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Children's Hospital of Pittsburgh of UPMC
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 83
Dr. Kisslingler creates and maintains an excellent rapport with my daughter, she knows how to interact with young children well.
All was okay. Dr. K was somewhat dismissive about my child's statement that her ear hurt. Dr. K responded that it wasn't her ear, it was her throat. My daughter later expressed frustration that she was "told" it was her throat not ear. I understand the difference between pain and referred pain. Dr. K could have explained it that way to the patient. My daughter felt that Dr. K didn't take her word for the symptom.
Dr Victoria Kisslinger is an awesome pediatrician. We are extremely lucky to have found her.
My child came in with flu like symptoms. The doctor is incredibly good with both me and my son. However, after administering a strep test we never saw the doctor again and I had to flag down a nurse to get an explanation of what was next. It was a very abrupt end to the appointment with no discussion of how to deal with the flu (or even if was), just that the strep test was negative. It's the only negative interaction we've had in 10 years, which I am thankful for. But when your son has a temp of 100.9 for days on end any discussion of how to proceed is appreciated.
she is really good and she take
I had to bring up something regarding child's medical history and how to address moving forward. I felt like this should have been noted in my child's record and brought up by the doctor (we discussed at previous appointment that this would be discussed at the next well child visit). Then felt rushed to discuss it. This was an issue that my child had been seen for on numerous occasions and referred to a specialist for.
I was really impressed by Dr. Kissingler's ability to connect with my daughter and speak to her in a very sensitive way. She spoke to her in terms she could understand and considered her choices to be very important. Thank you for being such a caring provider!!
Dr. Kisslinger & her entire staff are always professional & kind
extremely nice and knowledgable
Dr Kisslinger & her staff far exceeded expectations.
Dr. K is the best at communicating with the child about his/her pain. She is respectful and kind towards children, her demeanor is calming and confident in her abilities. I highly recommend her!
Dr. Kisslinger was so kind to my daughter and made her feel comfortable about pre-teen issues. After the appointment, my daughter said she was really nice and that she wanted to see her for her next appointment.
We love Dr. Kisslinger! There has not been a visit yet where we felt our daughter did not get wonderful care, and Dr. K is the best at answering our parenting questions.
This doctor is super amazing. I see her mostly for walk in visits. but the whole staff in general are great
wonderful with my child; eased his anxiety and made him relax; involved him in what she was going to do - showed him the otoscope and how it worked
Dr. Kisslinger is truly an exceptional physician. She intently listens to both her patient and parents and shares her thought processes openly and professionally. He care is excellent!
Truly wonderful doctor. We are lucky to have her.
Excellent from beginning to end.
Dr. Kisslinger is very attentive and my children feel very comfortable answering her questions.
Dr. Kisslinger ALWAYS listens to our concerns and talks my child through the exam and gives an explanation as to why she has to check certain things. She is WONDERFUL!!!!!!!!
Victoria Kisslinger is amazing at what she does. I would recommend her to anyone. she is kind,patient, calm, compassionate and great at her job .
Dr. Kissinger is so sweet. She is soft spoken and very attentive with my son. my son adores her.
very good experience. super nice team. we are glad with our choice to select Dr. Kisslinger to be my daughter's new primary physician
Dr. Kisslinger always explains things so well to my daughter. I love how she involves my daughter in ways to be healthier through eating well and physical activity.
Dr. Kisslinger, nurses Jerry and Denise are amazing. We love Dr. Kisslinger and think she is the best doctor. She is caring, attentive, and extremely knowledgeable. I would recommend her to all my friends and family. CCP Mt. Lebanon is a great office because of all the fantastic people who work there.
We absolutely love Dr Kisslinger. She speaks directly to the child and asks appropriate questions and listens to their responses. She explains everything thoroughly and is truly building a trusting relationship with my children. We never feel rushed during our appointments. All around a great, positive experience.
wait time was long
we waited over 45 minutes to see the provider which is far too long.
We love Dr. Kisslinger! In the past, we have also been seen by most of the other doctors in the practice, and they are all wonderful. The only drawback is the wait time, but I will gladly wait for such wonderful pediatric care.
Dr. Kisslinger really understands my daughters personality which makes the visit go as smoothly as it can. My daughter has always been nervous going to the doctor and Dr. Kisslinger puts her at ease and treats her with respect. She communicates important information about her health to her in a way that my daughter responds to. I am glad to have her as my daughters physician.
Dr. Kisslinger's office is not convenient to my home; there are other CCP offices closer. We travel to see her because she is a caring, thoughtful healthcare provider who listens to both my son and me. We may wait to see her, but once she is in the room we have her undivided attention.
Dr. kisslinger is great. she's been so supportive and very knowledgeable with breastfeeding. She's great with my son. This is my first child and it's been easier having someone like her as his provider.
she's the best
Dr. Kisslinger is obviously great with children. Her demeanor and the way she approaches the visit put my daughter at ease. In past appointments with other, male doctors, my daughter was fearful, though that could be because she tends to be afraid of men she doesn't know.
Dr. Kisslinger is no doubt a talented and caring doctor. Her style is to be very thorough in her discussions. However, in her thoroughness, I feel that she tends to talk at too much length about things that aren't of concern and consequently, our visit lasts soooooo long that we stop listening. We were called to the exam room a full 40 minutes after our appointment time and the Dr. came into the room a full hour after our schedued exam time. We had essentially no concerns to express during our well visit - a quick question about vitamin/minerals - and the visit took nearly 45 more minutes. While we appreciate not feeling rushed, Dr. Kisslinger loses our attention since we spend an hour waiting for her and then end up listening to such long answers to what we believe are quickly answerable questions.
DR. KISSLINGER IS EXCEPTIONAL!
I enjoy bringing my children to kisslinger she's hands on very nice and great staff
We have always been treated with kindness and respect.
The pediatician, as well as the nurse who took his vitals were extremely polite and i felt did a wonderful job. The medical assistnat who provided the vaccine also did a wonderful job and i was extremely impressed and pleased with how she treated my 4 year old son who was quiet adament about not getting a shot. Kudos to her and the whole staff.
Dr. Kisslinger is wonderful which is why we try to make our appointments with her all the time! she takes the time to explain what's going on and provides answers to the concerns I have.
My child's pediatrician is very attentive during visits and always spends enough time. I never feel rushed.
Dr. K is awesome! She really takes the time to listen to any concerns, adequately answer my questions and help me come up with solutions to any problems. I feel like I can trust her.
Dr. Victoria treats children like people, I appreciated her concern for my son's feelings and her thoroughness during his exam.
We cane into the walk-in clinic with a serious concern and were seen immediately. The doctor and physician'a assistant were thorough, kind, helpful and reponsive. The doctor referred us to the ER at Children's and called ahead to prep the team. We are extremely grateful for her advice and quick action.
She's wonderful! Always takes the time needed to address any concerns my daughter and/or I may have. Treats us both with the utmost kindness and respect. Makes my daughter feel very at ease.
Dr Kisslinger is a great physician with our daughter and explains everything well to first time patents.
Dr. Kisslinger is amazing. I am so glad we found her! She always takes the time to speak with us about any concerns we have about our sons.
Excellent provider who has my child's best interest always!
We recently switched doctors and couldn't be happier with the care we received and time spent.
Excellent Doctor, took her time and talked to my daughter exceptionall
The intake nurse was great and Dr. K provided excellent care, as always. The physician assistant / nurse who administered the vaccinations was also very considerate.
Dr Kisslinger is awesome! She is kind, considerate, gentle, trustworthy, and knowledgeable!
Dr. Kisslinger is excellent, friendly, compassionate and trustworthy.
Provider is excellent with children and especially teens. She is compassionate, understanding and is able to relate well to patient and parent.
We were in for a routine three-year-old check up. I had no specific concerns regarding my daughter. I felt that Dr. Kisslinger spent a lot of time discussing my child's health and development and took time to respond to my questions and input. I feel like Dr. Kisslinger knows our child well, despite only seeing her a couple of times per year. She also has a great depth of knowledge about child health and development which is apparent in her conversations with parents. Her interactions with and treatment of my daughter are wonderful and she helps put her at ease with being at the doctor's office.
Dr. Kisslinger is extremely thorough. She always takes time to fully explain things, and her caring for her patient shows through.
we had a wonderful experience with Dr. kisslinger and the nurse that we saw. I can't remember her name but she was the best nurse we have seen at CCP
Dr Kisslinger has consistently been a highly attentive, knowledgable and caring physician. She elaborates and encourages discussion. I believe that she often runs behind and we have to wait for her, because if she is so thorough with my child in excellent health, she must be equally thorough with families of sick kids.
The doctor is the best.
I feel that all the staff at CCP have been wonderful to my husband and I as first time parents, and to our baby daughter. I feel completely at ease with Dr. K and the other doctors, nurses and medical assistants at the practice and am so appreciative of their care for my daughter.
Dr Kisslinger is phenomenal with my children. She genuinely cares about them and speaks directly and honestly to them which is building their trust in her. I truly feel that my children will have an open relationship with Dr Kisslinger during their childhood years and they will feel comfortable speaking with her about any issues that they have. I was concerned when Dr Lanz retired, but I am truly happy with Dr Kisslinger's care and attention to me and my children.
my daughter loves Dr. Kistlinger
She never makes me feel rushed and really hears what I'm saying. she's very competent and knows when to ask a specialist. She always goes the extra mile and has a great bedside manner with the kids as well.
I would rate it excellent I'm v much satisfied with the pediatrician and her co staff (nurses etc)
We love Dr Kisslinger's care and are so happy that she can continue to receive care from this office until she is older not stopped at 18 like her older brother.
Dr. Kisslinger is wonderful! My family really likes her. We are lucky to have her as our child's pediatrician.
Very satisfied with Doctor Kisslinger and staff.
Dr. Kisslinger is a wonderful doctor and her staff is just as good. She takes the time with both of my children and makes visiting the doctor easy. She is a wonderful pediatrician. She definitely has a gift with children.
Dr. Kisslinger is a wonderful doctor. My daughter originally had another pediatrician. She was very difficult to understand. When my husband switched jobs, we had to change pediatricians. This was the best move ever. Our daughter was 18 months when she first saw the doctor...she is now 14 years old.
Dr. K is totally awesome. She took her time with us, was so caring and patient and an overall wonderful doctor.
Very positive experience. Dr. Kisslinger handled my daughter's anxiety very well.
Dr Kisslinger is outstanding. I'm truly grateful for her expertise and ability to communicate effectively with myself and daughter. I feel very fortunate to have her as our pediatrician.
Provider did not take child's past medical history of identical medical problem into account enough in decision-making.
I was very impressed with Dr. K's bedside manner and her ability to empathize with a sick child. I hope she will become the PCP for my children.
also just wonderful!
Dr. Kisslinger is a wonderful caring and bright physician! We have been so lucky to have her take care of our girls for the past 9 years. Thank you Dr. Vicky!
we love dr. kisslinger. she is very knowledgeable , kind , and empathetic!
Dr. Kisslinger has seen my kids since their birth. She knows them and their quirky conditions. And she doesn't talk down to me like I don't know what I'm talking about. She truly takes my judgement into consideration. A great pediatrician.
Dr. Kisslinger was extremely attentive and kind to our daughter and us during our visit.
I was extremely happy with this visit. We were seen promptly. She took the time to show us information online (pictures) which was very helpful. She was reassuring. I was telling my mom about the visit, and she mentioned she was impressed with the amount of information that I left with.
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Children’s Hospital of Pittsburgh of UPMC
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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