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Ranked #8 Nationally by U.S. News & World Report.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
DO, University of New England College of Osteopathic M Biddeford, ME
UPMC Mercy Hospital Pittsburgh, PA
UPMC Magee-Womens HospitalUPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 86
Paula Naples is an outstanding physician. We usually request her - she is very thorough and caring.
we love Dr. Naples! She is so good with our daughter and is so friendly!
I like attention and care that doctor provided. She is pretty prompt and appreciate her calling me even after 7 to update tests performed. Thank you so much to her.
Dr. Naples is always very thorough and takes her time with our family to provide the best care for my son and daughter. We've been going to her for about 6 years now, and she's been wonderful.
I liked the provider. She was great with my son and kind in her responses.
Dr Naples always takes great care of us and always listens and is very helpful!
great experience overall . I think we are going to continue to request her more regularly.
Thank you Dr. Naples!
Dr. Naples is amazing. with the exception of Dr. John, she may be my favorite. Both wonderful doctors. as are all the doctorswe have seen there
We love Dr. Naples! She was extremely patient and never made us feel rushed.
She did spend a lot of time with us. Both of my daughters had appointments. The only negative thing I have to say is that my eldest daughter and I didn't like the fact she kept looking at her watch every couple minutes as if she had to go, or that we were taking too long with the problem. This was my first time bringing my children here. I think it may have just been a really busy day...
Dr. Naples is amazing. She's known our children since they were newborn babies.
this was our first time seeing Dr. Naples and it will not be our last. she was very thorough in trying to determine what was wrong with my daughter.
Excellent physician. I would only consider seeing one other physician.
Dr. Naples is absolutely fabulous. You do not feel rushed when she is with you. She is very attentive and thorough. Really appreciate her and her great service.
This was our first appointment at CCP and we loved the staff, the facility, and we had an excellent experience.
Overall good experience. check in made easy with KIOSK machine.
dr Naples always interacts with my child in a manner I appreciate - she is warm, easy to talk to and understand
This was our first visit with Dr Naples and I really liked her I will probably request her in the future.
We love this practice; Dr. Breit & Dr. Naples are the very best doctor's for any kid to have.
My child's care provider was amazing, she listened and explained everything very well.
Dr Naples was kind and helpful. Completely satisfied with her care.
Both my wife and I find Dr. Naples to be extremely dismissive and condescending. Her bedside manner is absolutely atrocious. Her tone, especially towards parents, is passive-aggressive and presumptuous. I don't think I've ever had a doctor treat me with such disrespect. If I could make it so, I would prefer to never see Dr. Naples if I didn't have to (we had a time constraint this time).
Dr. Naples always is kind, caring and thoughtful with us and our daughter.
Dr. Naples was fabulous. she took her time and answered all of our questions. she has an incredible bedside manner.
very helpful and informative
Dr. Naples is wonderful. She listens to my concerns and gives knowledgeable responses. Whether she agrees with my opinions or not, she is ALWAYS respectful and willing to talk through different perspectives of care and parenting. She makes me feel encouraged as a parent and I think of her as a partner in caring for my child. She is truly the BEST doctor at her practice and I make it a point to only see her, if possible.
child was only 4 days old. There wasn't much to talk about but the questions we did ask were answered throughly. The provider also seemed to care about our well being as new parents, she gave us tips on stuff we can do to make the transition easier.
Dr. Naples is knowledge, friendly and caring.
This was my first visit to South Fayette since Bower Hill merged with them and it was a great experience. The facility and all of the people are great. We couldn't be happier with the service we receive from Dr Naples and the CCP staff.
Dr. Naples is a blessing to have as a doctor for my kids. She is patient, careful, understanding, funny, and comforting. I am so thankful she is in pediatric medicine.
This was our first visit with Dr. Naples and I have to say she was wonderful! I will request her again as I thought her personal attention to us was something I have found lacking in the past. Like I said, I will request her again!!
The nurses recommended I bring my son into be seen. This was my first and last appointment with Dr. Naples. I have been displeased with the practice and after this experience plan to look for another practice.
I like the staff, doctors, and nurses, but not too thrilled with the change over to being a UPMC provider. First the office was more crowded and all of the books and things for kids to do during the wait were taken away. Secondly, the office is now moving and it will be much further for me to get my child there. This provider was picked because of their close proximity to my home (within 3-4 minutes). I am very much missing Bower Hill Pediatrics!
Dr. Naples is very kind and shows genuine care and concern for my daughter.
So friendly, kind, and thorough.
always an informative and pleasant experience
We love Dr. Naples! She is attentive and listens. She talks to the child receiving the care and genuinely wants to hear their comments regarding their health.
Excellent all around. We switched to this practice and I couldnt be happier!
CCP is the best! They treat us like family and explain things in a clear and friendly way.
Dr. Naples is wonderful. She is caring and thoughtful. I always feel like my concerns are validated and I don't leave feeling like I was not taken seriously. She did not rush through the appointment and took time to get to know my daughter.
Great office very friendly!!! I love them and so do my kids!!!!
All the staff and the doctor are amazing.
Everyone in the CCP Bower Hill office is excellent. As new parents as of October 2018, we couldn't feel more confident in the care they provide and they are always so pleasant and courteous and genuinely invested in the well being of or new son.
Dr. Naples always listens - to both me and my child - and has great advice for us.
I liked that she asked my daughter questions about herself instead of asking me first. I felt that my daughter's thoughts and feelings about herself were valued. I appreciated that my concerns were addressed and that I was not dismissed when I raised concern.
Every experience has been good. That get us in quickly and are always professional and quick. Also the office is very clean and has zero odd smells which is something that I have disliked about other offices in the past.
I've never had a problem with this office. I always get answers and if needed further assistance to the issue I'm having with my child.
I have taken all 3 of my children to this office since they were born. I love Dr. Breit and Dr. Naples. They are great with kids, the office is clean and bright, the wait time is usually minimal and they go above and beyond to explain, teach and evaluate my children's health and well being. I have recommended this office many times to new parents.
The nurse that started the appt was wonderful! I wish we could have seen Dr. Robert Breit. He listens and explains things thoroughly.
Wonderful caring doctor who listens and gives excellent feedbck to her patients. She is very intelligent and helpful regarding any of my daughter's health concerns.
I'm extremely pleased with this provider. Receptionist are always very friendly and understanding. It's easy to get an appointment and we never have to wait to be seen. Dr. Naples is warm, knowledgeable and has a calming presence.
Have been using this provider for 23 years! Love it!!!
i was pleased that the doctor spoke to my child rather than about my child when giving advice.
Dr. Naples is fantastic - great with our daughter, answers our questions, and does all of it with knowledge and a smile.
Exceptional care as always!
All was fine.
She was not as concerned for my child's health as I felt that she should have been.
The provider is very thorough and spent the time needed with my child. She explained what she would be doing to my child before she did it.
Dr. Naples provided my child with very pertinent and timely information regarding social and emotional well being and the importance of making safe and healthy choices. she also explained well how the brain and body develop during adolescence.
Dr. Naples has always been very attentive to both her patients and parents/guardians. She has a reassuring tone that puts children at ease.
Dr Naples is very friendly and makes the children feel comfortable.
all of the staff is always very nice and helpful. the children love them.
Dr Naples really took her time and listened well to both of my daughters.
The women at the front desk greeted us as soon as we walked in, my daughter was nervous and they both spoke so kindly to her, our nurse was great she had such patience with my daughter who was worried about getting her booster shots by the time she left the room my daughter was smiling and laughing
I liked that Dr. Naples talked directly to my child and listened to what she had to say.
Our kids have been patients of Dr Naples/Bower Hill for a long time and we have always had good experience with the doctors and office staff
We are very satisfied with the care provider. Everyone on staff is very helpful and knowledgeable and always very courteous.
Dr Naples is a wonderful doctor that really cares about her patients and makes me feel comfortable with the care my kids receive.
love dr. Naples!
Staff and doctor are very nice and listen all our concerns
Dr Naples and staff were great. they made visit so easy that my kids never mind going to the Dr. everyone there was so nice and welcoming.
Dr. Naples and the office staff are amazing. I wouldn't trust anyone else with my child's health
I love Dr. Naples. I actually could get a pediatrician for my kids that is closer to my home but I don't mind the extra travel.
We love Dr. Naples! She always takes the time to care for and talk to my kids as well as me as a parent when my kids are sick!
Always have good experiences :)
overall it is good.
The provider has been amazing, compassionate and their for us. They have a general care for our daughter.
Our experience was super. Dr. Naples was prompt, knowledgeable, friendly and a great listener. Our newborn baby is healthy and thriving. all of our questions and concerns were addressed. Dr. Naples spent an appropriate amount of time at our check appointment.
Excellent physicians. Always compassionate to not only my child's well being but my understanding of all information.
love dr Naples!!
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
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