COVID-19: The Latest Information from UPMC
Children's Hospital is part of the UPMC family.
Be safe anytime, anywhere.
To find a pediatrician or pediatric specialist, please call 412-692-7337 or search our directory.
A resource for our network of referring physicians.
For more information about research, please call our main office at 412-692-6438.
Ranked #8 Nationally by U.S. News & World Report.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, Jefferson Medical College Philadelphia, PA
University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 129
Everyone involved was extremely helpful. My son was struggling to breath, and they made sure he was seen immediately. They helped relieve this worried momma's concerns.
We love Dr. Hanley! She always reassures me as a mom and makes our family feel like we more than "just another patient"
Dr Hanley is the best hands down!
Dr Hanley is ALWAYS thorough in her examination of my kids. she is thoughtful and helpful. I never feel rushed with our visits. she is the best of the best
always a good experience!
LOVE, LOVE, LOVE Dr. Hanley!!! She makes both my daughter and me feel at ease. We appreciate her warm and welcoming demeanor. Even when my daughter is ill, Dr. Hanley helps her cope with humor, smiles, and puppets. Thank you for letting my daughter play with the stethoscope and other tools. She wants to be a "baby doctor". I appreciate the role model.
We absolutely love our Dr Hanley!
We love Dr. Hanley!
Dr. Hanley is the best. Really like her.
We absolutely love Dr. Hanely! we are so thankful and blessed to have her as our sons doctor!
We did the walk in clinic in the morning so we did not have an appointment. We did used the finger sign in as a check in as directed by the front desk staff. My daughter was having chest pain. We only sat in waiting room for less than 10 minutes. We did sit in the exam room for almost an hour before we seen a doctor. Once the doctor was in there, she was great. She talked to my daughter, looked at her records, and we came up with a plan which worked!
We love Dr. Hanley! She is always very personable and easy to communicate with!
Dr. Hanley is wonderful - I always ask for her if Dr. Jackson is booked up.
pcp very intuitive and adapts to find a way to help child feel less anxious. listens to adult and especially considers childs conversation as well .. follow up a priority with her. she cares
Dr. Hanley, is very good at what she does. I'm very pleased with her being my grandson physician.
DR Hanley is very attentive. My child is very comfortable with her as well as CCP Norwin. I would highly recommend this office.
Dr. Hanley is phenomenal. I will not allow my children to see any other doctor. Dr. Hanley makes not only the parents comfortable that my children love to go see her. it's a relief to know I don't have to fight to get my children there because they're scared.
Dr. Hanley was very nice and interacted with my newborn in a friendly manner.
From the time we checked in, to the time we checked out all the staff interaction was nothing shy of the best! One thing I always enjoyed about this practice is they have rotated providers from the beginning making my child and myself feel comfortable with whom ever the provider is at the appointment! It was nice for Dr. Z to stop and say hello too. All your practices should use the high standards this practice operates by. Thanks to all the staff and providers for being exceptional at their jobs.
Dr. Ganley is always caring and is very thorough
first appointment with dr. Kristen. just moved to area. excellent visit. very happy. will always request dr. Kristen.
Dr. Hanley is awesome! She has seen my daughter since she was a baby and now sees my youngest also. She is always so ready to listen to my concerns and answer them the best she can. She always asks about my daughters activities and how she is doing. We wouldn't go anywhere else. We love all the dr's in the practice!
Dr Hanley has been excellent! somehow remembers things that no idea how she does with the amount of patients she sees! very caring and knowledgeable!
absolutely love Dr. Hanley
all great- Dr. Hanley is awesome
We LOVE Dr. Hanley!!! We love all of the doctors but we see Dr. Hanley primarily.
we made the switch to CCP Norwin a year ago after having a very unfavorable experience with an independent pediatrician group. We cannot sing Dr. Hanley's praises enough. Even at a young age, our child trusts her. She is kind, compassionate and thorough. As parents, we have the upmost trust in her guidance. Our experience is one new mothers hope to find with their pediatrician. We feel so lucky to find Dr. Hanley.
Dr. Hanley was amazing! she entertained both of my small kids while also listening to my concerns and doing her routine checks. She validated my concerns and told me about potential tests that I could ask for if the issues persisted. She was intelligent, efficient, and extremely friendly. it's obvious that she's passionate about keeping kids healthy. Thank You, Dr. Hanley!
Dr Hanley and the staff are lovely
our kids love Dr Handley and so do we. she remembers specific information about our children and makes every visit feel personal
I love Dr. Hanley. she spent so much time with us and listened to me. She also helped occupy my younger child I had with me.
Dr Hanley is a trusted physician. She has an excellent rapport with my daughter.
Dr. Hanley is always great. A wonderful pediatrician.
We love Dr. Hanley! We feel so comfortable around her and love how she is able to give two different perspectives to any questions we have!
I love all the doctors and staff at cap Jordondr Hanley is amazing
excellent care and service by all staff in the office.
everyone was kind and courteous and treated our baby with respect
Our first visit was a great experience in your office. we felt welcome and comfortable! Dr Hanley is amazing.
Dr. Hanley is very thorough and explains any concerns. She ordered some heart tests for my son after hearing a heart murmur and wants to make sure he is healthy and there are no other issues. I'm glad she is being proactive with him.
We always love Dr. Hanley! She's always wonderful!
I absolutely love Dr. Hanley. She always listens and explains very well. She truly cares and likes her job!
My child is always seen promptly, and I always get a call back within a few hours if I call the office. Everyone has been very nice and helpful and my kids (our 6 year old is also a patient) enjoy the office setup and aren't nervous to go.
dr Hanley is always very helpful and spends time being thorough with all of my kids And addresses all of my concerns.
We love Dr. Hanley. She's the best. I just wish we didn't have to wait as long.
Dr. Hanley is the BEST!!!!
Dr. Hanley is amazing! She is the absolute best pediatrician my children have ever had.
Dr. Hanley is absolutely amazing. She not only speaks to me but to my child and makes him feel at ease.
excellent visit helped child feel calm addressed concerns
Dr Hanley is the best!! I love her!
Dr Hanley was friendly, knowledgeable, and professional. She answered all questions thoroughly and spent the time with us that we needed. I felt comfortable in knowing I now understood what was happening with my son medically.
Dr. Hanley is very kind and makes it an enjoyable experience ( as enjoyable as a Dr. visit could possibly be)
Dr. Hanley is wonderful! I trust her completely and appreciate how she takes the time to talk to my children.
Dr. Hanley is always very patient, respectful and helpful to us! She cares about our son and any concerns or questions we may have to ask!
We love Dr. Hanley
Dr. Hanley is great! I feel she is a good fit for our family. I always feel at ease, understood, and like I'm chatting with a friend! She's great with my kids!
Dr. Hanley is always very through and super kind when attending to both of my. daughters. CCP Norwin is always recommended to all new families that need a pediatrician, that I run into!
Dr. Hanley is an amazing doctor. She is caring and engaging with my daughter and puts her at ease. She is relatable and patient with both of us.
always responds to the needs of all 3 children! Very pleased with dr. Hanley and the staff everytime I call and visit.
Dr. Hanley always puts us at ease. She has an excellent bedside manner and always treats us with respect.
Dr. Hanley is kind, caring, and attentive to my daughter. We are always satisfied with the care that we receive from her and the office staff. If Dr. Hanley runs behind, it is because she spends quality time with her patients. I never mind that!
Always a great experience with Dr. Hanley and CCP Norwin.
Dr. Hanley has been our daughters' PCP for almost 10 years. We have always been extremely satisfied with Dr. Hanley's expertise, care, concern, and interaction with our daughters and my wife and I.
Dr. Henley is wonderful as she looks at the child when she talks, engages his interest in learning about his own health and has a bed side manner that teaches and not preaches wellness
this was our newborns first pediatrician visit. I called Monday morning to schedule and they got me in that afternoon. I have no complaints- everyone was friendly.
we are extremely satisfied with Dr Hanley and this entire office. they are alway so friendly and responsive when needed. I have recommended them to anyone I talk with about pediatricians.
Dr Hanley is a wonderful provider. She takes the time with our little man and listens to every question and concern (as off the wall as they can sometimes be) and answers carefully and with a great amount of compassion. You can tell Dr. Hanley truly cares about the health and well being of her patients and their families. It's refreshing to visit a Dr who can relate to everyday "mom" whoas while giving you the best, most down to earth advice. We appreciate Dr Hanley's expertise and the level of care she provides every time we visit. She is truly one of a kind!
The visit was smooth and beneficial.
it was good service
Absolutley love Dr Hanley, so fortunate to have her as our doctor!!
she is so kind and sweet to our children. everyone in this office is a pleasure to be around.
Dr. Hanley is always caring and personal.
We adore Dr. Hanley. She's fantastic with our daughter and is so personable. We enjoy our visits with her.
We love Dr. Hanley and would recommend her as a provider to anyone. She is a wonderful doctor, who makes you feel comfortable and respected. We have the highest respect for her opinion and will continue to see her for all of our son's medical needs.
love Dr. Hanley
love Dr Hanley!
Dr. Hanley is an amazing pediatrician and I highly recommend her to any parent who has a child in the area. 10!
very caring and helpful
I bring all 3 of my boys to see Kristen. We have never had any bad experiences, always wonderful.
Dr. Hanley is fantastic! We always like to see her!
Dr. Hanley is great with my son. easy going, respectful and a great listener. addresses any concerns or questions
Very good physical exam & made my son feel comfortable. Also s good listener to what I had to ask/say
dr Hanley is always very attentive to my child's needs as well as my own. she answers all questions and I never feel rushed. very thorough
I couldn't ask for a kinder more thorough & caring medical provider for my son.
The doctor was fabulous! my daughter was upset because she thought she was going to get a shot. the doctor took her time to make sure she was calm before she even began examining her.
fantastic provider!!! both of our children see Dr. Hanley and I wouldn't go anywhere else- she takes the time to listen to our concerns and provides helpful, realistic solutions and information. we always leave CCP feeling hopeful and/or reassured that our children are receiving the best possible care.
I have never had a problem with Dr. Hanley or Dr. Jackson! They are both EXCELLENT doctors and I have full trust in both of them to care for both of my daughters! There are times though when I have called the office with questions and have been met with a bit of an attitude. Some of the staff is not as kind as others. Unfortunately, I don't remember the names of those people but I will make a note if it happens again. For the most part the staff at CCP Norwin have been very kind and responsive when I've called and I'm very happy with CCP Norwin.
Love Dr. Hanley!!!
We absolutely love Dr Hanley! I go to her for both if my children and recommend her ti e everyone!
Dr. Hanley has been our doctor for many years and I feel she has a personal connection to our kids. She knows them from our many visits to the office and treats them kindly and respectfully. She listens to what they have to say and treats them like they are important. They are very comfortable with her.
we loved her!
We loved interacting with this physician! She was so great with my son, offered us great advice, and calmed a first time mom's fears. We are so happy we switched to be a part of CCP Norwin!
The best pediatricians a parent could ask for!!!
Dr. Hanley is very nice and she takes into consideration that I'm a first time mom and answers all my questions :) thank you!
Dr. Hanley is the best Doctor a family could ask for. She gets to know the entire family very well and truly listens.
Dr. Hanley has been a phenomenal pediatrician for my daughter. She is always playing with her or interacting with her and I trust her very much with the care of my daughter. She always takes into full consideration the concerns I have as a mom.
Always a pleasant experience with Dr. Hanley!
Love Dr. Handley she is very kind and is always helpful.
Dr Hanley is the best!!! meow!
Kristen Hanley is one of the best doctors my children have ever been to. she is so kind and respectful and my children love her. she's an amazing doctor!
all my kids like her and are corporatetive when seeing her
We always have excellent experiences with Dr. Hanley and CCP Norwin
Dr. Hanley is the best!!
My family loves Dr. Hanley!
Dr Hanley is always so personable and kind. she provides excellent care, and seems to remember each of her patients. She was very apologetic about running behind, and explained that a few earlier newborns were a bit late - totally understandable! Those first few weeks are always a scramble. she did not make us feel rushed however, and took the time to talk to us.
Dr. Hanley took the time to address my concerns and did not rush me. She listened to what I had to say and offered options to help my son.
We love Dr Hanley and she always does a great job with my kids.
I was recommended this pediatrician and I'm happy I was!
We just love Dr. Hanley! She treats parents and patients with respect and shows compassion for her job.
great first visit. looking forward to seeing Dr Hanley for future visits.
Dr. Hanley is by far the best physician for my child. I always recommend her to friends and family. She is personable and attentive.
listens and knows my child well
Always happy with Dr. Hanley
Always a great experience! I refer everyone to Dr Hanley-:)
Excellent care by Dr. Kristen Hanley
All of my kids love Dr. Hanley and actually look forward to going to the doctor!
Dr. Hanley always talks directly to my daughter and asks her how she is doing. She is kind and never rushes through appointments. She always takes time to answer any questions. Never a bad experience with Dr. Hanley! The office staff are also great!
Love Dr. Hanley!! She's great
love Dr Hanley! She is so polite and professional. All three of my kids see her. she's our favorite doctor.
All the doctor and PAs are amazing. I love betsy! Dr. Hanley is wonderful with my kids. The medical assistant and nurses are also great.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
With myCHP, you can request appointments, review test results, and more.
For questions about a hospital bill call:
To pay your bill online, please visit UPMC's online bill payment system.
Interested in giving to Children's Hospital? Support the hospital by making a donation online, joining our Heroes in Healing monthly donor program, or visiting our site to learn about the other ways you can give back.