compassionate.
My regular eye doctor si Dr. Sundar-Raj, but I am thankful that Dr. Drexler was able to see me on short notice when I hurt my eye.
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One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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