COVID-19: The Latest Information from UPMC
Children's Hospital is part of the UPMC family.
Be safe anytime, anywhere.
To find a pediatrician or pediatric specialist, please call 412-692-7337 or search our directory.
A resource for our network of referring physicians.
For more information about research, please call our main office at 412-692-6438.
Ranked #8 Nationally by U.S. News & World Report.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, State University of New York Upstate Medical University Syracuse, NY
Weill Cornell Medical College New York, NY
University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC Magee-Womens HospitalUPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 62
The physician answered all of our questions and did not seem hurried. She broke things down into an easy to understand language.
Dr. Critelli was wonderful- very personable and caring...My son said she talked to him so nicely he felt she was a teenager (a good thing). He felt listened to and I did as well - a rarity sometimes for us with whom have a lot of extremely rare health issues.
She really took the time to listen to EVERY single thing I had to say which was a lot! She was so wonderful and made me feel at ease! It was easy to tell she knew her field and loved her job!
I was very impressed with Dr Critelli. my son's situation is complicated and I have had other providers minimize it "because he's growing." Dr Critelli spent the time we needed to discuss our concerns, validate what we're doing already, and make proactive suggestions for the future. I was very impressed with her ability to communicate clearly and involve us in the decision making process.
Dr. Critelli is always prepared, informed, and gives thoughtful and thorough explanations to any questions or concerns. She relates well to my child and provides timely and carefully thought out care plans. Highly recommend!
Dr. Critelli is an excellent doctor. My son was admitted twice within a month for cyclic vomiting. I was very thankful that she was his attending physician. It made me feel very comfortable that she worked with the G.I. team at the hospital and that all the doctors were on the same page with his treatment plan. She took the time to listen to my concerns and questions and never made me feel rushed. She explained everything thoroughly and did it in a very friendly and professional manner. I would highly recommend her to anyone seeking a child's G.I. physician.
Dr. Critelli took the time to listen to my daughters concerns. she was patient, kind, informative and helpful.
Dr. Critelli was knowledgeable and showed great care in working with Sydney. I would not hesitate to recommend her to family and friends.
Dr. Critelli was amazing. She was beyond compassionate, understanding, and willing to take her time. She treated my child with respect and care. She was gentle and soft-spoken with my 3-year-old daughter. She listened to all of my concerns, made a detailed list of possible diagnoses, and worked on a plan with me instead of just talking at me like some doctors do.
we loved the energy and love the dr brought to the room on the ride home my son commented on how nice she was and he doesn't give much opinion about things she explained everything in detail we loved her she was worth our 2 hr drive
Very pleased to have been offered a Saturday appointment. Please continue to offer this service. Dr. Critelli spent a great deal of time learning about the medical issues. I was very pleased with this experience.
Dr is phenomenal. very thorough, took time to explain everything.
I am very grateful for the time the dr. took in explaining everything. I was not rushed in any way with her.
Dr Critella is awsome She treats me like I am her most favored patient, shares her diagnosis and recommendations with me and makes me feel like i can keep on keeping on.
Dr. Critelli has an excellent bedside manner. she was very up to date on my son's health journey and I felt like she laid out a good plan with multiple options for the future. I was very thankful for her time and it was a very productive visit. highly recommend.
This was the first visit and I was very pleased the doctor listened and ordered all tests at once to help my child as quickly as possible
absolutely loved this dr. she was very thorough in explaining everything to me and made sure she listened to all of my concerns and addressed them all. she was extremely helpful and very polite and kind.
most thorough doctor I have come across in the pediatric setting!
Dr. Critelli is amazing with her patients. she really listens and explains in detail. she genuinely cares for her patients.
The doctor was very knowledgeable but when she talks she needs to slow down a little.
She was one of the best doctors we have seen- and we have seen many.
My GI doctor is awesome! She always takes the time to answer my questions and or concerns I have. She doesnt hurry up with me and I appreciate that. She implements a plan of action to help me conquer my stomach issues. A+ dr.
They were quick to get us in for the situation. We explained the issue, she listened, requested x-ray, and had the possible next steps if the x-ray confirmed the situation. Fortunately the x-ray was negative so we were able to go.
I loved her.
Dr.Cirtelle is a wonderful person and you can tell she loves what she does. She knows her job very well and listens to all of your concerns. She is always helpful and very knowledgeable.
My child has been following with Dr Critelli since her residency. She always remembers us and knows my child's history at every visit. She always spends adequate time with us and answers any questions we have!
Dr. Critelli is such an amazing doctor. She is very down to earth and explains everything with great detail. My child's pediatrician even told me he would recommend her to other patient's just from reading her office note. She was extremely thorough and my son loved her.
Dr. Critelli is a caring and respectful doctor. She listened to all my concerns, and took them seriously. You can tell she cares about the health and well being of her patients. She is truly a wonderful doctor, and we are lucky to have her as part of our child's health care team.
awesome provider!!! everyone in the office was amazing also!
Dr. Critelli has always approached my care for a chronic issue with sincere remembrance and is always knowledgeable
Dr Critelli and staff are lovely. Thank you for the high standard of care
Dr Critelli was great! I felt like I had her full attention and all the time in the world even though we moved through things quickly. She was patient with me as I repeated some things to fully understand and remember what she was explaining.
The Doctor was extremely knowlegable and friendly. I felt my son was cared for very well.
Dr. Critelli and staff were very polite and pleasant
Dr. Critelli was so very helpful and attentive to what my concerns were for my child. She listened to my concerns and ordered testing to try and get to the bottom of what was going on. She called me personally to go over his testing and has sent me messages in regard to his tests. She is a great doctor!
Everyone was so kind n thoughtful. Everything was explained in detail from the receptionist to the Dr! :)
This was our first visit with Dr. Critelli for a gastrointestinal issue my daughter has been having for 6+ months. Dr. Critelli was very personable and easy to talk to. We were very happy with our visit and the measures she is taking to get to the bottom of the problem.
We were very satisfied with our provider and the information she provided.
I believe the provider did a very good job, and I believe she listened and took my thoughts and concerns into account.
Dr. Critelli is always prepared, pleasant, informative and receptive to questions. Highly recommend!
Dr. Critelli is exceptional!!! She listened and responded to all of our concerns but also directed questions to my son. She really listened to him and treated him with respect despite him only being 6 years old.
Kristen is amazing. She is so helpful and always listens to our concerns and addresses them. I always leave my appointment feeling like we have a clear plan.
This appointment was the best medical appointment I've ever experienced. The Dr. was extremely knowledgeable, kind, considerate, helpful and thorough. I would definitely recommend her in the future.
Excellent doctor- Dr. Critelli os very caring, kind, compassionate and knowledgable. She patiently answers all our questions and always asks my child if she wants to try something or has any questions.
very satisfied with the Doctor. she includes my son in the conversation. makes him very comfortable. give me options to help develop a plan together. very impressed
excellent provider. took time and answered all questions. explained all options thoroughly. one of the best pediatricians I have seen.
I was thankful for my son's Dr she really listened and explained a great action plan to correct what was going on I was very pleased
I would recommend Dr. Critelli to anyone. Dr. Critelli is one of the only providers who listened to my son and I about his illness from last summer. She listened and respected us. My son's pediatrician basically thought his symptoms were "not true". I am so glad we ended up with Dr. Critelli!
We had a great experience with Dr. Critelli. She is both very knowledgeable and personable.
Dr. Critelli is always approachable, always knowledgeable of my daughters health, medical history, and always thorough in her discussion and explanations. She's a fantastic provider!
we arrived in time for an 8:30 appointment, however, our appointment was at 8:00. The office was fantastic about my screw up and the physician was able to happily fit us in between other appointments. Our experience could not have been better. thank you!
Kristen is amazing. She is very thorough and she always makes me felt heard. I leave the appointment with a clear understanding of our next steps. It is a joy to have such a wonderful doctor.
Dr.Kirtelle is wonderful with kids. She know their history and takes the time to explain everything to you.
WE HAD SUCH A POSITIVE EXPERIENCE. SHE WAS PATIENT AND KIND AND ANSWERED ALL OF OUR QUESTIONS.
Truly remarkable doctor. Simply the best.
Dr. Critelli was incredibly kind. She listened to us, and took our concerns seriously. She worked with us to develop a plan for our baby's care that everyone was comfortable with.
I was very happy with the time the doctor took to listen and explain everything. she seemed to care and want to help. she explained things on a level a non medical professional could understand.
Dr. Critelli took a lot of time with my son and answered all of our questions. He is very fortunate to have her for his provider.
She is a God-send! . I love her uplifting personality; how comfortable she makes everyone during every visit; her in-depth knowledge and how she explains it to others; and I sincerely appreciate her caring about my son and easing all our fears through this process! I hope our journey continues with her to the end!
Dr Critelli is very knowledgeaable and goes above and beyond with my son's problems.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
With myCHP, you can request appointments, review test results, and more.
For questions about a hospital bill call:
To pay your bill online, please visit UPMC's online bill payment system.
Interested in giving to Children's Hospital? Support the hospital by making a donation online, joining our Heroes in Healing monthly donor program, or visiting our site to learn about the other ways you can give back.