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Orthopaedic Surgery of the Spine
MD, Rush University Medical College Chicago, IL
Hospital for Special Surgery New York, NY
UPMC PresbyterianUPMC St. MargaretChildren's Hospital of Pittsburgh of UPMCUPMC East
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 201
Felt that Dr. Donnelson was giving me an excellent option to my back problems
Always very pleased. Appointments on time and always a pleasure to deal with everyone. Such a different experience at UPMC compared to my appointments at home. Would recommend to anyone. Just hope I don't lose this doctor and hospital in 2019, due to my insurance restrictions. Thank-you !!
Dr Donaldson and his staff are excellent. i work in the health care system and recomend him to lots of people.
as much as I dislike going to a doctor, Dr. Donaldson lll is not one of them. he is patient, considerate and understanding. always willing to listen to what I have to say. I would not go to any other doctor for my back issues because I believe in and trust Dr William Donaldson lll.
Taken back to room promptly but waited 40 minutes in room for resident then seen by MD
In all of our visits to UPMC facilities - staff is always helpful, caring and kind
Took time to show my friend what my 'back' x-rays revealed. I had asked him to do that... I was there to have my neck evaluated. Dr. Donaldson has performed two surgeries on my body... lumbar spine and cervical. I appreciated that he took the time to show my friend the condition of my back.
Felt I was in Good hands with care and concern for my injury. Trusted the team and their knowledge.
Excellent as always!
Prompt and courteous service by all. X-ray tech was great as well as Dr. Donaldson. There was no nurse on this date.
I was very pleased with Dr. Donaldson
Appointment was for1:45 did not get called to the Dr. office till 3:00pm.
i did not need assistance in controlling my pain or anything else from the nurse. I did not see a nurse; only an intern and Doctor D. I was there for a follow up appt. from back surgery 4 yrs. ago done by Dr. Donaldson. I had severe scoliososis which was corrected by Dr. Donaldson.
Positive in all comments and suggestions for future. I am happy with this team
This was my first visit with Dr. Donaldson and I am so pleased with all that took place during my visit. I felt that Dr. Donaldson was extremely knowledgeable, very thorough and patient when responding to my questions and concerns, and I feel very comfortable knowing I am under his care.
everyone was just great
he laid out a plan of action
best possible visit
Positive: explained my MRI, showing me where the issues were and explaining options to control pain
Dr. Donaldson was phenomenal. Explained findings in a very professional and caring manner. This was my first time visit to him and I left feeling very reassured, confident and hopeful in his findings. I would and will highly recommend him.
Very good Team
The visit seemed rushed. The doc did not sit down, which leaves me feeling as though he did not want to take the time to talk with me.
He is great
I believe that Dr. Donaldson is doing his very best to alleviate my low back pain.
Very pleased with the care and concern Dr Donaldson gave me
Staff seemed happy in there jobs.
Dr. Donaldson takes time to listen to the patient and answers any question in a polite and courteous manner. Dr. Donaldson is an outstanding doctor in every aspect.
Health care here is so much better compared to what I receive in Steubenville. Appointments always early or on time. Staff is excellent here as were those at Montefiore Hospital where I had my surgery.
I have love this dr who save my life forever, I will never forget what he did for me and my family. Dr Donaldson, you are wonderful. Thank you!!!
I have been completely satisfied with my care from Dr. Donaldson and his office staff. I would refer my family and friends.
Dr. Donaldson and his staff were very professional
Dr. Donaldson was a pleasure to deal with!!!!!
Very happy with Dr. Donaldson and UPMC
I love Dr.Donaldson and his team.
the doctor could have cared less, will not return
Front office staff was extremely attentive. Dr Donaldson did a fantastic job on my severe neck surgery. Very pleased with the results.
dr Donaldson is the ONLY surgeon I would consider invasive treatment of my neck back or arm. I trust him whole heartedly
I feel Dr. Donaldson and staff were very professional and supplied my concerns with the health issue at hand. I would highly recommend his office for treatment if needed.
very well taken care of
Care was adequately provided for the reason I was there.
very professional, listened to my concerns, provided solid recomendations
Dr. Donaldson is an excellent provider. He took the time to listen to all of my health concerns and addressed my immediate need. He ordered tests to assess my situation and based on my symptoms took the time to talk to me about what I can do and we wait for the other diagnostic tests to be completed. As a patient who was highly emotional and nervous about a possible diagnosis he helped put me at ease, calm me down and proceed with a plan to make a final diagnosis once the additional tests are completed.
would rate Dr Donaldson as an excellent provider & spent more than enough time with me
Dr. Donaldson has excellent skills in evaluating the oroblem , and how to desk with it with caution. he provided me with alternative treatments to try. vs going straight to surgery.
Dr. Donaldson manages to maintain a professional manner while giving warm, caring and attentive attention to my concerns. I didn't feel like a number.
Dr. Donaldson did my back surgery on 2001. I check in with him every 4-5 years to make sure everything is still as it should be or if I am experiencing discomfort. i am always grateful that I can get in to see him so quickly! it is usually within a week. It's like visiting an old friend.
Dr.Donaldson is excellent & very caring . He'll help as much as possible.
very happy with this provider.
The only negative is that the wait time is very long at this office. ON my first visit I waited 2 hours. This time I waited 1 hour.
Dr. Donaldson performed a major spinal surgery on me in 2006. I have been experiencing problems recently and he is the most trusted expert I could possibly see regarding my back. I sought his treatment twice in the last year to provide a second opinion and to discuss planned treatment options that I am facing from another provider. He was incredibly thorough and showed great concern for my health situation. He also gave me great confidence and reassurance that he would continue to monitor my case even though he is not the primary physician handling my current medical needs. I truly can't say enough how much I appreciate and respect Dr. Donaldson and value his professional opinion regarding my health and continued treatments. A-Plus Doctor! Best in the business!!!
Care provider has been wonderful every time I see him.
This was my first visit to the office and I was very impressed with everyone in the office. I especially liked Dr. Donaldson and will definitely return.
A nice guy that's easy and a pleasure to talk with.
was a stressful appointment getting bad news, but he handled it in a way I feel confident in scheduling the surgery.
This was my first visit with Dr. Donaldson. When I completed my visit, I was very satisfied "I FOUND THE RIGHT DOCTOR & STAFF" to threat my illness!!!!!
Dr. Donaldson is a phenomenal physician. He provides care tailored to each patient's particular issues and takes the time necessary to evaluate problems and create a plan of treatment.
Could not have asked for a better experience with Dr. Donaldson
Dr.Donaldson and his staff did a great job in helping me back to health! Thank You!
Dr Donaldson was amazing
Dr. Donaldson was friendly, informative, helpful and easy to talk to. He answered all my questions and gave me all the info I needed.
I received the best care at dr. Donaldson office. they were very polite always smiling.
very helpful, intelligent and easy to communicate with
very cooperative and good hearing and best ,honest advices
Dr. Wm. Donaldson is a very kind and considerate gentleman. I had many concerns and he explained my options in order for me to be informed about making the correct choices.
My meeting with my provider exceeded my expectations.
Dr Donaldson explained everything very well and we have a plan hopefully to solve the problem with my pain
Dr. Donaldson is a very good provider and would go back to him with any kind of back trouble.
I would highly recommend Dr. Donaldson
This was a great experience for me and the medical staff was excellent.
Everyone at your office, including the Doctor could not have been any nicer,. or concerned for my well being.
everyone from Dr. Donaldson office to the hospital where I got all the preliminary tests done were extremely helpful and kind.
I had 4 major back problems with my back Anyone of the problems would require surgery Dr Donaldson took on the problems and did he impossible after the extreeme surgery he performed I am 100% pain free with minimal amount of movement. UPMC is blessed to have this Doctor on staff
People were great and very helpful
very good experience
Dr. Donaldson is an excellent physician He is an expert in his field but shows great compassion and kindness
I was treated very well by Dr. Donaldson and his staff. My visit was handled promptly and thoroughly and I felt I was treated not only with respect and professionalism but in a friendly and attentive manners swell.
Dr. Donaldson is the best ever; he is a miracle maker.
dr Donaldson was very thorough in his examination and explanations. even though I brought an X-ray, he requested another one while I was there to make sure there were no changes since my last X-ray. I would highly recommend dr Donaldson for any spinal problems.
Appointments ran on time, everyone friendly & helpful, tests were done that day. Not use to that kind of service at home.
Dr. Donaldson is a very good doctors. He also listed in the top doctors of america
always very good !!
Dr. Donaldson is a wonderful provider.
this office is always very nice and Dr Donaldson is very good
amazing man, saved my legs and gave me my life back. he's an angel
Dr. William Donaldson is outstanding. He explains medical matters very clearly and succinctly.
Dr. Donaldson III has been my back surgeon since 1998 and seven surgeries. He has always been easy to contact, very professional and knowledgeable about my condition and has treated me with great respect and care.
they provided me with good care.
I was terribly disappointed by Dr. Donaldson and his fellow. The problem I have visited with was at the recommendation of my PCP for a chronic problem that I've had since puberty. Neither of them took a complete history and I very much felt rushed out of the room with no real answers. He even admitted he didn't have the right x-rays to properly look at my problem but didn't send me to take others. What a complete waste of money. I have been involved with the UPMC system a long time and have never been so disappointed with a doctor.
Dr.Donaldson did a great job in handling my medical concern. I really enjoyed speaking and exchanging information.
I will highly recommend Dr.Donaldson.
Dr Donaldson is one of the few doctors I trust to give me a straight answer.
great experience from the office staff to the doctor
Impressed by Dr.proffessioalism
Excellent treatment from the time I walked in their office!
Dr. Donaldson listened to all my concerns and answered my questions. He presented a plan of care that was agreeable to me.
Dr donaldson is a very compassionate & caring professional as other members of my family have also experienced.
Dr J Kang did my surgery 1 yr. ago. This visit was a yearly check up . Very happy with Dr. Donaldson.
Very good listener and concerned for my well being
Efficient office. Caring and respectful staff. That is important to me. Physician, Dr. Donaldson kind, respectful, and he addressed all my health concerns in a satisfactory manner to me.
The stellar recommendations I received regarding Dr. Donaldson from health care clinicians involved in creating back problems is well he served. I have great confidence that I am receiving the best healthcare available from Dr. Donaldson and the other UPMC physicians that I see.
Answered all questions, and took time to explain the procedure if we proceed. He was very knowledgeable about my condition, and seemed to have all the time that was necessary to make me feel comfortable.
I was very impressed with Dr. Donalson and the resident who saw me first. They both were empathetic, kind and spent plenty of time explaining my problem to me.
Dr. Donaldson is a very good Dr. I am very satisfied with the treatment I am receiling while under his care.
Great Dr. & Office.
Very brief visit. Didn't feel like I was heard that well as a whole.
Dr. Donaldson is an extremely kind and caring physician. Took great care of me and my problems. TOP NOTCH in my book!! Thank you Dr. Donaldson.
Patient, congenial, helpful, professional -- confirmed what I knew that I would have to make some life changes. Reiterated that he would be available to help if my back condition worsened.
never have any problems with anything or anyone.
All staff very.professional.
Solid/ Felt Trusting
Dr. Donaldson is an excellent and professional caregiver he is well verses in his specialty as well as shows extreme kindness to me when we talk and answers questions
I thank my Lord each and every day for Dr. Donaldson's expertise and success of my spinal surgery. I am pain free! There is no doubt in my mind that he truly cares about my healing progress just as much as I do.
Highly professional encounter--
the best Doc for all my care
Dr. DONALDSON IS WELL EDUCATED AND HE KNOWS WHAT I NEEDED I HAD ALL CONFIDENCE IN HIM DOING MY SURGERY . HE HAS DONE AN EXCELLENT JOB IN ALL AREAS OF MY MEDICAL EXPERIENCE. I HAVE THE MOST RESPECT AND CONFIDENCE IN HIS WORK
best surgeon ever
Dr. Donaldson's office is the best run I have experienced. he is a brilliant surgeon and my operation has given my active life back to me.
My care at UPMC has always been excellent
THIS PROVIDER IS EXCELLANT
Both the resident and Dr Donaldson took time, listened to my description of my back problem and showed me via the x-rays where the problem probably lies.
I'm very pleased and impressed with Dr. Donaldson and his staff!
I was very pleased with the time Dr. Donaldson took with me to listen to my concerns and explain what he thought might be causing my pain and his plan for diagnosing and treating me. He treated me with respect and answered all my questions. He took the extra time and effort to make sure I would have the tests I needed. It was a pleasure to be treated by him.
I WAS VERY PLEASED WITH DR. DONALDSON AND STAFF. I SURE MISS DR. JAMES KANG!
This was my first visit to this facility (I usually go to Oakland). Was extremely impressed with the facility. Everyone that I was associated with was friendly and personable. Everything went smoothly. The x-ray technician was very friendly and helpful and the doctor is EXCELLENT. Kudos to the whole team!
Dr. Donaldson is the best doctor for spinal deformities as I had severe scoliosis and he corrected it. He is amazing.
all were courteous and professional
Dr Donaldson and the other members of his team that I saw were all helpful in answering all my questions and in explaining my upcoming surgery.
Great Dr. and Office. They have helped me greatly
Care provider was excellent. Zero complaints.
He was very kind, caring, talked to me like a person and in words I understood. He talked to me not at me. He was concerned with my pain and discussed what he felt was the best avenue to follow so that all options were discussed before just going straight to surgery. I appreciate that.
Dr. Donaldson strikes me as an excellent physician / very attentive. Does not "rush" the appointment.
The waiting time was long to see the doctor
Dr. Donaldson is the most caring and patient Dr. I have. No matter what the quest. is he makes it clear and caring.
Very knowledgeable, pleasant and took the time to answer all my concerns and questions about the cause and reason for my visit.
Dr Donaldson is a fine physician He is an expert in his field but is completely understanding and compassionate He explains thoroughly his surgical procedure. He is a gem. Don't let him leave. His nursing staff are also very kind and easy to get in touch with if there problems they are wonderful nurses.
Since this was an initial meeting, we were very comfortable and pleased with the visit, staff and services that were rendered.
I cannot adequately express how well Dr. Donaldson, his staff and the staff at UPMC Montefiore cared for me before, during and after my recent surgery. This was the first surgery I had in my life and I am amazed how well it worked, how well I have recovered and how well I was cared for. The nursing staff and PT staff at the hospital stands out for special mention. They alleviated my and my wife's concerns and had me up and around and on the mend quicker than I had thought possible. Their care and concern and manner was top notch in every respect. Thank you.
The office visit was an overall good experience. All of the nursing staff and the doctors were caring and professional, while being patient to listen to me. The clerical staff was also friendly and helpful.
very insightful to my condition and concerns!!
The doctor was extremely knowledgeable about all aspects of my problem and answered them to my satisfaction. He explained medical conditions in a way that I could understand. I would highly recommend him and his staff.
My doctor is the best.
Dr. Donaldson was always helpful with any concerns.
Dr. Donaldson is professional, knowledgeable, caring. He is open to my questions and concerns and has a calm, reassuring demeanor. It has been a year since my surgery and I have been pleased with the care I received during the surgery, the hospital stay and each of the follow-up visits with Dr. Donaldson and his staff. I have recommended, without hesitation, Dr. Donaldson and UPMC to my family and friends.
very quick appointment fo deal with urgent pain from accident
Dr. Donaldson was kind, compassionate and took time to show me my x-rays and MRI while explaining everything to me. He gave me my options so I could make an informed decision.
Always a pleasure dealing with Dr. Donaldson. A wonderful surgeon and doctor! Because of the success of my surgery, I have my life back!
it was my frist visit. dr. donaldson showed concern for my problem and i have been scheduled for an m.r.i. next week
While I believe Dr. Donaldson's knowledge and diagnostic abilities are top rated, he is somewhat non-verbal. Answers most questions with one or two word answers. Doesn't offer any more information other than what I specifically asked. Seemed to want to push all questions/answers on to physical therapy.
This was our first time seeing Dr. Donaldson and was very pleased with his caring and kind way.
Dr. Donaldson was a professional from the time I stepped into his office until the time I left. I felt very comfortable in his presence and he made sure I understood all options. Dr. Donaldson gets my highest praise for a health care provider!
EVERYONE could not have been kinder to me during my visit from beginning to end.
Dr. Donaldson, his nursing staff and the assistance and the receptionist staffing are all professional, courteous and polite and seemed to be interested in my care
Dr. Donaldson and his staff have always treated me with the utmost care and respect, always attentive to my physical problems.
Dr. listens and discusses issues with me. Shows concern. Takes appropriate steps of follow-up testing and care.
Everyone, from the receptionist to the x-ray technician to the surgeon are wonderful. They are pleasant, answer all questions and provide care. Extremely satisfied.
DrDonaldsons has always treated me very well. I respect Dr. Donaldson for all that he has done for my care.
Dr Donaldson is the best !
Dr. Donaldson is one of the most professional capable surgeons I have ever met. I am a nurse and have the background to assess quality of care. I have referred friends to Dr. Donaldson.
in over 10 years that office and dr. Donaldson has been a hundred and ten percent perfect and knowledge courtesy and efficiency
Dr. Donaldson is great and very understanding
When I came to Dr. Donaldson I was in severe pain, I could barely walk, could not sit. I laid down most of the day. After the surgery last December within two months I was totally out of pain and off all meds What he did for me was a miracale and I appreciate all that he did for me. I can,t Thank him enough
I would recommend Dr. Donaldson to all of my family and friends. Dr. Donaldson is a very kind and caring person who wants only the best for all of his patients.
Very courteous, knowledgeable, sensitive and understanding of my problem and concerns. I would recommend Dr. Donaldson to anyone who be in need of his expertise.
Provider was excellent and made an appropriate referral
The staff proved that they listened to my major concerns regarding pain and controlled it well.
Dr. Donaldson listened and heard me. My surgical and post op experience was very good because of that.
AFTER A LONG PERIOD OF WAITING PAST MY APPT. TIME, I WAS GIVEN A VERY PAINFUL X-RAY, TO WHICH THE NURSE COULD HAVE CARED LESS FOR MY PAIN. I SAW A RESIDENT, WHO DID NOT EXAM ME NOR DID DR. DONALDSON, WHO RELIED SOLELY ON THE X-RAY FOR HIS DIAGNOSIS. FROM WHAT I HAD HEARD ABOUT DR. DONALDSON, THAT HE WAS A CARING COMPASSIONATE DOCTOR. WHAT I EXPIERENCED COULDN'T BE FARTHER FROM THE TRUTH.
Dr Donaldson explained everything so I could understand and I thought he was very professional and was easy to talk to. I liked him very much.
I have had excellent results and care from this provider.
Outstanding Dr. highly professional. Completely satisfied with my back surgery.
He's always been very caring & helpful just like his dad whom I had for surgery when I was 13.
Very impressed! He was super honest and admitted he was not the right doctor for me rather than see me continuously with NO RESULTS. You have no idea how much I appreciate that. I have been spinning my wheels and wasting so much time seeking help and is the first person that didn't take advantage of me and my painful situation. THANK YOU!!! He gave me an excellent referral and seemed like he genuinely care that I finally get relief after suffering for 14 months from an unfortunate preventable accident at Walmart!
I would not go to any other doctor. DR. Donaldson did an excellent job on both of my surgeries. After this last surgery on march 20th. I had no back pain. thanks again.
Dr. Donaldson always greets me warmly and is very thorough in scanning my X-rays and explaining the changes in my condition. I have complete trust in anything he suggests that I do.
I trusted everything Dr. Donaldson had to say, and he seemed like he genuinely wanted me to feel better.
The doctor showed concern and listened to my comments and answered my questions in a way that I could understand what treatment he would be using. I felt very comfortable with the Doctor and will continue to make all future appointments with this Doctor.
HAVE ALWAYS BEEN IMPRESSED WITH HIS PROFESSIONAL CONDUCT AND GOOD "BED SIDE" MANNER
The doctor explained everything and answered all of my questions.
He knew what test I need to access me prior to seeing me then he took the time to show and explain what my diagnosis was and he explained his plan of action. I really like this doctor and trust his care completely.
My consult with Dr. Donaldson was very thorough as compared to the a surgeon I have seen previously for an opinion regarding possible back surgery. He was very well informed about my condition and was able to clearly communicate my options/next steps and also provided a concise summary, not detailed, of what to expect from the surgery. I would suppose that once I have scheduled the surgery I will be provided with more information regards preparation, what to expect during surgery and post surgery information. Overall I was very satisfied with my visit and feel confident in Dr. Donaldson's ability and expertise.
This was the first time I had an appointment with Dr. Donaldson. He was very engaged with me and took a very through history, working closely with the Fellow who first saw me and who was also excellent. He answered all my questions and provided a very reasonable and understandable plan.
I have always respected Dr. Donaldson's conservative approach to his work. He is not a doctor who will do unnecessary surgery- I trust him greatly. He is a blessing to UPMC and his patients.
Dr. Donaldson is an exceptional care provider--the best I have seen--
He was very friendly. To the point. Answered questions. I am very confident going to him for my surgery.
Dr. Donaldson is WONDERFUL. I was so impressed with him and have complete confidence in him. The staff was also excellent. As I was leaving, I felt faint and they sat with me and assisted me until I felt confident to leave the office.
The office staff was very professional and the doctor spent quite a bit of time discussing my problems.
Liked how everything was explained in a way that I could understand.
If I had any doubts about my provider, any at all, he would not be doing the surgery on my spine!!!
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