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Ranked #8 Nationally by U.S. News & World Report.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
DO, Kirksville College of Osteopathic Medicine Kirksville, MO DO, Kirksville College of Osteopathic Medicine Kirksville, MO
University of Iowa College of Medicine Iowa City, IA
UPMC HorizonUPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 96
I'm highly impressed with Dr. Hefner! The first question he asked was what was on our mind. I work for UPMC (psychiatry) and that just speaks to perfect service. He was patient and explained everything. He used trauma informed care as well as any mental health professional! Go Dr. Hefner! Thanks for your great care!
I was somewhat concerned about the length of time it took us to be called back to an exam room. Normally this practice is really good at starting appointments on time. At the time of our appointment, they seemed to be running behind. This is totally understandable to me, since it's the exception rather than the rule, however being stuck with three healthy kids in a waiting room full of sick kids was not ideal. I would like to see well visit patients brought back the exam room immediately and wait for the nurse there, rather than be stuck among a bunch of sneezing and coughing kids.
Dr. Hefner and his staff have always been easily accessible and quite helpful when he need to visit his office due to illness .
I highly recommend Dr.Hefner he is very knowledgeable, kind,caring and patient. In my opinion you cant find a better doctor than him!
Dr. Hefner is always very knowledgeable and understanding.
I'm new to practice but everyone has been very helpful and. I really like the doctor
I love Dr Hefner I think hes an excellent doctor
Dr. Hefner is one of a kind! He is an awesome doctor who listens to what the parent has to say and is very determined to help the child.
Dr. Hefner and his entire staff make appointments painless. Every doctor should go to this office and learn how to run their offices efficiently and effectively for the customer. I work in a field where I deal with doctors regularly and none of those doctors could compete with how Dr. Hefner and his staff run their office.
The best Doctor and staff ever. Wish they could be my personal Dr.
it was my 2 nd time there and everyone was great
My concerns are always answered thoroughly and completely by Dr Hefner.
excellent, all questions answered.
We always get in the day I call if it is an emergency. They are always very thorough and ask lots of questions about what is wrong with my son.
We are lucky to have such a knowledgeable doctor in our town.
I highly recommend CCP
Dr Hefner & his staff are always friendly & kind. He never makes us feel rushed.
Dr. Hefner is awesome!! years ago,at a general yearly physical, he detected my son had a lazy eye and referred us to a specialist who corrected it!! Dr. Hefner is awesome!!
LOVE! LOVE! LOVE THEM!!!!!
we love this office and the providers here. they are always courteous and listen to us parents when we have questions.
Very good. From the nurse to the doctors.
always on time, listened to my questions. Provides educational materials on vaccines
We recommend Dr. Hefner to everyone we meet who is new to the area and wants an excellent pediatrician for their child.
I have always had good experiences with Dr. Hefner! He has always been very helpful!
any time we had a concern about any of my children, dr Hefner always took the time to figure out what was the cause of my child's issue
Very pleased with the visit.
Dr. Hefner is a wonderful pediatrician and was quick to do research to make sure he understood health concerns regarding hereditary multiple osteochondromas.
Dr. Hefner has been our pediatrician for nine years and I would recommend his office to anyone.
I am always at ease when I visit this office - from routine checkups to those needed when my kids are sick. The staff here are nothing less than exceptional. Kind, caring, and knowledgeable. I'm always impressed with Dr. Hefner's attentive nature to make me feel like we are his only patients. When he walks into the waiting room, he gives us his undivided attention and care.
Dr Hefner is always caring and helpful
Dr Hefner is excellent at listening and educating his patients!
Dr. Hefner and his staff are amazing!
We are always taken care of and listened to in Dr. Hefner's office. His attentiveness is the reason that I have a diagnosis and care plan for my daughter. if I need help with any other offices or specialists Dr.Hefner and his office staff call them and gets things done for me. We love this office.
Dr Hefner has always made us feel like family! I truly believe he cares and takes time with us every single visit. I couldn't ask for a better doctor for my child!
both of my children have been seeing Dr Hefner for years, excellent doctor
Every member of the staff including Dr. Hefner are extremely helpful and attentive. I can't say enough good things about this office.
Dr. Hefner is a top-notch doctor. I appreciate how he takes the time to listen and offered for me to call him over the weekend if needed.
Dr. Hefner is an excellent pediatrician. I trust him and only him to provide health care for my child.
my children have both been patients of Dr. Hefner for 19 years. He's awesome & I greatly trust his medical opinion.
The last time we visited him, June 26, 2019, he didn't spend very much time in the room with us.
As always, Dr. Hefner and his staff are polite, helpful and attentive.
Dr Hefner and his staff are the absolute best! Professional and courteous, as well as, timely. They always make you feel like they truly care and want to help provide the best care possible for our children. Dr Hefner goes above and beyond in answering questions and making sure we understand the outcome of our appointments. Would definitely recommend him and his practice!!
First visit was a great experience everyone is nice and friendly. Dr. Hefner is great and highly recommended to us!
This was only our second experience with Dr. Hefner. in the past we have seen the PA in the office. after this visit I am considering switching doctors. He did not listen to the information I was giving him about my daughter's ears and was very condescending. He insisted on cleaning her ears through a method through which has had negative effects in the past. Today when she woke up, her ears hurt worse than when she went in. I tried to explain to him that the ENT said not to clean her ears out with water. His response was "the rest of they world uses water." The comment was given in a very smart, snippy, and disrespectful tone. And, I was right. The water is adding to the problem instead of taking it away. I seriously don't know if I will be back to that office.
Dr. Hefner and his staff have always provided the best possible health care for my children! they are wonderful!!
One of the best doctors around. Dr. Hefner is very knowledgeable. I have never left his office second guessing his decisions or prognosis of any of my children's illnesses.
dr Hefner and his staff are absolutely wonderful! I trust him completely with all 3 of my children. He really makes me feel like he truly cares about my children. I can't say enough good things about him.
visit was very brief. did not discuss childs weight or changes to occur with her diet.
The entire staff is incredible. I deal with doctors offices daily for my job and none of the office that I visit run as efficiently as Dr. Hefner's. I have said it to many people that doctors should visit his office and learn how to run their offices the same way. Patients would be much happier.
Dr. Hefner always does a great job! He spends the time and really listens to concerns. He addresses them thoroughly as well.
I always feel that they get us seen in the office in a timely manner and Dr Hefner spends quality time with us
We love Dr. Hefner. We have never had anything but good experiences with him.
Dr. Hefner is amazing, caring and kind, attentive and generous. We highly reccomend him.
Dr. Hefner opened door handled and was on laptop. Did not was his hands or put gloves on before he stick his finger in my newborns mouth.everyone was very kind though.
Dr. Hefner is a great provider. He is very knowledgeable and has a great bedside manner. I wouldn't take my children to any other doctor.
Dr Hefner is an excellent doctor. He understands my daughter's overall heath better than the specialists at Children's Hospital.
this dr. has been our son dr from the day he was born.
Dr. Hefner is a great provider and treats everyone with kindness and respect.
I have always had very good experiences with both of my children when seeing Dr Hefner.
We have had nothing but good experiences with Dr. Hefner. He is always willing to help even when it is just first time parents worries.
I like our care provider. However he is so busy that we can typically only get in for annual check-ups. We either have to see the Nurse Practitioner or go to the Urgent Care when needs arise that need immediate attention.
This office is extremely efficient. You never wait to seen. I have never had to wait for a Dr to see me for more than 5-10 mins. This is the only Dr office that this happens at.
Dr. Hefner is always kind and thorough. My children are always happy to see him, and the staff.
Dr. Hefner is amazing. Always willing to listen to our concerns, awesome handling my children and always right on with his diagnosis when sick. Kids love him.
very knowledgeable but usually can't get into to see him. he is over scheduled.
Without fail, the staff & Dr Hefner are attentive and caring & knowledgeable. We've been seeing him for 16 years, since our daughter was born!
As usuall, everybody in the office are very kind and professional.
I've always felt welcomed bringing my little one here. I feel like they are good listeners to any sort of problem we have had and we always get our time and attention of Dr. Hefner and staff. I feel comfortable bringing my daughter there knowing she will get any sort of care she may need!
dr Hefner and his staff are awesome
Wonderful pediatrician! Knowledgeable, caring and thorough. Available for consultation even after hours and always goes the extra mile to help his patients. He explains medical information in understandable terms and relates really well with his patients and parents.
Dr. Hefner is great! He always takes the time to listen and answer appropriately and helpfully.
Dr Hefner is always thorough.
Dr.Hefner is an Amazing, knowledgeable Doctor. I have nothing but great things to say about him and his staff. They are always compassionate, and helpful! I take all my children to this Dr he goes over and above, if I could give him more than 10 stars I would! I highly recommend Dr.Hefner he is the Best!!
Dr. Hefner is a fantastic provider and always available to care for our 3 kids. He is professional, extremely knowledgeable, and has been very helpful in caring for our youngest child with multiple disabilities with great positivity.
I really like Dr.Hefner. He always makes me feel very comfortable when it comes to my kids being sick.
I appreciated that Dr. Hefner listens carefully to what our concerns are.
always a great experience with our provider
Love Dr. Hefner's office and all his staff!
I always have a positive experience with this office and provider.
they are nice and relatable and always mention a minor family detail to make you feel welcomed. for example, do you still run track? little things like that matter to me. even if it's in there notes, it's a retail i like. b sorry about the no caps lock.
they are always attentive and listen to what I am saying about my child they care about the patients I highly recommend Dr. Hefner to other people. he is the only doctor I will see in Grove city for my son
He is straight and to the point. If I had a concern, he would take it seriously but as long as everything is peachy then he's in and out. No nonsense and I'm okay with that.
I believe Dr. Hefner is knowledgeable, however I am always afraid to ask questions and when I do, he makes me feel inferior and as if I am bothering him. He has too many patients, that he does not spend the necessary time with them as he should. His bedside manner really disappoints me.
Always professional and caring. Very open and honest and genuinely cares for my child's well being. Quick to answer any questions I may have either by phone or email.
I felt a bit brushed off this visit. I spoke of my concerns with the med student prior to seeing Dr Hefner and the one thing I was mainly concerned about wasn't addressed when the Dr came in to see us. Before I had a chance to bring it up he was standing and walking out of the office. I've always loved this office and will continue to come but I did feel slighted a bit this time around.
I trust dr. hefner but feel he is a little too quick with our visits.
Dr. Hefner is very personable, down to earth and extremely knowledgeable. He always has great suggestions for the children.
Dr. Hefner and his staff have been the care providers for all of my children for over 13 years. We are always able to see the doctor in a reasonable time. The staff (receptionists, billing staff, nurses, and nurse practitioners) are incredible. Dr. Hefner has continued to bless us with his knowledge and patience during treatment.
I felt a little rushes during our visit. we only come in about once a year and I don't feel like we got enough of the doctors time when we were there
Dr. Hefner is wonderful. He sees both of my children and they like him as well. They are not afraid to go to the doctor. He is very kind, knowledgeable, and understanding.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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