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Ranked #8 Nationally by U.S. News & World Report.
Nurse Practitioner, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BS, University of Cincinnati, College of Nursing Cincinnati, OH MSN, University of Pittsburgh Pittsburgh, PA MSN, University of Pittsburgh Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 75
Heidi is an exceptional and compassionate provider. She is the only reason that I continue to attend Bass-Wolfson because my children and I trust her and have a good professional relationship with her.
Heidi is always very caring with my kids. I feel like she really cares and listens to my concerns. At this visit she provided information about PT for my infants head. She clearly explained the importance of the referral. Our nurse was excellent as well. My daughter needed immunizations and the nurse was very gentle and caring. Overall, great experience.
Experience was so horrible I would say that provider has no business caring and assessing children. I took my daughter for worsening cold symptoms that included high fevers, worsening cough, worsening secretions...as an RN I also reported she had been having rhonchi and labored breathing. I was told after she listened for 5 seconds that her lungs were clear and it was just nasal congestion. No one took oxygen SATs, no recommended xray. Her symptoms worsened over the weekend bringing us to the ER where she was diagnosed with bilateral pneumonia and a UTI. I knew she had pneumonia on Friday. Heidi Clouse has incredibly poor listening skills, assessment skills and will never see any of my children again!!!!
it was pleasant and fast. which is just what I was looking for.
Heidi is wonderful.! always goes out of her way for myself and my boys. we love her!
Heidi listened to my concerns about my son's diarrhea, which correlated with the timing of his last rotavirus dose. I felt like we made a decision together for him to receive the 2nd dose of the vaccine.
We love Heidi! She is compassionate, positive, and patient!
Heidi listens carefully and attends to both my questions and my daughter's questions. She speaks directly to my teenaged daughter with respect and empathy. My teen-aged daughter feels very comfortable speaking with Heidi, which is very important for a girl that age. I would highly recommend her to other parents of teenagers - in fact, I have!
She listened to our concerns and talked to my child in a caring way. I am glad she referred us to a counselor instead of just starting my daughter on medications first.
always helpful and caring
Dr Heidi is great and always so amazing with both of my boys. she makes everyone feel comfortable and is very easy to talk to.
We had a great visit with Heidi and are happy with her care.
Every person on their staff is courteous, knowledgeable, listens, and has a friendly demeanor. The facilities are all clean and comfortable.
We love Ms. Heidi! She makes birds noises when looking in ears and it makes my kids smile and look forward to seeing her.
Heidi's compassion and professionalism in unparalleled. you feel her love and devotion to the children in her care.
We love Heidi! As new parents, she always makes us feel reassured.
Heidi is wonderful!!!
Heidi was extremely thorough during our visit. we seek her out as our preferred provider. she is very knowledgeable, kind and a valued partner with my children's health.
We love Heidi!!! Always have loved her!!
Heidi is excellent.
Whatever management is doing to educate the staff on courtesy and compassion should be shared with others! Every experience with this office has been nothing less than amazing. It makes me feel very confident in the care provided to my daughter.
we completely trust and respect Heidi Claus, and we feel blessed to have her as our daughter's physician.
Heidi is most professional and compassionate. She provides excellent care.
We love Heidi! She is so warm and compassionate.
best provider around!!!!
My children have been seeing Heidi for the last 15 years. she is always friendly, always thorough and always goes the extra mile when needed!
Always happy with Heidi Clouse. she's kind and compassionate. She takes excellent care of my kids.
Heidi is the most caring, compassionate person. she genuinely seems to care for each child she sees.
Heidi C. is an excellent health care provider. She is very relatable, I feel very comfortable asking questions and I am always very confident we are getting the proper guidance and information.
Heidi Clouse is always wonderful! She is attentive, caring, and very knowledgeable. She is an amazing person, and we are blessed to have her!
First time visitors with a non-feeding newborn. I was horribly anxious and emotional and Heidi was amazing. Left in a completely different state... she saved the day for an overwhelmed new family.
she was very professional.
we love Heidi, very thorough and kind!
excellent care for child and family
Heidi is very courteous and takes the time to really listen to us. We love Heidi!
Both of my children are patients at the Cranberry office and they both absolutely adore Heidi and prefer to see her over everybody else. I myself as a mother enjoy Heidi as their health care provider she goes above and beyond every time we are there.
Heidi is wonderful - very compassionate and great medical professional.
Heidi is always wonderful with our daughter. I feel very comfortable asking questions and I always leave an appointment with Heidi confidant that my daughter received excellent care. our last appointment with Heidi was a follow up after a local emergency room visit for a possible broken ankle, we were told by the ER doc there was no break. the next day our 3 year old was still complaining of pain, after Heidi reviewed the X-ray and examined our daughter she recommended that we immediately go to children's hospital for further testing, in her opinion our daughter had an infection and she was correct. Our daughter ended up having a serious bone infection and with Heidi's guidance and recommendations we were able to get treatment quickly. Heidi even called us at the hospital to follow up, we were blown away that she thought of us enough to call the hospital room. TOP NOTCH CARE!
Heidi Clouse is hands down one of the best doctors! she is thorough, caring and kind. I have known her for years and she is stellar in every way! I recommend her and the entire Bass Wolfson pediatrics to everyone!
I always have a good experience.
Heidi, CRNP is wonderful. She is an asset to the CCP Cranberry team and myself and my children feel most comfortable when we see her. She listens and takes her time, I never feel rushed and I always feel confident in her decision making.
love this provider
heidi is wonderful and we always make appointments with her
very nice and kind
I was incredibly impressed with Heidi Clouse. It was our first experience with her and I wouldn't hesitate to use her again.
Dr. Heidi was amazing. She answered all my questions and was very kind to myself and my child. I always have a wonderful experience.
We visited during walk-in hours for a mark on my daughters face that would not heal. Ms. Clouse took her time with us and explained exactly what she believed the mark to be in laymen terms. Our dog had died that same day so we were pretty emotionally drained. She wrote down all the information we needed to follow up with a dermatologist. This week I got a card in the mail with a personal note from Ms. Clouse regarding the loss of our beloved family dog. I was blown away. Ms. Clouse not only acknowledged and helped us with our medical concerns but also was concerned with our emotional well being. It was a simple gesture but meant so much. What kind and caring staff they have at Bass-Wolfson! I wouldn't consider taking my children anywhere else.
our visit was unexpected and we were not given news that was not desirable. I am so glad Heidi was seeing patients Saturday as I know she was very thorough and most patient and handled my daughters appointment with all the gentleness possible. I am grateful you were there on Saturday as I have formed a trust with you over the last almost 6 years
Heidi is an exceptional provider and always is 100 percent informative when seeing her. She is an amazing communicator.
we love everyone at Bass Wolfson! Heidi is wonderful and we enjoy seeing her when we come in.
Front desk was helpful. All paperwork was completed as needed. Visit was prompt.
This was our first visit since we just moved into the area from Western New York. We were very satisfied with the visit.
I absolutely love Heidi!
I was very pleased with my first experience at this practice. We recently moved from the Brentwood office and I loved our doctors. Heidi was very thorough and friendly. She clearly reviewed my daughter's medical history and answered all of my questions thoughtfully. I would love to see her again.
it was always excellent unfortunatly I have to move on, but the place was wonderful
Excellent as always! Thank You!!!
Heidi is very caring. She has been extremely helpful w all my needs and concerns
Everyone was very friendly and helpful. We were taken care of quickly.
she has always been an excellent provider for both my kids. she listens and knows them well. I always request to see Heidi
Heidi was super thorough. She made my daughter feel very comfortable talking about issues that could be embarrassing.
Heidi is a wonderful. She is very professional and personal. She spent adequate time with my son and I and answered any questions I had.
Heidi is excellent. My daughter feels so comfortable with her and I find her knowledge and care exceptional.
My kids and I love Heidi. She has a way that makes my kids feel important, valued and special.
Heidi I wonderful! I recommend her to everyone we know!
i thought Heidi was friendly and made me feel comfortable. I didn't really have any questions for her at the time, but realized I did once I left. it's easy for the parent to get caught up in vaccines or his/her crying toddler when at the office, so it could be helpful if providers prompted for specific questions like "do you have questions about transitioning to new foods?", "do you have any questions about safety for the summer?", etc. but overall I had a really great visit and thought the providers were easy to speak to.
I really like that Heidi Klaus talked to I I liked that Heidi Klaus talked to my son and asked him questions related to his health. I was pleased that she did not ask me questions that my son was quite capable of answering. My son was very comfortable with his visit and with the doctor.
My son loves Ms. Heidi. We now request her whenever possible. she always takes the time to talk with him about any subject he brings up that day. She makes an effort to make him feel important and always seems to remember him from visit to visit.
always satisfied with this practice and my provider
Heidi is always very informative and a great provider!
Heidi is a wonderful provider and I am always thankful when my kids see her! she knows and even remembers things specific to my children which gives me peace of mind that she is evaluating the whole picture and all disease processes.
It was a great experience. We had only a short wait during walk in hours and got treated efficiently.
really appreciate Heidi's attentiveness to my kids at visits when we see her. she is always easy to talk and her advice is always helpful
front desk staff very accommodating. Heidi always listens intently and provides satisfying options for managing problems.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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