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Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, University of Cincinnati Cincinnati, OH MD, University of Cincinnati College of Medicine Cincinnati, OH
University of Pittsburgh Medical School Pittsburgh, PA Western Pennsylvania Hospital Pittsburgh, PA University of Pittsburgh School of Medicine Pittsburgh, PA Western Pennsylvania Hospital Pittsburgh, PA
UPMC McKeesportUPMC St. MargaretUPMC PassavantChildren's Hospital of Pittsburgh of UPMCUPMC MercyUPMC Children's Surgery CentersUPMC East
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 78
I never take these surveys but I thought that Dr Jones earned my response. What a wonderful doctor. He took so much time to explain to my 16 year old daughter what was going on with her ears. I also greatly appreciated the words of wisdom he gave her about college. He is definately a rare find in a doctor, he cares about his patient on another level. I was so appreciative that he really cared about my daughter. I will recommend him anytime I can.
tonsillectomy which obviously wasn't pleasant. everyone was extremely helpful and kind, making this as comfortable an experience as possible.
THIS WAS MY FIRST VISIT TO DR. JONES AND I WAS VERY SATISFIED WITH THE CARE I RECEIVED.
Excellent experience. Extremely competent provider.
Dr. Jones is an excellent Doctor.
Excellent office staff, no wait, questions answered.
Dr. Jones was the consumate professional and was excellent in presenting information and relaying information. The staff, as well, was thorough and concerned. All in all: excellent.
Always at the time I need.
great staff , friendly, courteous and knowledgeable
excellent from the time arrived until the time I left.
I really like him and how he talked to me.
excellent physician and staff.
Dr. Jones is excellent
Fixed what was needed....
Dr. Jones and staff are excellent in my opinion. I have a bleeder vein in left nostril that causes me to have to go every so often to have cauterized. Very good care. He's been my nose doctor for years.
All experiences with Dr. S. Jones were excellent.
The office staff and nurse/assistants that work with Dr. Jones are WONDERFUL - i always have a pleasant experience.
he was very kind with my baby. even had a small reward toy for him
honestly I hate to go to the doctors but the whole staff and especially Dr Jones was just wonderful and I really appreciated that!
Dr. Jones and the staff are very caring and friendly.
dr jones is a very good and caring doctor
Excellent care...would recommend this practice to friends/family.
I had office visits with Dr. Jones several times in past years. I find him to be friendly and very informative with ear problems.
I was very please with this specialist and my problem was address and solved. I got the answers I needed.
I felt well taken care of with all the staff.
this appointment was a follow-up from ear surgery 0n 3-7 i thought that the pre-op visit surgery and post-op visit all were handled extremely well by the entire staff.
He was dismissive.
The doctor that did my hearing exam was extremely polite and answered all my questions.
Receptionists, nurses and Dr. Jones were all extremely nice, polite and very helpful.
EXCELLENT service from time I called to schedule a new patient appointment all the way through visit and check out wonderful office -definitely would recommend
Amazing Doctor! I was very happy.
Really nice, especially during my tonsillectomy
Dr. Jones is an excellent provider and I would recommend him to others. Our son was only 9 months old when we started seeing him and he has been wonderful!
Dr Jones and Dr Pollice were great as were their office staff
Our questions were more for the doctor versus the nurse. Our overall experience was very good and we would definitely go back Dr. Jones and his office.
Excellent very thorough and patient and knowledgeable
I have been to the practice in the past and then and now my experience was good.
Excellent communication and concern for my problem.
Dr. Jones was extremely kind and described the treatment I would receive. Finding a lump is an emotional problem for anyone. Dr. Jones put me very much a ease in the way he explained and treated me.
Would recommend Dr Jones to others. He was knowledgable and easy to talk to. I feel he listened to me and I didn't have the problem I thought I had when I made the appointment.
it exceeds my expectations.... prompt and courteous care... that's what health care is supposed to be about
Very calm and patient. Quick, but efficient.
Very quick check and very little wait in waiting room. Nurse and Dr were very professional and personable.
Very professional staff.
Dr. Jones worked hard to make sure my son and myself were comfortable. My only problem is I wish I had gone to him sooner. He's great and my hearing and my son's hearing is much better.
Very good experience.
I was very pleased with our visit yesterday with Dr. Jones. I was referred to him by another mother, who has been taking her son to Metro ENT for 2 years now. Dr. Jones was great with my son. He made him feel at ease. He treated me, as the parent, with respect and answered all my questions. I was very happy with finding out what the issue is. I would recommend him and his office staff to others looking for an ENT.
Some of these questions were not applicable to my visit; however, my entire experience with Dr. Jones and the entire staff was excellent.
Dr. Jones seems totally competent in his field, combined with a very personable and good "bedside manner". I already referred him to my daughter yesterday and would not hesitate to send anyone I knew that had ENT issues to him. Very positive experience!
I have a strong sense of confidence in Dr. Jones. He was extremely thorough, gave me excellent explanations, and went through all the options that I had. He ranks as one of the best physicians that I've ever seen!
care was excellent
Dr. Jones is patient and compassionate with kids. His bedside manner is comforting as he answers questions and addresses concerns during the visit. We were not rushed and felt he dedicated his time to us that day.
Crystal the receptionist was absolutely, bar none, the voice you want to hear on the phone in any Dr's ofc! I could not wait to meet her and thank her for her efficiency and friendly, compassionate care. Dr. Jones was equally as wonderful! I met him for the first time and am so impressed. He was kind and present and such an amazing listener. His 'bed-side manner' is superb. I also loved the Audiologist who was so professional and kind. The nurse assistant was ok. Maybe she was tired and had things on her mind ... but Crystal and Dr. Jones and the Audiologist were amazing and I would recommend them to everyone! Thank them for me, please. I am so impressed. I left there feeling heard and valued! Kudos!
Dr Jones was an outstanding doctor and made a difficult time much easier.
I appreciated Dr. Jones' sense of humor, which is important to me.
Dr. Jones is a good and caring doctor. He listened to what I said to him. He understands my concern. He wrote the words on the paper and explained clearly to me. I understands him clearly. He is friendly and nice. Glad that I went to see him.
No one likes to hear that they have a hearing problem--Yet he was very compassionate in explaining my problem
Very kind and considerate the kind of Doctor you wish there were more of!!
Everyone, receptionist, nurse/technician, doctor were all extremely courteous and helpful. The doctor was a gentle, caring individual - very easy to understand.
Dr. Jones is very patient-friendly and professional.
Dr. Jones and his staff provided quaality care. They listened to my concerns. Dr. Jones has a dynamic personality and made me immediately at ease. His skills and professionalism were great and he 'listened' to my concerns. I complimented him on his attentiveness and ability to resolve my problem quickly and efficiently. His personality and wit was also helpful to keep me at ease. I would definitely refer him to anyone with an ENT issue --- he is the best!
Dr Jones was excellent!! Went above and beyond with my care
Very nice, very concerned, very helpful.
Dr Jones was excellent in his explanations and I felt confident in what he explained to me. I never felt rushed.
Dr.Jones was very caring and interested in what I had to say about my accident:(fell and had facial injuries and broken nose.) Answered questions and concerns in a very caring way.
courteous, informative and efficient
I have been a patient of D. Jones for 15 years. He has performed surgery on my child. I would advise anyone with ENT issues to see Dr. Jones.
Dr. Jones ia a great Dr. I will not see anyone else.A very nice man,
Met my expectations completely.
Was pleased that even though I didn't schedule a hearing test for this appt., Dr. Jones made it possible to do that while I was there. Thus it avoided another trip to his office.
great care and freindlyness
Dr Jones showed so much support during the scariest moment of my life.
walways have a good experience with all the doctors at ENT
dr steven jones is a excellent doctor I have full confidence in his knowledge expertise and compassion
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Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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