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Physician Assistant, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BSN, Westminster College New Wilmington, PA MPAS, Chatham University PA Program Pittsburgh, PA PA, Chatham University PA Program Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 43
Excellent. Was very good at explaining everything and very good with my youth child. I was very pleased.
In regards to Pediatric Urology Monroeville I thought the care my daughter received was excellent. The Dr. explained everything in details, showed us the results of tests and x-rays and explained them well, made sure my daughter fully understood all that was going on, and took the time needed to go over everything. I thought the Dr. was very thorough, professional, and knowledgeable. I honestly wish we could get that type of attention and care from our local pediatrician's office.
Dr always listens to me
excellent doctor and reception ladies. very nice and helpful!! Dr did not rush through my grandsons problem and explained what was going on with him. very relaxed atmosphere but professional!! I love children's hospital of Pittsburgh and Wexford!! I wish we had a good Dr and receptionist in Meadville.
Susan was very kind and patient with my daughter. My daughter was nervous and Susan made her feel comfortable. Susan has a way with kids - in explaining procedures and plans for my daughter. It was very understandable and she used relatable terms. I would highly recommend Susan to others.
Dr. Susan Tillman is wonderful
I don't normally fill surveys out, but this provider is excellent! she is so kind and friendly as well as knowledgeable in her field. I would definitely recommend her to friends or family!
Susan was outstanding. She was friendly and kind and provided exceptional care.
Extremely patient and kind with us and our son. She was confident but never made us feel like she was above us and respected our son's questions as the child. She made us feel at ease and confident in her and that office for upcoming procedures!
very good experience.
I was relieved and satisfied with my visit with Dr Susan. She was so kind, caring and very knowledgeable in her ability to explain everything to myself and daughter. She was easy to talk to and I learned so much from our visit. Her pleasant personality as well as expertise made our visit successful.
provider was outstanding
The PA was very respectful, knowledgeable, professional, and caring. She was a great help.
Susan Tillman was very nice and helpful.
our care provider was very knowledgeable and spoke to my daughter so kindly. she was wonderful!
Dr. Tillman was excellent and very pleased with her care, provided excellent bedside manner, explained any questions I had promptly and in a way i could understand. Treated me and my family with respect and courtesy. Very pleased!
I learned more from this office in one visist regarding my son's condition, then I have at his current dr's office in the last 2 years. I received very good advice for his treatment.
Susan answered all questions and provided a plan of care for my child that I agreed with and can implement
Susan did an exceptional job in every aspect. She was kind, engaging, intelligent, patient and personable. Susan took time to explain every aspect of the medical condition, the risks associated with surgery and what the process of scheduling, the actual procedure, and discharge would look like. She truly did a phenomenal job and it was very much appreciated.
our provider was exceptional... explained medical conditions very clearly... wait time was rather long... 30 minutes once in the exam room
excellent and very information provider, desk staff very helpful and friendly
everyone was exceptionally nice and helpfulI just would've liked to have received a phone call with my sons results in a timely manner infact I still haven't been called and his appt will have been a week ago especially when care giver said I would be called no later than Monday. then I called on Tuesday and still haven't heard anything
Our experience was great. Susan Tillman was very attentive to my son, and spoke to him in terms a 13 year old could understand. She answered every question, and concern I had about his condition, and even sent home paperwork detailing everything we talked about for my husband since he was not able to be at the appointment.
She talked to me not just my mom.
This appointment was just what we needed because it provided us with all the information we needed to feel confident that our child was developing well.
Susan was great! We were very impressed with our visit
Loved this provider! She was so caring and eased many of my concerns. Fantastic care!!
Susan was very thorough and spent time explaining every aspect of our concern, what all possibilities, treatments, risks, etc. She addressed both my husband and myself, as well as our son directly. She made sure our son understood and did not have questions.
This office was amazing. They answered every question I had and were respectful to my sons privacy and comfort level from start to finish. I would HIGHLY recommend this provider to my closest family and friends!
Susan explained everything very well and we left feeling knowledgeable and satisfied.
This appointment was an excellent experience. The provider was very helpful and addressed all my concerns. She provided treatment options and gave me her direct office number for questions and concerns. My son has ADHD and can be busy but she was calm and helped redirect to tell him what he could do to help alleviate some of his symptoms.
The Doctor was excellent but the wait time was too long. My appointment was at 8:00am. The Doctor arrived in our room at 9:00am.
I just feel that my child's care provider was excellent about the care and concern she provided for my child
The doctor explained everything to not only to myself but also the child very clearly.
She was amazing but was clearly stressed about the amount of time we waited. there was a same day appointment inserted into her regular calendar where there wasn't any appointment space available, which delayed her.
loved Dr tillman...very impressed with her caring attitude
My daughter came in for a very embarrassing health problem she was having, At 14 years old, this can be extremely difficult. The staff, and especially Susan Tillman handled the health issue so well and made my daughter feel so much better. She was terrific!!
Dr. Tillman and staff are extremely personable and caring. I am overly satisfied with treatment.
Initially we were worried about the potential diagnosis of our child, but after discussing what was going on in our daughter, we were very relieved to have a provider who understood our concerns and explained what we should do to help resolve her medical issue.
I felt like I came away from the appointment with a clear understanding of my daughters treatment plan.
she took time to explain everything about the surgery my son will need, and explained all possible outcomes. I feel more comfortable me with it because I know what to expect.
In general is good but this is the first visit because I am not from Pittsburgh so some questions are not applicable.
Susan is phenomenal. I would recommend her in a heartbeat!
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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Interested in giving to Children's Hospital? Visit Children's Hospital of Pittsburgh Foundation's website to make a donation online.