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Doctor
Listens Carefully
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Provides Information
Explains in a Way You Understand
Pediatrics
MD, Pennsylvania State University College of Medicine Hershey, PA
University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC Children's Hospital of PittsburghUPMC Magee-Womens Hospital
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 128
Dr. Katie Cass is amazing. We will choose her every time and move schedules around to be seen by her.
Overall very good experience with this provider as she sees my son. I feel very at ease and highly regard her opinion for my child's health. I also like the office and the staff. They are always attentive to my child and me. I do not think asking me to address wait times and asking if my child has had xrays, testing and the rating of my child's health is pertinent to my visit or has any validation of this provider.
excellent, never rushed and very thorough
Dr. Cass is very thorough, and patient with our children.We couldn't ask for a more kind, intelligent physician.
amazing doctor. knowledge, caring, efficient, and helpful
This provider always listens to my child and I as to our concerns and addresses the concerns.
Dr. Cass is very helpful and knowledgeable
Dr. Cass is an excellent provider and my children feel very comfortable with her as their physician. They love her!
Dr. Cass always does an amazing job! She is very caring and supportive.
Dr Cass is amazing!!! She always listen and she really takes pride in her patients!!!
Dr. Cass takes her time and ensures that she answers all of our questions!
Dr. Cass is an excellent medical provider. She is attentive and communicates well with teens. Very positive experience.
We had a great first experience when we brought our son for his newborn appointment. The provider was so kind and warm and answered all of our questions. The visit was very informative.
excellent MD. we look forward to our visits with Dr Cass and always learn a lot.
Dr. Cass was amazing. She listened to our concerns and helped us schedule an additional appointment.
Dr. Cass is an absolutely AMAZING pediatrician! My son loves her so much, we moved across the city and still travel to the east end just for her!!
The staff is always good to me at GIL Pediatrics
we love Dr. Cass, she builds rapport with my boys, has such a great demeanor and always answers my questions and shows support/empathy.
great bedside manner, informative, really takes the time to know my family, approachable, excellent physician
Dr. Cass is absolutely amazing! We just love her. Excellent care. I look forward to well child checks because she is so wonderful and efficient and caring.
Extremely good with kids and developmentally appropriate explanations
The office is very friendly and makes it nice for a first time parent that they are excited to see you. Dr. Katie Cass is a phenomenal Doctor and I would recommend her to anyone looking for a great pediatrician.
Dr Kass is awesome. She is always very courteous when I share my thoughts about my child's health during the visit and is patient in listening. She also takes the time to explain things well so that I can understand.
Dr. Cass is great. She was very attentive and engaged in her interactions with my child. She asked her several questions that made her feel comfortable about her doctor's visit. I would definitely recommend Dr. Cass!
Dr. Cass is great.
Dr.Cass is a wonderful doctor and my child likes her very much!
Dr Cass is amazing!!!! she always listen and answer any questions we may have in a descriptive way!!! The receptionist Brittany is awesome!! every time we have checked in or checked out she always make us feel welcomed. The nurse Betsy is also awesome, she always call to check in on our child to make sure she is okay with her medication she is taking also to see if there is anything that we need from the doctor.
Dr.Kass was great! It was our first time at this location and the whole staff was friendly and helpful
Dr. Cass always listens and is very informative.
We love Dr. Cass! She always makes sure you answer any questions or concerns I may have.
Dr.Cass is an excellent care provider.
dr class has been kind, thorough and patient .
Dr Cass takes the time to listen and answers questions
very through, but kind and patient. great childrens doctor.
Dr. Cass is so caring and easy to talk to. she fully listens and understands our concerns and always gives us options. We couldn't ask for anyone better.
dr cass is a wonderful pediatrician, she is always welcoming and polite and we feel very comfortable around her.
My child was seen right away and given the proper medication for him to get better.
Dr Cass is absolutely wonderful with all three of my children (ages 4, 2.5, 10 months). She is patient and talks to them instead of just about them. She answers all questions thoroughly and calms any worries. We love her!
Dr. Cass is an incredible physician! After Dr. Glick's retirement, I was concerned that I would not find another provider who was as caring an knowledgeable. Dr. Cass has truly stepped into her role at GIL and filled Dr. Glick's shoes. My daughter loves her (an accomplishment for her to like anyone at 13 years old), and Dr. Cass does great job of explaining things to her in a way she can understand, and in a way that makes her feel heard. She is patient, funny, and laid-back, which only makes seeing her that much more comfortable for my daughter. Highly recommend Dr. Cass to everyone (and I have recommended her to MANY people I know).
Dr. Katie Cass is an excellent physician. My children trust her and like her. She is very in tune with me as a parent and I can always get a hold of her if needed.
Dr. Cass sees both my children since birth and she is an excellent pediatrician. She is thorough, skilled and kind. I would recommend her to anyone!
everyone was helpful, friendly, timely.
In the past, my son has seen doctors that did not have the compassion or knowledge that was needed to understand my child. Dr. Cass delivers the most effective care that he needs and deserves. She reviews your child medical records before entering the room and enters with a smile which helps your child receive the best care possible. Thank you, Dr. Cass.
Dr Cass provided excellent care and took her time answering all our questions
Dr. Cass is great and very helpful but could work on eye contact
Dr. Cass is the best!!!! We love her!
Dr Cass is excellent. she takes the time to address every concern and is very thorough.
Dr. Katie Cass is the best!
always very informative and pleasant
Everything is great but we waited a long time--a routine checkup took an hour and a half.
Dr.Cass is a wonderful doctor. I am very happy with the way she treats my child and I. Dr Cass is very nice, caring and very informative
Dr. Cass always does an amazing job! I'd recommend her to anyone who wants a caring and understanding Doctor. She goes above and beyond.
I absolutely love and trust Dr. Cass. She is a wonderful listener, cares about my child's entire well being (physical and emotional and even social), asks questions of her and of me. She knows my child well, didn't push things that we don't want and is very knowledgeable. We will always consider her first above everyone else when selecting a doctor.
she could not have been nicer, informative and patient
Dr. Cass is always wonderful. Thank you!!
Dr. Cass is always attentive and listening
my daughter really liked Dr. Cass we will definitely see her again.
Dr. Cass is the best. She's been with us since day 1 and we trust her through this journey.
Dr. Cass is wonderful! We are happy to use her for our childrens care.
Dr. Cass is always above and beyond in caring for my child. She asks questions to get to know her, we never feel like we're wasting her time with our questions. She's absolutely amazing.
Doctor seemed genuinely concerned with child's well being which I appreciated.
Dr. Cass has a wonderful bedside manner - great with parents and kids
My daughter seems very comfortable and happy with Dr. Cass. It is hard to get used to them being older so you aren't in most of the appointments, but as a mom I very much trust that Dr. Cass would contact me if she had any concerns. Also, I asked Dr. Cass to call me prior to the appointment, because I feel as though my daughter might be under reporting for certain things, and she did, which was awesome!
Katie is always very friendly and has a good connection with my daughter. I trust her and know we're in good hands when we go for doctor visits.
Dr. Cass is always so professional And friendly. She remembers details about my child and I'm glad she apart of my care team.
This provider was excellent. She was well prepared, handled the situation very thoroughly and with great knowledge and completely resolved the situation with the appropriate medications that made this situation resolve quickly. We were very impressed with the care provided.
Dr. Cass is great! We love her! She is very helpful and always answers any questions we have!
Dr. Cass is amazing. She is always patient, thorough and fully engaged with my daughter.
Dr.cass is the best she knows my child's medical history from top to bottom! With my child having had a lot of inpatient and outpatient care since she was born I am pleased to know that I don't have to go over her medical history every time we visit.
my girls love Dr Cass. She is great , and I appreciate her happy demenor and professional bed side manner
love Dr. Cass she is a great pediatrician and I trust her completely!!!
Dr. Cass is kind, respectful, and very knowledgeable. She is wonderful with my daughters.
love love love Dr. Cass. she is phenomenal!!!
The nurses in the office are all very friendly and knowledgeable.
Dr. Cass was very approachable and did not rush the visit at all. She took her time listening to me (even over a very loud one year old) and answered all my questions. She was very empathetic and supportive of me as a new parent. I would recommend her to anyone and I'm very happy with our decision to switch providers to see her.
Dr. Katie Cass is a wonderful doctor. She listens thoroughly and understands children's needs.
Dr. Katie Cass is a wonderful doctor. She is very knowledgeable and thorough.
Dr. Cass is amazing! I love how she listens and spends as much time as needed to ensure that when I leave with my child, that all of my questions are answered! I couldn't ask for a better doctor. we are so thankful for her.
Dr Cass is the best. She takes the time to listen and answer any questions we might have. She is also great with our daughter. Would highly recommend her!
Dr. Kass is fantastic, got our daughter to calm down and was able to easily examine her.
My sons appointment accidentally got canceled, but the staff went above and beyond apologizing AND fitting us in! We ddin't have to wait long, I never felt rushed and we got all the attention I could have asked for! Dr. Cass does an amazing job relating to the kids, talking to us about problems and solutions! And for her to fit us into her busy schedule was above and beyond!!!
Dr. Cass is wonderful! thank you
love my kids pcp!!!
Dr Cass is very friendly, very attentive and super sweet.
We love Dr. Cass and the whole staff at Gil CCP! They are all so kind and carign and really take the time for our questions! We couldn't imagine a better pediatrician's office- from the front desk staff, to the nurses and doctors- everyone is fantastic!
Dr. Cass is attentive and easy to talk to. She genuinely cares about her patients and empathizes with parents.
The facility was neat and good. It didn't take too much time to meet the doctor. We felt that the doctor and the staffs were caring.
top notch-always!
We love Dr. Cass; she's always professional, listens, has a great rapport with our son and has made the time to see us when we've ran late for appointments. We've recommended her to several friends with newborns.
every thing was wonderful
she is amazing and so is staff
Dr. Cass is consistantly excellent. She is very personable & always puts my daughter at ease.
our Ped is the best!
Dr. Cass has takes care of all 3 of my children. They love coming to see her and she is always thorough and kind.
Dr.cass is a wonderful doctor she takes out listens and explains and understands without judgement , I love her and so does my family
We love Dr. Cass! Great with our little man, professional, on time and willing to answer all questions! Love how she starts every appointment by asking "what questions can I answer for you today" Makes the appointment feel like any parent concerns are the most important, even though we rarely have any.
Dr. Cass is a great doctor and would recommend her to any patient!
Dr. Cass is very thorough and compassionate. She took time to make sure we felt comfortable and all our questions were answered. She is confident and knowledgeable which makes me feel very comfortable having her as my child's care provider.
Dr. Cass listened and took her time evaluating my daughter.
I love Dr. Cass and am happy to be able to see her and her colleagues for my children's care.
can't say enough great things about Dr Cass. she spends time getting to know my kids and talks directly to them. Dr Indorato left big shoes to fill. Dr Cass had done it very well
Katie Cass is the BEST.
good
Very good.
Everything was great!
we loved Dr. Cass & will recommend her.
Dr. Cass has been the best pediatrician for us. As a first time parent, she takes the timeto listen to my concerns and answers any questions I have. Her positive attitude and friendly demeanor make our visits a pleasant experience.
Dr Cass is the gold standard for pediatricians.
extremely friendly, takes her time, anwers all questions and concerns thoroughly
Dr. Katie Cass is the best really down to earth & shows genuine concern about her patients
Dr. Cass is an incredible physician. We feel so lucky to have found her! She is smart and kind & very calming! We recommend her to all of our pregnant friends.
Dr. Cass is awesome! Always respectful and courteous! We love her!
Dr. Cass is great! She is very helpful! The office staff is always friendly and helpful as well!
I love Dr. Cass. She is punctual, friendly, knowledgeable. I love this office.
Dr.Cass is an amazing doctor. She is very good with the children and cares about them. We love taking our children to see her!
all have been positive
Dr Cass has been a fantastic addition to GIL. She is familiar with my children's medical care even though she isn't the primary pediatrician. She is extremely professional and knowlegdeable.
She was very thorough and quick.
dr was running at least 30 minutes late, frustrating when your child isn't known for being patient
I am a bit upset that we had our child there not even 3 weeks prior and was told it was just "viral and he had to wait it out" "give him Tylenol and run a humidifier". We did all that was suggested and my son ended up with pneumonia and an ear infection. He had "clear fluid" in his ear the first time we took him which wax yes I can see but clear fluid indicates to me that is on the way to being an ear infection. I should not have had to ride anything out to have my son end up with pneumonia. This is a dangerous sickness and lots of people die each year from this. While I was told lots of kids this year have it for some reason like it was no big deal, I feel it may be because medications aren't being given to children when they actually need it and being told they need to ride it out. I am a first time mother and have never in my life had pneumonia and when I am told you are familiar with it, that's fine and all but I am not other than hearing how many people die per year of this.
doctor was great!!! I will certainly be back to see her again.
Dr. Cass is wonderful always puts me at ease when it comes to concerns about my child especially being a first time mom.
Dr. Cass is wonderful and I'm thankful to have such a great Dr in charge of my children.
Dr. Cass and the nurse were sensitive, patient and caring with my son and his apprehensions about being examined and receiving routine vaccinations.
she is a wonderful doctor
Dr. Cass is fabulous! She is warm and attentive and very sweet with my three year old. We love coming to visit her!
Dr. Cass could not have been nicer or more helpful. She is very nice and easy to talk to. She made my daughter feel very comfortable. She answered all of my questions and made sure that I understood all the information regarding the prescriptions she was ordering. I could not be happier with the care she provided.
I absolutely loved everyone at this office. We had the worst day ever to be a new patient in the office - it was a flu shot day. It took a while to get in the door but they were ready to take us back as soon as I got to the front desk. Everyone was so apologetic for the craziness. I felt very taken care of and look forward to returning on a day when it isn't so crazy. I also wanted to comment how everyone knew the families and called people by name from the waiting room without looking at information (staff, nurses) upon their arrival even before signing in. I got a family-friendly atmosphere and I hope we are continually satisfied with our experiences here.
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