Patient Representative

The patient representative provides intervention and advocacy for patients and families who have complaints or disputes with hospital or medical staff. The patient representative listens to concerns, while keeping the patient’s perspective in mind, registers complaints and works to resolve individual patient issues and facilitate access to care.

Tell Us What You Think About Your Care
Please share any comments and/or concerns you have about your child’s care or the hospital services provided at Children’s Hospital of Pittsburgh of UPMC by completing our online patient satisfaction form.

Our Patient Representative Staff


Manager, J. Joy Gero, MA, LPC    J. Joy Gero, MA, LPC

Patient Representatives

Patient Representative, Kristen M. Claus    Kristen M. Claus 
Patient Representative, Kelsey Frazzini    Kelsey Frazzini


  • Patient Representative

    Children's Hospital of Pittsburgh of UPMC
    4401 Penn Avenue
    Floor 6
    Pittsburgh, PA 15224