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University of Pittsburgh School of Medicine Pittsburgh, PA Western Pennsylvania Hospital Pittsburgh, PA
UPMC McKeesportUPMC St. MargaretUPMC PassavantChildren's Hospital of Pittsburgh of UPMCUPMC MercyUPMC Children's Surgery CentersUPMC East
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 139
care was great. this survey was about 50 questions too long!
Very good doctor and a very nice person Easy to interact with during the visit
Dr Jones was so patient and caring with mychild. She can be wary of strangers, but he took the time to make her comfortable. she did not even cry when he took her back for surgery.
This was my first visit to this clinic. They were the most efficient group I have visited with in 20 years.
Dr. Jones is an excellent doctor...I would readily recommend him to anyone needing care for the ear.
I Love Dr. Jones and will continue going to him
I never had a bad experience with Doctor Jones as long as I have been a patient. I choose to see him only because he is the Best! I have been a patient of Metropolitan Ear,Nose and Throat Associates for a long long time.
Dr. Jones and his staff were very professional and cared so much about providing us with the best care! I would highly recommend Dr. Jones and his team to anyone needing ENT services. we had a wonderful experience from start to finish with getting tubes in our 11 month old.
I am very satisfied with my care during this visit. Dr. Jones was knowledgeable and efficient.
Doctor Jones is very competent, friendly and professional.
Friendly, personable; impressed that Doctor recalled surgery done in 1994 on same day for myself and my son
Dr. Jones saw 3 of us when we needed and was great with the kids. His treatment is gentle and effective and we all felt better immediately. We are always thankful for his reliable care.
Dr. Jones was wonderful! He was great with our infant son and had wonderful bedside manner with the whole family. We were so impressed with the care our son received.
Dr. Jones is an exceptional ENT specialist! I have been seeing him since I was 2 years old and he is by far the best doctor I have ever gone to for treatment/care.
this experience was great Dr. Jones was wonderful this was my first visit and I have already recommended dr Jones to other people Staff was great and took care of anything I wanted to know
Overall very good experience with this specialist. Some of above questions should have a N/A possible answer
excellent care of doctor and staff.
I was treated with great respect by everyone I had con tact with during my entire visit.
very satisfied with everybody in Dr Jones office. Including Dr Jones and all of the staff working there
Dr.Jones is wonderful, always very informative and professional. I like him and continue to go to him even though I have Highmark ins. The whole office is very pleasant.
felt like I was shoved off
dr jones is amazing!
Werry good amd please and happy.
Always receive excellent care
I was very please with my visit, especially the staff and the doctor
my experiences have been good. I felt like I was the only patient to be seen. i walked out of the office feeling like all of my questions were answered
Steven Jones was phenomenal with my baby.
Dr. Jones is amazing!!!!
DR.JONES was wonderful!
This guy is outstanding. Empathetic without being cloying, spoke in plain English without "talking down" to me (not easy), and told me the situation point blank without being terse. Just a great example of a specialist in all respects.
great experience! fantastic first impression
very friendly atmosphere. love Dr. Jones.
I felt very comfortable with Dr. Jones. He was friendly and easy to talk to.
Dr. Jones is an excellent ENT. I refer all my friends/family to him.
I have been having this routine care for the past 2 years with always a very positive experience
I Love Dr. Jones as my ENT Doctor. I hope he NEVER retires as long as I'm living. LOL! I love the Warrendale/Wexford Location. It's very easy for me to get to.
up to date office and well run
The staff and Dr. Jones are always professional, caring and on time with all appointments. It is a relief for me to leave the appointment able to hear better and be happy.
The visit was cut off short. I had additional questions that I felt uncomfortable asking because the specialist rushed me out of the room and cut me off before I could ask. Time with the doctor is estimated to be 5 minutes. The specialist also brought an additional person into the room during the visit without introducing her. I would guess that she was a resident or intern of some type.
I was there to have ear blockage evaluated. I received a hearing test and then surgical procedure to remove fluid behind eardrum and relieve pressure. Explanations and care were excellent.
Dr. Jones talks to you like you were his next door neighbor. He is always asking questions related to previous and current health conditions. He puts you at ease and makes comfortable talking about any of your health problems.
I consulted Dr. Jones for a second opinion. He was both very professional and very personable. I felt very comfortable with his diagnosis and recommendations. I will definitely visit him again for a regular hearing check -up.
Doctor was "okay", but pretty dismissive of my concerns. If I need follow-up care from an ENT, I will likely look for a different practice.
MD was very kind and knowledgeable, just seemed to be hurried, talked over me at times. I will definitely see him again.
Have seem Dr. Jones, not for myself, but my vhildren who are now 36 and 39 on Wedu. Now I see him for myself.very knowledgeable and caring!
HE AND HIS ENTIRE GROUP OF PHYSICIANS ARE TOP RATE.
Dr.Jones is a cosumate professional...Easy to talk to, knowledgable, comfortable to be around
dr jones & his team are great!
Dr. Jones was fantastic! caring, sensitive, quick to identify and resolve the problem and suggest future care needs.
I COULDNT FIND MORE EXCELLENT CARE ANY WARE.CARE AND PROFESSIONALISM WERE TOP RATE.
Dr. Steven Jones is very professional and knowledgeable in his field. We would definitely recommend him to our family and friends.
I really liked Dr Jones. he read through my history carefully and took the time to clarify understanding of my symptoms. he explained things so clearly.
Wonderful bedside manner. Very caring and not in a hurry. Great listener.
Everyone on the staff was very helpful and conscientious!
Office staff very friendly and helpful. Physician is friendly, pleasant and answers any questions I may have without making me feel I am wasting his time.
Very efficient. Kind and friendly.
the dr did an extraordinary job of explaining my diagnosis and treatment options
I never take these surveys but I thought that Dr Jones earned my response. What a wonderful doctor. He took so much time to explain to my 16 year old daughter what was going on with her ears. I also greatly appreciated the words of wisdom he gave her about college. He is definately a rare find in a doctor, he cares about his patient on another level. I was so appreciative that he really cared about my daughter. I will recommend him anytime I can.
tonsillectomy which obviously wasn't pleasant. everyone was extremely helpful and kind, making this as comfortable an experience as possible.
THIS WAS MY FIRST VISIT TO DR. JONES AND I WAS VERY SATISFIED WITH THE CARE I RECEIVED.
Excellent experience. Extremely competent provider.
Dr. Jones is an excellent Doctor.
Excellent office staff, no wait, questions answered.
Dr. Jones was the consumate professional and was excellent in presenting information and relaying information. The staff, as well, was thorough and concerned. All in all: excellent.
Always at the time I need.
great staff , friendly, courteous and knowledgeable
excellent from the time arrived until the time I left.
I really like him and how he talked to me.
excellent physician and staff.
Dr. Jones is excellent
Fixed what was needed....
Dr. Jones and staff are excellent in my opinion. I have a bleeder vein in left nostril that causes me to have to go every so often to have cauterized. Very good care. He's been my nose doctor for years.
All experiences with Dr. S. Jones were excellent.
The office staff and nurse/assistants that work with Dr. Jones are WONDERFUL - i always have a pleasant experience.
he was very kind with my baby. even had a small reward toy for him
honestly I hate to go to the doctors but the whole staff and especially Dr Jones was just wonderful and I really appreciated that!
Dr. Jones and the staff are very caring and friendly.
dr jones is a very good and caring doctor
Excellent care...would recommend this practice to friends/family.
I had office visits with Dr. Jones several times in past years. I find him to be friendly and very informative with ear problems.
I was very please with this specialist and my problem was address and solved. I got the answers I needed.
I felt well taken care of with all the staff.
this appointment was a follow-up from ear surgery 0n 3-7 i thought that the pre-op visit surgery and post-op visit all were handled extremely well by the entire staff.
He was dismissive.
The doctor that did my hearing exam was extremely polite and answered all my questions.
Receptionists, nurses and Dr. Jones were all extremely nice, polite and very helpful.
EXCELLENT service from time I called to schedule a new patient appointment all the way through visit and check out wonderful office -definitely would recommend
Amazing Doctor! I was very happy.
Really nice, especially during my tonsillectomy
Dr. Jones is an excellent provider and I would recommend him to others. Our son was only 9 months old when we started seeing him and he has been wonderful!
Dr Jones and Dr Pollice were great as were their office staff
Our questions were more for the doctor versus the nurse. Our overall experience was very good and we would definitely go back Dr. Jones and his office.
Excellent very thorough and patient and knowledgeable
I have been to the practice in the past and then and now my experience was good.
Excellent communication and concern for my problem.
Dr. Jones was extremely kind and described the treatment I would receive. Finding a lump is an emotional problem for anyone. Dr. Jones put me very much a ease in the way he explained and treated me.
Would recommend Dr Jones to others. He was knowledgable and easy to talk to. I feel he listened to me and I didn't have the problem I thought I had when I made the appointment.
it exceeds my expectations.... prompt and courteous care... that's what health care is supposed to be about
Very calm and patient. Quick, but efficient.
Very quick check and very little wait in waiting room. Nurse and Dr were very professional and personable.
Very professional staff.
Dr. Jones worked hard to make sure my son and myself were comfortable. My only problem is I wish I had gone to him sooner. He's great and my hearing and my son's hearing is much better.
Very good experience.
I was very pleased with our visit yesterday with Dr. Jones. I was referred to him by another mother, who has been taking her son to Metro ENT for 2 years now. Dr. Jones was great with my son. He made him feel at ease. He treated me, as the parent, with respect and answered all my questions. I was very happy with finding out what the issue is. I would recommend him and his office staff to others looking for an ENT.
Some of these questions were not applicable to my visit; however, my entire experience with Dr. Jones and the entire staff was excellent.
Dr. Jones seems totally competent in his field, combined with a very personable and good "bedside manner". I already referred him to my daughter yesterday and would not hesitate to send anyone I knew that had ENT issues to him. Very positive experience!
I have a strong sense of confidence in Dr. Jones. He was extremely thorough, gave me excellent explanations, and went through all the options that I had. He ranks as one of the best physicians that I've ever seen!
care was excellent
Dr. Jones is patient and compassionate with kids. His bedside manner is comforting as he answers questions and addresses concerns during the visit. We were not rushed and felt he dedicated his time to us that day.
Crystal the receptionist was absolutely, bar none, the voice you want to hear on the phone in any Dr's ofc! I could not wait to meet her and thank her for her efficiency and friendly, compassionate care. Dr. Jones was equally as wonderful! I met him for the first time and am so impressed. He was kind and present and such an amazing listener. His 'bed-side manner' is superb. I also loved the Audiologist who was so professional and kind. The nurse assistant was ok. Maybe she was tired and had things on her mind ... but Crystal and Dr. Jones and the Audiologist were amazing and I would recommend them to everyone! Thank them for me, please. I am so impressed. I left there feeling heard and valued! Kudos!
Dr Jones was an outstanding doctor and made a difficult time much easier.
I appreciated Dr. Jones' sense of humor, which is important to me.
Dr. Jones is a good and caring doctor. He listened to what I said to him. He understands my concern. He wrote the words on the paper and explained clearly to me. I understands him clearly. He is friendly and nice. Glad that I went to see him.
No one likes to hear that they have a hearing problem--Yet he was very compassionate in explaining my problem
Very kind and considerate the kind of Doctor you wish there were more of!!
Everyone, receptionist, nurse/technician, doctor were all extremely courteous and helpful. The doctor was a gentle, caring individual - very easy to understand.
Dr. Jones is very patient-friendly and professional.
Dr. Jones and his staff provided quaality care. They listened to my concerns. Dr. Jones has a dynamic personality and made me immediately at ease. His skills and professionalism were great and he 'listened' to my concerns. I complimented him on his attentiveness and ability to resolve my problem quickly and efficiently. His personality and wit was also helpful to keep me at ease. I would definitely refer him to anyone with an ENT issue --- he is the best!
Dr Jones was excellent!! Went above and beyond with my care
Very nice, very concerned, very helpful.
Dr Jones was excellent in his explanations and I felt confident in what he explained to me. I never felt rushed.
Dr.Jones was very caring and interested in what I had to say about my accident:(fell and had facial injuries and broken nose.) Answered questions and concerns in a very caring way.
courteous, informative and efficient
I have been a patient of D. Jones for 15 years. He has performed surgery on my child. I would advise anyone with ENT issues to see Dr. Jones.
Dr. Jones ia a great Dr. I will not see anyone else.A very nice man,
Met my expectations completely.
Was pleased that even though I didn't schedule a hearing test for this appt., Dr. Jones made it possible to do that while I was there. Thus it avoided another trip to his office.
great care and freindlyness
Dr Jones showed so much support during the scariest moment of my life.
walways have a good experience with all the doctors at ENT
dr steven jones is a excellent doctor I have full confidence in his knowledge expertise and compassion
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One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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