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General Spine/Back/Neck (Non-Surgical)Spine/Back/Neck Surgery
Orthopaedic Surgery of the Spine
MD, Rush University Medical College Chicago, IL
Hospital for Special Surgery New York, NY
Children's Hospital of Pittsburgh of UPMCUPMC EastUPMC PresbyterianUPMC St. Margaret
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 223
All was a good experience
I felt I was in good hands as the answers I needed for my injury where satisfied.
Dr. Donaldson and his staff are excellent caregivers.
Dr. Donaldson is straight and to the point . He gives you a thorough and detailed explanation pertaining to your concerns and reason for your visit. I would highly recommend him to anyone!
Dr Donaldson listened to the pain in my back which has got worse and has ordered for me to have an MRI for further investigation. This was what I wanted as the next step.
very caring. very helpful
Dr. Donaldson is kind, caring, and considerate.
Dr. William Donaldson is a compassionate and knowledgeable surgeon. He listens and he cares, in my opinion after a physician's knowledge and skills, these are the qualities that I most admire and value. Although he did not perform my massive spine surgery in 2010, I feel I made the right choice in selecting him to take over for Dr. Kang in providing me with subsequent care and counseling.
dr was excellent, caring,and professional. I highly recommend him
Dr. Donaldson always anwers my questions.
Everyone at this office seems to go out of there way to treat you with respect and listen to what you tell them
Some of the questions on this survey i feel i had to answer negatively, but it has nothing to do with the doctor i seen. It's more so that it was my first visit there. Other than that I was in and out, I really couldn't ask for any more convenience than that.
I think he is an amazing surgeon Always treats me with concern and respect I came to UMPC because of Dr Donaldson
I have been a patient of Dr. Donaldson since 2001 and find him to be the best doctor I have ever known. He is a superior surgeon and I have referred many people to him and I will continue to do so.
Dr. Donaldson and his assistant were very informative.
I had the best care from Dr. Donaldson. also his resident was helpful & knowledgeable. Dr. Donaldson is taking care of my problem now to see what we can do before surgery.
great visitgood personality of Dr Dexplains things well
Dr. Donaldson & the entire support staff are highly professional, knowledgeable and courteous. A good experience in a personal, difficult situation.
Dr Donaldson and Dr Johnson were both very professional and informational.
r Donaldson was very concern and caring when looking at mri, very pleasant , so nice to talk to I would highly recommend him , he even came out to waiting room to meet my son, very informative felt very comfortable with him I will be letting him do my surgery, such a nice doctor!
Dr Donaldson, was amazing and very informative. answered all my question and concerns.
Excellent care and communication
Just needs to take a little more time with the patient as for patients wait a very long time to get an appointment to speak with Dr. Donaldson and it seems as though there is not enough time with doctor to address all concerns. A feeling of sorta being rushed...
Very impressed and pleased (underscore) with my initial visit with Dr. Johnson and Dr. Donaldson. Had seen Orthopedic doctors from Allegheny Health Network and never got the turn around time for my 2nd scheduled appt it was always >30 days. Dr Donaldson's staff was able to schedule an MRI within 5 days - amazing!
I have always been treated well during my appointments.
Always interested in what I have to say. Offers assistance at any time .
I thought the care was exactly what I needed. I was in and out of the visit in time for class that I had planned on missing because of past experiences with other care providers.
The Doctor and staff we very helpful. Much better experience in Pittsburgh than in Altoona
With Dr Donaldson, always good
Very good and knowledgeable physician surgeon. Great staff with No 1 receptionist great personality.
The Doctor and staff where very informative about my condition, they supplied me with treatment plans to help with condition.
Tuesday's office visit with Dr. Donaldson was excellent. Besides being promptly admitted to his office, he met with me having been obviously briefed by the ER physician, the infectious disease physicians, the internal medicine and spinal surgeon residents on his team and with lab and urinalysis, and chest x-rays and CAT scan and EKG info obtained 2 days previously, and with records of previous spinal surgery 20 years ago, Dr Donaldson made a well informed and prudent recommendation for some corrective surgery. He explained it and answered my questions and gave me all the time I needed
Dr. Donaldson and his staff are fantastic. I am treated so kindly and my needs are meet so quickly that my experience is not like going to the doctors. I never feel pressured, my questions and concerns are always handled immediately with a professional approach and dignity.
very professional and knowledgeable Dr. I think he really is interested in helping me with my back issues.
Excellent care was given!!!
Very impressed with the efficiency of the appointment. Checked in, had x-rays taken, spoke to Dr. Donaldson with never more than 2 minutes wait between steps.
I am an RN with extensive OR experience and had an article pertaining to my problem that I wanted the doctor to look at and he wasn't interested at all which I thought was rather arrogant. It is very important to me because I believe I need a specific MRI that he said he wouldn't order( the reason I went here).
very good visit
Very good experience!
Dr. Donaldson is a wonderful care provider. Always concerned with my concerns. He is the most caring, professional and surgical doctor I have been most blessed to have as my care provider.
Extremely courteous reception staff and X-Ray Staff. Doctors were courteous, engaging and professional. Would recommend to anyone.
Dr. Donaldson is extremely skilled, professional and personable. I would highly recommend him.
he was very thorough , friendly, and explained my problem in an easy way to understand
Dr. Donaldson understands the bigger problem and he takes my health/orthopedic needs seriously.
Initial visit-good so far.
I got in quick, the doctor was very empathetic and explained things with language I understood.
Dr. Donaldson is always professional and very knowledgeable. My insurance no longer covers his services however I came in for a consultation because I trust his opinion.
I had a very good appointment with Dr.Donaldson ,the entire staff was very efficient and polite.
very professionel, answered all my questions
Trust him to do my surgery
wa seen by staff in very good time!
Dr. Donaldson is simply the best!
Dr. Donaldson is an excellent physician who has provided me with excellent medical care over the years.
Dr. Donaldson is the best doctor I have ever met. He is so knowledgeable and listens to everything I had to say. He explained everything in great detail that I could understand.
Dr. Donaldson is always very attentive to me as the patient. He listens and answers questions and offers advice and suggestions when asked. He is one of the best at UPMC.
Best Spine Doctor in Pittsburgh
didn't feel like I got any reason for my neck/upper back pain, had reg xrays taken at the office but only ordered PT, no follow up visit needed or asked if I wanted one. Still have same pain but don't know why
Dr.Donaldson is the best doctor ever. He's very kind, helpful with any issues that I haveDr. Donaldson is the very best doctor I've ever had. He's compassionate & knowledgeable about your issues. He wants to help in anyway possible.Dr
Very good at explaining what he thought was causing my left hip area pain, No follow-up was scheduled, so have to watch progress and create a follow-up appointment if I believe it to be necessary.
Whenever I have had an appointment with Dr. Donaldson I was treated with respect, concern and a caring attitude.
Dr. Donaldson is always informative and compassionate. I trust him and value his opinion for continued treatment.
Dr Donaldson to me is a great doctor and has always had my best interest in mind. He's extremely understanding, listens to my concerns, provides great direction. I would and have, recommend him and UPMC any time.
Thanks to Dr. Donalson I can now do alot more since the back surgery than I could 2 years ago.
Dr. Donaldson always explains everything we need to know. We had an issue with a back brace and Dr. D took care of it for us.
Dr. Donaldson's office gave me appointment within a day. H is a wonderful intelligent and caring doctor.
Dr. Donaldson is an amazing health care provider. I came in with specific concerns and he listened and was honest about his concerns regarding my medical history. I appreciate that he requested necessary follow up tests and then wants to check in with me to follow up.
Very well mannered - understanding-I could understand all of what he said
Dr. Donaldson operated on both my wife and I in the last 4 years. We both have and would highly recommend him to anyone with back problems.
I DROVE 2 HOURS TO SEE THIS DOCTOR. I WON'T KNOW ANYTHING MORE UNTIL TEST ARE IN.
Dr Donaldson gave me outstanding care several years ago when I fractured my spine ---- I trust him completely, and will always consult him concerning any spinal issues I may have .!!!!!
I like how attentive they are
Dr. Donaldson is a highly skilled surgeon. He is also kind and listens to patient concerns, makes thoughtful decisions, then conveys his opinions and options available to his patient. I feel I am in the very best hands with Dr. Donaldson, his nurse, Lauren and his staff.
my pain is very bad. i asked for something to relieve the pain to some degree and was given a script for 30 days only and told to go to another doctor for my pain. i think my doctor there is great and would recomend him to everyone; only wished he would have helped me with my pain control more than he did.
great care from the moment I walked through the door .
First visit to Dr. Donaldson, was very satisfied. Hopefully, I will get better and will not have to return. His assistant Dr. Johnson was very knowledgeable and explained everything to me.
After Dr. James Kang moved on Dr. Donaldson was chosen for my continuing care from a previous back injury and I have been very satisfied with both Dr. Kang and Dr. Donaldson and staff.
It was a long wait (almost an hour) but the doctor is worth it. The resident was friendly and helpful, and I trust the experience of the doctor.
Dr. Donaldson is a caring and very responsible doctor.
Total waste of time. Dr. talked to me for 2 minutes, didn't seem interested in helping me at all. Resident did all the talking, seemed condescending. I'm in terrible pain 24 hours a day, can't work and nobody wants to help me. MRI was done months ago and my back has gotten worse, no concern to exam me or do more tests.
Excellent visit. My problem was resolved adequately. Both the assistant and attending physician were attentive to my description of my problem and attentive to helping to resolve and provide relief.
Dr.Donaldson and his staff have always been friendly helpful and caring
My concerns were explored and answered in a very professional and respectful manner.
Good care over all...
Dr. Donaldson was extremely concerned about my health issue, and did everything he could to ensure my problem was taken care of asap.
excellent provider and support staff
real nice folks!
Good health care.
This was just a check to confirm what I had been doing as far as activity and supplements was appropriate medically. I left feeling more confident in my decisions.
When the doctors were running late they informed the patients of how late they were running.
I wish that all of my providers could be as excellent as Dr. Donaldson. He is a "master" provider in every sense of the word. His manner, knowledge, skill, communication skills combine to make him an excellent provider.
excellent care and courtesy
Dr.Donaldson is the most kind & caring doctor that I've ever had. His staff & residents are the same. I couldn't be more pleased with my care!
Dr. Donaldson has always explained things in terms that I can understand. He has done two surgeries on my back and I trust him completely. Dr. Donaldson is the only Doctor I will let operate on my back, he explained to me what he planed to do before each surgery and then told me and my family what he had found and what he had to do after he saw the damage to my spine. He is a truly gifted and careing Doctor and I would recommend him to anyone who has back problems.
I was very satisfied with my visit. it was thorough and professional.
I have been impressed with Dr.Donaldson's personal involvement with my cervical spine injury, the prep for surgery; & constant follow up. I have not felt rushed when asking about my concerns.
Dr. Donaldson is the best! He has really helped me feel better again through his unmatched expertise. He is an amazing surgeon and thoughtful healer.
A true gentleman
UPMC is the only care provider that I will go to. The hospital and its staff, from Dr. Jon Henwood, Dr. Fullerton, and Dr. Donaldson and there staff are the best in the business.
wonderful,doctors,staff no problem
While I did not see Dr. Donaldson within 15 minutes of my appointment time, I did see the fellow and Pitt student in reasonable time. Since Dr. Donaldson was behind in his schedule, the fellow came back to the room to let me know I was not forgotten and I would be the next patient. That was thoughtful!
Dr. Donaldson showed true concern for my problem more so than any of the other doctors I saw for my condition. He is a very good listener and came up with a plan to hopefully resolve my problem.
my doctor is help full to me
Dr. Donaldson is a great doctor who got me an appointment very quickly and helped me understand what my condition was and how I can treat it.
Professional, knowledgeable and friendly Physician and staff. Totally satisfied with this visit.
my health concerns/ needs still have not been resolved, mostly due to pain of unknown origin??? I realize that the doctor I am seeing is not the doctor who did my previous three back surgeries: he has left Pittsburgh and is no longer available, making things extremely difficult for both myself and the phyisician attempting to treat me, although. he did seem knowledgable and thorough.
i think dr. donaldson is one of the best.
Seemed a little rushed by the main MD, not the resident, to get me "in and out" since my condition did not appear to be critical even though my neck pain had been chronic for the past 3 months.
All of the personnel were very courteous and pleasant, but because it's am 1-1/2 hour drive for me to reach your office, the wait (another 1-1/2 hours) to see the doctor was rather annoying.
Gave a thorough explanation of the problem and what is necessary to correct it as well as the risks involved.
Normally have a good visit. this one felt a little rushed
Dr Donaldson is the best
I consider Dr. Donaldson to be an excellent doctor, who seems very capable and knowledgeable in his field of expertise. He also has a very comfortable and easy manner about him, and takes his time in making sure that your concerns are addressed! I would highly recommend him to anyone who needs a doctor in this field...I trust him!
dr Donaldson had always be great.
I very much enjoyed interacting with Dr. Donaldson about remnant conditions related to my neck surgery of 5 years ago.
I appreciate the service...
Dr.Donaldson is a superior dr! Would definitely recommend him to anyone. He will be the doctor for my back issues until he either retires or I die,whichever comes first!
I was very pleased with my care.
He is the Best doctor ever! They should all be like him! He is so caring & mild mannered.
Dr. Donaldson seemed very knowledgeable about my specific orthopedic situation.
it was the most pleasurable experience I've ever had! and I never felt like I was sitting for longer than 5 minutes
Dr Donaldson's time taken to show me the detail of the MRI images on the computer, moving to different areas of the spine to show me exactly what is occurring was very important and helpful to me. Being technical and a CAD designer, I completely understood the images and this greatly increased my confidence in Dr Donaldson.
excellent physician - I would highly recommend Dr. Donaldson. extremely professional, knowledgeable, compassionate and thorough.
Felt that Dr. Donnelson was giving me an excellent option to my back problems
Always very pleased. Appointments on time and always a pleasure to deal with everyone. Such a different experience at UPMC compared to my appointments at home. Would recommend to anyone. Just hope I don't lose this doctor and hospital in 2019, due to my insurance restrictions. Thank-you !!
Dr Donaldson and his staff are excellent. i work in the health care system and recomend him to lots of people.
as much as I dislike going to a doctor, Dr. Donaldson lll is not one of them. he is patient, considerate and understanding. always willing to listen to what I have to say. I would not go to any other doctor for my back issues because I believe in and trust Dr William Donaldson lll.
Taken back to room promptly but waited 40 minutes in room for resident then seen by MD
In all of our visits to UPMC facilities - staff is always helpful, caring and kind
Took time to show my friend what my 'back' x-rays revealed. I had asked him to do that... I was there to have my neck evaluated. Dr. Donaldson has performed two surgeries on my body... lumbar spine and cervical. I appreciated that he took the time to show my friend the condition of my back.
Felt I was in Good hands with care and concern for my injury. Trusted the team and their knowledge.
Excellent as always!
Prompt and courteous service by all. X-ray tech was great as well as Dr. Donaldson. There was no nurse on this date.
I was very pleased with Dr. Donaldson
i did not need assistance in controlling my pain or anything else from the nurse. I did not see a nurse; only an intern and Doctor D. I was there for a follow up appt. from back surgery 4 yrs. ago done by Dr. Donaldson. I had severe scoliososis which was corrected by Dr. Donaldson.
Appointment was for1:45 did not get called to the Dr. office till 3:00pm.
Positive in all comments and suggestions for future. I am happy with this team
everyone was just great
This was my first visit with Dr. Donaldson and I am so pleased with all that took place during my visit. I felt that Dr. Donaldson was extremely knowledgeable, very thorough and patient when responding to my questions and concerns, and I feel very comfortable knowing I am under his care.
he laid out a plan of action
Positive: explained my MRI, showing me where the issues were and explaining options to control pain
best possible visit
Dr. Donaldson was phenomenal. Explained findings in a very professional and caring manner. This was my first time visit to him and I left feeling very reassured, confident and hopeful in his findings. I would and will highly recommend him.
Very good Team
The visit seemed rushed. The doc did not sit down, which leaves me feeling as though he did not want to take the time to talk with me.
He is great
I believe that Dr. Donaldson is doing his very best to alleviate my low back pain.
Very pleased with the care and concern Dr Donaldson gave me
Staff seemed happy in there jobs.
Health care here is so much better compared to what I receive in Steubenville. Appointments always early or on time. Staff is excellent here as were those at Montefiore Hospital where I had my surgery.
Dr. Donaldson takes time to listen to the patient and answers any question in a polite and courteous manner. Dr. Donaldson is an outstanding doctor in every aspect.
I have love this dr who save my life forever, I will never forget what he did for me and my family. Dr Donaldson, you are wonderful. Thank you!!!
I have been completely satisfied with my care from Dr. Donaldson and his office staff. I would refer my family and friends.
Dr. Donaldson and his staff were very professional
Dr. Donaldson was a pleasure to deal with!!!!!
Very happy with Dr. Donaldson and UPMC
I love Dr.Donaldson and his team.
the doctor could have cared less, will not return
Front office staff was extremely attentive. Dr Donaldson did a fantastic job on my severe neck surgery. Very pleased with the results.
I feel Dr. Donaldson and staff were very professional and supplied my concerns with the health issue at hand. I would highly recommend his office for treatment if needed.
dr Donaldson is the ONLY surgeon I would consider invasive treatment of my neck back or arm. I trust him whole heartedly
very well taken care of
Care was adequately provided for the reason I was there.
Dr. Donaldson is an excellent provider. He took the time to listen to all of my health concerns and addressed my immediate need. He ordered tests to assess my situation and based on my symptoms took the time to talk to me about what I can do and we wait for the other diagnostic tests to be completed. As a patient who was highly emotional and nervous about a possible diagnosis he helped put me at ease, calm me down and proceed with a plan to make a final diagnosis once the additional tests are completed.
very professional, listened to my concerns, provided solid recomendations
Dr. Donaldson has excellent skills in evaluating the oroblem , and how to desk with it with caution. he provided me with alternative treatments to try. vs going straight to surgery.
would rate Dr Donaldson as an excellent provider & spent more than enough time with me
Dr. Donaldson manages to maintain a professional manner while giving warm, caring and attentive attention to my concerns. I didn't feel like a number.
Dr. Donaldson did my back surgery on 2001. I check in with him every 4-5 years to make sure everything is still as it should be or if I am experiencing discomfort. i am always grateful that I can get in to see him so quickly! it is usually within a week. It's like visiting an old friend.
Dr. Donaldson performed a major spinal surgery on me in 2006. I have been experiencing problems recently and he is the most trusted expert I could possibly see regarding my back. I sought his treatment twice in the last year to provide a second opinion and to discuss planned treatment options that I am facing from another provider. He was incredibly thorough and showed great concern for my health situation. He also gave me great confidence and reassurance that he would continue to monitor my case even though he is not the primary physician handling my current medical needs. I truly can't say enough how much I appreciate and respect Dr. Donaldson and value his professional opinion regarding my health and continued treatments. A-Plus Doctor! Best in the business!!!
The only negative is that the wait time is very long at this office. ON my first visit I waited 2 hours. This time I waited 1 hour.
Dr.Donaldson is excellent & very caring . He'll help as much as possible.
very happy with this provider.
This was my first visit to the office and I was very impressed with everyone in the office. I especially liked Dr. Donaldson and will definitely return.
Care provider has been wonderful every time I see him.
A nice guy that's easy and a pleasure to talk with.
was a stressful appointment getting bad news, but he handled it in a way I feel confident in scheduling the surgery.
This was my first visit with Dr. Donaldson. When I completed my visit, I was very satisfied "I FOUND THE RIGHT DOCTOR & STAFF" to threat my illness!!!!!
Dr. Donaldson is a phenomenal physician. He provides care tailored to each patient's particular issues and takes the time necessary to evaluate problems and create a plan of treatment.
Could not have asked for a better experience with Dr. Donaldson
Dr.Donaldson and his staff did a great job in helping me back to health! Thank You!
Dr Donaldson was amazing
I received the best care at dr. Donaldson office. they were very polite always smiling.
Dr. Donaldson was friendly, informative, helpful and easy to talk to. He answered all my questions and gave me all the info I needed.
very helpful, intelligent and easy to communicate with
very cooperative and good hearing and best ,honest advices
Dr. Wm. Donaldson is a very kind and considerate gentleman. I had many concerns and he explained my options in order for me to be informed about making the correct choices.
My meeting with my provider exceeded my expectations.
Dr Donaldson explained everything very well and we have a plan hopefully to solve the problem with my pain
Dr. Donaldson is a very good provider and would go back to him with any kind of back trouble.
I would highly recommend Dr. Donaldson
This was a great experience for me and the medical staff was excellent.
Everyone at your office, including the Doctor could not have been any nicer,. or concerned for my well being.
everyone from Dr. Donaldson office to the hospital where I got all the preliminary tests done were extremely helpful and kind.
I had 4 major back problems with my back Anyone of the problems would require surgery Dr Donaldson took on the problems and did he impossible after the extreeme surgery he performed I am 100% pain free with minimal amount of movement. UPMC is blessed to have this Doctor on staff
People were great and very helpful
very good experience
Dr. Donaldson is an excellent physician He is an expert in his field but shows great compassion and kindness
I was treated very well by Dr. Donaldson and his staff. My visit was handled promptly and thoroughly and I felt I was treated not only with respect and professionalism but in a friendly and attentive manners swell.
Dr. Donaldson is the best ever; he is a miracle maker.
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