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DO, Lake Erie College of Osteopathic Medicine Erie, PA
University of Pittsburgh Medical School Pittsburgh, PA University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC ShadysideUPMC PresbyterianMagee-Womens Hospital of UPMCUPMC NorthwestChildren's Hospital of Pittsburgh of UPMCUPMC MercyUPMC Hamot
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 131
in and out, quality care! top knotch
I have seen multiple doctors within the past year with one particular problem. This office at UPMC are the other people who actually listened to my problem for more than five minutes. Still super happy I came here and plan to return.
was very kind and had a good resident with them. Did not get my main question answered.
always a good experience. stopped in to his office to check on something on my skin and they gave me an appointment quickly.
I just want to say thank you, And may God bless you all. And have a happy day.
excellent care from everyone!! very efficient office!!
Dr. Patton has been my dermatologist for many years and I've always received excellent treatment and care. He's extremely professional and personable and I am fortunate to have him as my doctor.
very pleased that staff was able to give me an appointment when I was in town.
I am extremely pleased with visit very much liked doctor and staff would always want for my doctor extremely thourough very knowledgeable
I felt like the doctor was rushed and just tried to answer my questions as quickly as possible.
it was a quick visit I was in and out
Wait period could be improved.
Doctor, nurses and staff were very pleasant to deal with and very professional. I have always had good experiences with this office.
Treated well by all people in the office.
The staff that is associated with Drs. Patton and Lee are very nice and professional.
My first visit (and my first experience as a new user of UPMC). Saw a nurse, then resident and doctor. Each took time to listen carefully, engage in discussion and work with me to understand what I had observed so that we could work out a solution together. Rare attention and it was appreciated. I will continue with this office and recommend it highly. Great start with UPMC!
Dr. Patton seemed to be very knowledgeable in his specialty, he made me feel more comfortable about my situation and eased my nerves.
I had a good experience on this visit. Everybody was very helpful and caring
Dr PAtton and his resident worked well together to help me understamd my problem
Have been seeing Dr. Patton for years and he always makes me feel special and like I'm being paid attention to in great detail.
Dr Patton's appointments always go very fast. He's amazing, but wish I could have a little more time sometimes during each appointment. I only go once a year now so it's somewhat understandable.
Very understanding and non judgemental
Dr. Patton has been above and beyond in the care of my daughters disease. He has been wonderful talking to her regarding not only her disease and treatment but also being like a friend towards her joking and empathetic . She just loves him. I am thankful for the great care the whole office has provided.
Experience was smooth, thoughtful, efficient and professional from start to finish.
extremely happy with Dr. Patton and Dr. Peters.
I appreciated that Dr. Patton listened to my ideas about my health issue. He took seriously the information I provided and asked relevant questions to decide upon a treatment plan
Very understanding and interested in my concerns
Dr. Patton was excellent. So was the staff. Great support. Dr. Patton gets right to the point, checks for issues, answers questions and explains everything in normal terms. Doesn't get rattled, and doesn't rattle the patient. Reassuring every step of the way. Could be funnier with better jokes. LOL
Had an excellent experience all around at my UPMC dermatology visit. Dr. Patton was very kind and knowledgeable and I greatly appreciate the care I received from him.
very good experience with all aspects of the visit
I shouldn't have bothered to keep this appointment since another doctor at a MedExpress had already given me a prescription and his diagnosis. This was a waste of $40 and my time. The doctor didn't listen or care, since the problem was already mostly better. And that's fine, except I like to know why something happened and what I should do to prevent that from happening again in the future.
Marcy Thompson is terrific and helpful.
Very nice Drs & staff , very nice .
over all it was a very good visit. staff from registration to the doctor were knowledgeable and kind and seemed to care about my overall well being.
I had concerns about my rosacea as well but since I was there for an urgent skin condition, the doctor didn't really pay attention to that.
it's always a good experience with Dr. PATTON and his staff.
great service loved the docs that did my procedure very compassionate and understanding down to earth
Experiences have all been good. I have been very pleased with Dr. Patton and his staff. I have also recommended him to other friends and associates.
Dr. Patton is very easy to talk to and great at explaining things in a clear manor
received immediate attention for any problems
The female resident Dr. Patton works with is absolutely a dream. I would switch to her as my primary dermatologist given the opportunity.
This provider and staff are excellent and need to be commended by management
It is always a pleasure to see Dr. Patton, and the Protoge's/ Fellows were wonderful.
dr Patton was excellent! I felt very well taken care of by him.
prompt efficient personable
He seemed hurried and rushed, even though I had a morning appointment. Both he and his Resident did not seem to have time to elaborate on answers - which is important to me because knowing not just that I am supposed to do something, but why it needs to be done helps with my stubbornness/compliance issues. Use of the word 'systemic' may not be appropriate for all patients -- describe it instead in layman's terms, for example, "instead of an antibiotic that you put just on the affected area, this is a pill that you take and works in your whole body'
The doctor and staff were friendly and interested in my care.
HIGHEST LEVEL OF ATTENTION, CARE AND EXPERTISE BY THIS PROVIDER AND THE STAFF !!!
My appointment as 10 AM. I arrived there at 9:50. I had to wait for 35 minutes. This is not good.
My care provider was very kind and patient.
I have been seeing Dr. Patton for over 3 years and he has helped me immensely with my auto-immune condition.
Dr. Patton is a very thorough dermatologist with a very friendly manner!
provider and staff were very kind and ask me what I thought.
I've been dealing with Dr. McSorley, & now Dr. Timothy Patton, for the past 24 years. Have always gotten good care, & Dr. Patton has been very caring towards my problems. Was very reassuring to me when Dr. McSorley retired & I was left in Dr. Patton's care.
Receptionists, nurse, resident Dr. Peters, and Dr. Patton were all very helpful and concerned. It was obvious that everyone was working to provide quality care.
It was a good experience.
I get checkup once a year and I always get very good care
I have never been to the Faulk clinic before. Other than having trouble finding parking it was a great experience. I would come there any time and recommend to everyone!
Excellent experience. Dr Abban was terrific - both competent and concerned. Have already recommended to colleagues
Helpful. Caring answered questionsInstructions clear
Very Professional glad to have the Dr and supporting staff to help me
Dr. Patton is wonderful. He is more than willing to listen to concerns and offer suggestions for different plans of care to help you make an informed decision about what is best for you.
Dr. Patton is a wonderful dermatologist, and he always is informed about my care. His resident was also very nice and helpful to me as well.
The doctor was very good and did a good job taking care of me.
The person that does scheduling should be commended. In the many years I have seen Dr. Patton, I always know I will be seen when my appointment is scheduled. A rare occurrence in most doctor offices!
I appreciated the fact that a prescription needed resulting from this visit was electronically submitted to my pharmacy and they called that afternoon. No need for me o drop off the script.
Dermatology fellow and Dr. Patton very attentive to my concerns and skin lesions. Wanted to biopsy a lesion under my chin but getting married two days later so scheduled me for two weeks later to get it off so my wedding pictures were not ruined because I had a small bandage on my face.
very friendly, thorough, considerate.
dr. patton has been fantastic. he truly went above and beyond to care for and treat my current health issue. it meant a great deal to me and peace of mind that he went out of his way to contact me regarding a breakthrough he discovered regarding a certain treatment. I trust him completely and am lucky to be in his care.
excellent care and empathy
Dr. Patton and his staff are always thorough, courteous, and professional.
Excellent physician group and support staff.
The medical assistant was thorough and efficient, Dr. Patton was efficient and explained the treatment options to me, Jan (RN) was efficient, explained to procedure and made me feel comfortable.
My visit was quick and easy!
I received excellent care throughout. Most of the examination was done by the resident physician, who provided outstanding medical and personal care. All of Dr. Patton's dermatology residents, throughout the decades he has been my dermatologist, have been of the highest quality, which I told him at the visit on March 17th.
Dr. Patton was wonderful, the care was great. He and his resident answered all questions and addressed my concerns. I was also able to get in to see him the day after my referral to dermatology, which was fantastic.
Called in for an emergency appointment and was told to come in ASAP in which I was seen 15 minutes after arriving!
Dr. Patton and his staff were very efficient & helpful. The resident (Christine) was very professional & knowledgeable. She handled the majority of my care & I was very pleased with my treatment. Dr. Patton was mostly in and out but I didn't mind since I was being taken care of so well.
Very pleased with my visit from the time I entered the office until I left. The office staff, nurse, and doctors I dealt with were excellent. I drive from West Virginia because I am so pleased with the care and professionalism shown by all.
Everything the best
I was well treated by a respectful and competent doctor (as well as the resident with whom I also spoke), whose communication skills and attitude toward patient were excellent.
Excellent care, bed-side manner, concern, etc.
all staff and doctors involved were professional, courteous, knowledgeable, and caring. a plan of action was developed for my specific issue and a follow-up appointment set to observe the impact of the first part of the plan.
Dr. Horn was exception in performing procedure, his explanations and care.
Dr. Patton was great! Very reassuring to see someone that is knowledgable and eager to help. I feel comfortable in his care and that I am in good hands.
This was a last minute appointment which I got, and I was very appreciated by everything. I often correspond with my doctors with MYUPMC.
Dr Patton and staff are extremely courteous and professional.
experience and treatment very good and immediate. Listened to concerns, answered questions and provide treatment.
Excellent Physician and staff. Kind, courteous, and knowledgeable.
Very positive visit. Dr. Is very knowledgeable and shows concern.
prompt courteous service, adequate explanation what to expect in response to prescription and follow up plan outlined in detail
Excellent service from Dr Patton and his colleagues, thorough, timely and professional. Would highly recommend to others for treatment.
Care was both thoughtful and prompt.
I feel that I am being cared for by an extremely competent specialist and am very satisfied with the staff as well.
My experience with this doctor was excellent as it always is.
Dr. Patton and the Physician assistant worked very well with me. Dr. Patton requested that I follow up within a week. I was very pleased that I did not have to wait a month or three months for a follow up. I will recommend Dr. Patton to anyone that I know that has an issue with their skin. I've had this skin problem for four years and I was not satisfied with the care that I was given. Thanks to Dr. Patton and the Physician Assistant
Dr. Patton was friendly; didn't catch the name of the woman who saw me first (a resident?). She was very friendly and concerned.
All good so far...
efficient and responsive. contact via email
Provided concern for pain/discomfort. Good follow up for biopsy results.
Very quick and efficient.
Dr. Patton listened to my concerns as this has been an ongoing problem. He took the time to contact my other Doctor to confer with her, I appreciated his concern and resolve.
I liked there was no waiting time. even between the nurse and dr. everyone was really nice and I like that they took time to listen and not just rushed me through
Dr. Patton And Dr. Peters were wonderful with me. They called me with test results well before I expected to hear back which is much appreciated.
he was in a hurry but was nice.
DR. PATTON SAVED MY LIFE ..... BEST DOCTOR HANDS DOWN !!!
This is an awesome team to work with. I felt that my needs and medical concerns were important for them and could tell they felt the same.
Excellent physician and support staff. Bravo Zulu!
I felt respected and heard, and felt that the solutions given for my problems were well thought out and specific to my needs.
Over the years the entire staff has been very helpful with my appointments.
Dr. Patton is excellent! He is very professional and thorough.
well run office
While the doctor and nurse were knowledgeable and pleasant, I wouldn't characterize them as personable. this was my first visit to the facility, as I am new to Pittsburgh, and they did not show any effort to get to know me. They were very focused on my medical situation, but I felt like a name on a chart, not a patient they were caring for. They also did not ask a lot of questions about my medical history and seemed slightly distracted when I was offering information about my condition. Again, they were pleasant, but not personable. As for my treatment, I was given no options, it was simply "this is what we found and this is what we are going to do." I asked several questions and was comfortable with the treatment solution, but would have appreciated more information and discussion in reaching a treatment solution. I also had a few other questions about other skin conditions I have, but was not given the opportunity to discuss anything other than the one priority condition I was there for. Also, the person I checked out with at the counter was not very informative or personable. As I said, with this being my first visit I wasn't sure what information was needed at checkout...when I walked up to the counter the administrator was typing something into the computer. She eventually asked me the questions she needed to know, but gave no explanation of what she would need, barely looked at me when talking to me...again, very down to business, treating me like a name on a chart, not a person. I plan to return for a checkup for the specific condition I was seen for, but do not plan to return in the future for other needs.
Very suprised at brief wait time and the efficiency of the visit............a good experience
excellent really knows what he's doing the best around
I had a very good experience with Dr. Patton, he took care of my lesion immediately. I will be going back for a regular visit in November but he and his staff got me seen within a couple of days of my calling. I was very satisfied how everything was handled... Thank you.
Dr. Patton did an outstanding job with providing care and follow-up.
My care with the Dermatology dept was awesome! I'm impressed with the entire operation in the Faulk bldg. Thank You all for your kindness!!!!
Dr. Patton actually listened to what I had to say. Other providers sometimes seem rushed and you cannot express your concerns or ask questions and I did not feel that way at this appointment.
The experience was excellent overall.
My whole experience was very positive and painless.
Very good attention received from MD and his staff. Thank you.
she was very kind and concerning of my problem
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