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Magee-Womens Hospital of UPMCChildren's Hospital of Pittsburgh of UPMC
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 28
Everyone we interacted with at our appointment was very helpful and concerned about our sons health and treatment. Dr. Green and her PA were both very thorough and informative. they answered all of my questions and provided me an explanation of what would happen for future care for my son.
Dr. Green is outstanding! My family loves her! She's extremely knowledgeable & capable! We trust her judgement & we're grateful to have such a skilled, yet kind neurosurgeon for our daughter! She's kind, patient & always seems genuinely concerned! Dr. Greene is the best in our eyes!
Dr. Greene and her PA Katie were very kind and thorough with my son.
I was a little disappointed with the wait time, though I understand that medical offices become backed up due to unforeseen circumstances or emergencies, but it was very frustrating that she wasn't seen for an hour after her scheduled time. We were also not informed by the scheduler that she was supposed to get a CT Scan. I was unable to get the test done at the time due to my work schedule, so this will be another trip to Children's and we live an hour away. Again, I completely understand that sometimes a wait time can't be helped.
We felt that we were treated with respect and received expert medical care.
Excellent Dr Greene and her PA Jenna. very thorough and great bedside manner
Dr. Greene and her physician assistant are always the best. I always feel like my daughter and I are in good hands. My daughter is seen by many depts within Children's and the Neuro-Surgery dept is always the most efficient. Dr. Greene's secretary, Karen, is always so prompt in reminders, scheduling appt/tests etc.
Dr. Green's PA was very good with my daughter and made her feel at ease. She was more nervous when the doctor came in due to having so many people in the room, but she also interacted well with my daughter and explained everything to us well.
overall a good experience
Dr . Greene is kind and compassionate as are those which work with her. This experience although trying at times (diagnosis, surgery and recovery ) has had some bumps Dr Greene has always been prompt in returning calls, answering questions but most of all interacts with my daughter as a 13 yo. She speaks to her so she understands the process for next step in recovery. She has made this unexpected event doable with the least amount of unanswered questions and stress as possible. We are great full to have been under Dr Greene's care.
Dr. Greene is absolutely amazing. She has been providing care for our daughter since before she was even born. She has kept us informed, and we feel completely blessed to have had her care for our baby.
We had a great experience at Children's Hospital. All staff members were professional, compassionate, and very helpful.
Dr Greene did an amazing job saving my son's life.
Dr. Greene is great! She is very thorough and at a previous check-up reminded us of various symptoms to watch for with our son. We were hesitant to bring him for his last appt because we thought we may waste her time. She knew the right answers to ask our son to determine that there could actually be a problem. We appreciate her help and are thankful to have such great doctors to turn to.
This was an initial visit with this provider, therefore, some questions do not pertain. However, both my husband and myself were very pleased with how thoroughly Dr. Green's medical assistant questioned us concerning our daughter as well as with Dr. Green, who spent less time with us than her assistant but answered all of our questions and showed us MRI images explaining to us what she was talking about instead of just telling us. We really appreciated the deeper understanding that came from that.
Dr Green always takes time to talk with my daughter and answer questions. We never feel rushed.
very pleased with the discussion and lack of confusion. Many providers seem to be confusing to talk with but she was very direct and straight forward.
Extremely caring staff, thank you
Very good experience overall!
Dr. Greene speaks to my 17 year old son wonderfully, even when it is not what he wants to hear. She has got him through rough times. He is walking because of Dr.Greene. She has a great group of people working in her office. Always helpful when we call and visit.
Dr. Greene explained everything to me very thoroughly. She was great and let me see my child's scans.
Dr Greene took the time to answer all my questions even though some I had asked at the last visit. She explained her rationale for her advice and did not appear at all offended when I questioned her experience with the surgery she was recommending for my son.
Doctor Greene & her staff went above & beyond. We are pleased with the outcome of appt & would highly recommend her. She also has on staff a highly qualified and kind assistant, Carlie, who also provided excellent care. As a parent, neurosurgery is the last place you wish to visit with your child, however, they make the experience one that promotes calm & reassurance.
The overall experience was excellent!
Dr. Stephanie Greene is fantastic. Her professionalism, care, demeanor, and interactions with myself and my child are second to none. She not only saved my child's life, but made me feel comfortable in leaving him in her hands. She is a blessing to your facility and I am eternally grateful she was my child's surgeon.
We are extremely pleased with Dr. Greene and are happy that she is our son's doctor. She listens to our concerns and keeps us informed on all aspects of our son's care. She is an asset to your hospital.
the P. A. spent time with my daughter explaining everything. she was great!!
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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