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Ranked #8 Nationally by U.S. News & World Report.
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
MD, Pennsylvania State University College of Medicine Hershey, PA
University of Pittsburgh School of Medicine Pittsburgh, PA
UPMC Children's Hospital of PittsburghUPMC ShadysideUPMC PassavantUPMC EastUPMC PresbyterianUPMC MercyUPMC St Margaret
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 156
Very good experience, I was made comfortable by doctor & staff.
Dr. Brancollini always gives me terrific care
I have always had a wonderful experience with this doctor and his office.
Dr. B. has helped me tremendously with managing my pain. He listens to my concerns and truly cares about how I am feeling.
Dr. Scott understood my issues and hoping the treatment has an impact reducing my pain. The office staff was exceptional and made me comfortable during my visit.
Dr. Brancolini is always extremely well-prepared with regard to my medical history. He is unfailingly courteous and listens patiently to any concerns. He clearly cares about his patients.
Dr. Brancolini is always tuned in to my concerns. He always treats me with respect and knows that I can comprehend the information he provides to me. Furthermore, he is always interested in how I am doing in general. He checks that I am able to continue my exercise program without any problems related to my back.
very professional chronic pain team
very chaotic and confusing. Lack of focus.
Provider during procedure hurt me bad
i have seen Dr. Broncolini manytime in quiet a few years he is very professional and explains everything in the procedure he also recommended therapy which I am starting on Friday August 9 2019
I am 100% pleased with my provider and his entire staff!!!!
my son has been a patient with this team for over 7 years. The doctor is new to the department and his style of communication does not work well for us. We will continue our relationship with this team, but will make sure to ask more questions for clarity.
very good experience and appreciated the options the Dr and staff talked to me about.
The office was very professional and the Coolief process is interesting to say the least.
Dr. Brancolini is empathetic, good listener, and knowledgable about my medical needs. I am very glad I am able to see this provider.
the doctor has been working with me to get the spinal stimulator for nerve damage. but the insurance company is fighting it and repeatedly denies it. the doctor is certain that I'm a prime candidate for this and that it would help with lowering or eliminated use Luffy which to control the thing.
I feel that the doctor and I discuss my care and then when I get my prescriptions and care, they are differant then what we discuss.
First Time Experience with this Provider was Good. He wanted to be helpful.
we were both troubled about the insurance companies controlling our health care & treatments. My back is too fragile to trust anyone with shotsi instead of Dr Brancolini.
I have always had excellent care in this office.
it took over an hour before I was took back to be seen. it seemed as if my appointment was rushed once I was taken back.
The doctors & office staff were extremely helpful. They explained a treatment plan that I'm very hopeful for.
very good service help with my overall problem.
I wanted someone to tell me how serious my back problem really is but no one told me anything. I Wanted to ask the Dr. when he came back to my room but he didn't come back so I could ask what all was going on in my back. I was very upset .
A+ we really like this office and all the staff DR. B is great
Good experience. Very thorough and professional about updating my health condition.
Excellent medical knowledge.
all good experiences
Dr. Brancolini has consistently been an outstanding physician. He is knowledgeable, empathic, and very helpful.
First time seeing the Dr., he is helping me try some new procedures for my back pain. I am hopeful.
After repeating my history to 3 different people, the Doctor still did not seem to know the real reason I was there. I even asked him if he read my test results- which he then did.
Brancolini pretty good, made sure I was okay when he gave me epidural
I feel the provider understands my health needs and gave me the best service to help me. I am very pleased with my health after seeing them.
Provider was unprepared to provide scheduled treatment.
had to wait much too long to see Dr.
As always, Dr. Brancolini exhibited the highest possible level of professionalism, preparation, genuine interest in your well-being, and compassion. He clearly puts extreme effort into the excellence of this practice. I came to the clinic following fall from a ladder that further damaged my back; my quality of life was essentially non-existent. The back surgeon I went to suggested that, while I was definitely a candidate for surgery, he wanted me to postpone it as long as possible through medical means and, thankfully, referred me to the pain clinic. For the 5 or so years since, I have enjoyed a very reasonable--- not pain-free-- quality of life. I am obviously grateful.
Dr. Brancholini truly has a heart and cares about his patients. With me, the issue was if my condition warranted emergency surgery or not. It was debatable. Dr. Brancholini took a lot of time explaining my options and advised me of what he thought I should do. There was one sentence he said that solidified to me that he totally has his patients best interests at heart. He said, "if this were my family member I would tell them to do this.....".
the care we receive is great! Dr. Brancolini answered every question I had with patience and kindness. Susan always calls back promptly and is very kind and compassionate. thank you for your kindness!!!
I always get the best care and I always recommend them
the visit went very well
i felt a little bit rushed. at end of appointment i was not sure what to do next.
Dr. Brancolini always provides excellent care. He clearly knows my medical history and answers any of my questions completely.
It was a good experience.
has always taken care with me.I am pleased with this doctor.
always a stress free visit
I appreciate that Dr.Brancolini and the staff take time to listen and to explain things in detail
Dr. Brancolini is a excellent Doctor
waited way to long. appointment was 8:45 and didn't get out of there till 10:30. sat in back room forever. other than the wait everything else was fine.
Very nice place good dr
I have always had excellent care by Dr Scott Bracolini
Dr. Brancolini obviously possesses, at a very high level, all the required technical skills for his position. But, three other qualities, IMO, make Dr. Brancolini the exemplary pain specialist that he is. Meticulous: While burdened with a very heavy patient load (only need to watch him virtually jog between rooms), Dr. Brancolini obviously maintains and consults detailed patient records and insights. Sadly, not all other docs expend a similar effort. Judgment: Dr. Brancolini clearly applies his detailed knowledge of individual patients to create and maintain carefully reasoned treatment plans rather than cookie cutter, off-the-top-of-the-head, "next patient please", notions. Compassion: People in chronic pain are not always pleasant to be around. Few docs could do Dr. Brancolini's job with his upbeat compassionate manner, day-after-day.
I have never had any bad experiences with this care provider..My experiences are always good..as a matter of fact, they are excellent..
the Dr really cares about my conditions. he updated himself on all of them. pleased on how he stays knowledgeable on his patients!!!
All my visits were comfortable and helpful
Dr Brancolini and his staff are very thorough. I highly recommend him to others
I was speaking to one of the nurses about being very stressed due to mental issues my niece was going through and how I felt useless and she took the time to listen which need make me feel a little better. Dr.B also asked about me being stressed out and having anxiety which has never been a problem for me. i can't even tell them the full story without breaking down crying and he could see it was just making it worse by talking about it so he mentioned that there are psychologist that I could speak to and I appreciate him taking the time to talk to me and when he saw I wasn't ready to talk and was crying he brought up a Dr I could see and changed the subject. so just about every staff I saw that day was very helpful and took some time to talk to me. my niece and I r very close and I was the one who got called she was at the hospital. she agreed on her own to get some psychiatric help which is great but I am still worrying all the time and will be. you normally do not see so many great staff working well together and to take time to talk with patients about things that are not related to the visit but I was very pleased with the staff that day. it was nice they listened and gave me their thought.I have been going to Dr B for several years now and I have always had good experience.it is nice to see staff working together so well and spending a few extra minutes with a patient when they are having a bad day.On my visit on 9/27 I think they went above and beyond and I appreciate that.
Dr. Brancolini and his entire staff are courteous,kind and professional and provide excellent care
I did not see the doctor or almost an 1 1/2 hours before treatment then it seemed very rushed. had questions after treatment but doctor was gone befor I got off the table.He did seem to be a very good doctor and was very friendly but was way too rushed going from one patient to another. If I required further treatment I would like to remain under his care but I am concerened that he has not enough time to treat me as an individual.
I had to wait for a long time for a appointment Had to wait when I got there I feel the Dr could of given me something for pain He said he could not because I am having surgery on Oct 2 that is 20 sum days away Why should I pay 40 buck when I got nothing He wants me to go to a class to learn how to deal with the pain. please read the chart I have been in pain since 1987 I work at a Upmc on my feet for 8 hours an all I wanted is somebody to ease the pain for a little bit of time That did not happen I played my Co pay I should of been given something to full the pain Cream so not work because I can not stand anything on my feet This is number 10 foot operations for me Upmc Dr caused all my issues An now Upmc will not help me control or ease my pain not fair I did not get my money worth I should get my money back because nothing g was done
very nice and professional
The only comment I could make about my experience is that the Dr. seems hurried because he is pressured to see other patients waiting. And when that happens, he is not always fully attentive to my concerns or questions. His professionalism is excellent and his bedside manners are also very good. Overall the Dr. does a good job in attending to me!
I felt very comfortable about how knowledgeable everyone is.
so glad I started seeing Doctor Bercalini. Made my life worth living. would hate to lose him. Thanks Doc !!!
this doctor didn't look at the medical records,or any other medical records I had brought with me...and I told him and tried to show them to him also.
it has always been a good experience with my provider for my back problems
This provider has always been excellent in his care and concern for me as his patient
Dr Brancolini keeps me functioning. He is a great Dr , just very busy & difficult to get appointments.
nice staff. very engaging. talked and actually seemed to care. nice people.
the entire staff are wonderful
At my visit I was hopeful and pleasantly surprised.
outstanding crew, very helpful
I am very happy with this provider.
I have been a patient of this practice for many years and have always been treated with respect. Questions are answered promptly. Three years ago I moved out of the greater Pgh area and now travel over one hour to get to this office. I have such respect for Dr Brancolini and he has helped me thru many health issues, I will not go to another doctor for my pain treatment.
Scott is great. he saved ,y back, neck and spine with a blood patch that took.
Very good doctor and staff
I always have good things to say about Dr. Brancolini. I rec'd an injection on this visit and he gets it right every time. Don't know how I would be able to continue working without the help he gives me. I'm very grateful for the support.
I had x-rays done 1 month ago and basicly my visit was for 2 things for me personally...I wanted to know exactly what the x-rays showed and get a new prescription on my pain medicine...I got neither and my knowing what the x-rays showed was very important to me
This was my first visit to see Dr. Brancolini and his staff. I was made to feel very comfortable and felt like I mattered. Everyone was very kind and professional and I appreciate that.
excellent care and treatment at UPMC pain clinic
The Doctor is very good.
this was the best injection with near perfect results.
I have had only very good experiences with Dr. Brancolini.
Dr. Brancolini takes my pain seriously and listens to my needs.
always excellent care. one problem that sometimes upsets me is that once im in the exam room I have a long wait to see my Doctor. I don't have a car so whoever takes me to my appointment has a long time waiting for me. In my opinion too many patients are being seen in a day.
Dr. B was both efficient and knowledgable about the situation at hand. He has an excellent bedside manor while not wasting time. And he has common sense, which unfortunately many HCP so not posses any longer due to the fear of "big brother" watching them!
Office personal, nurses and doctors were not only knowledgeable but kind and caring. This was my first appointment at this practice and I was very nervous about the procedure that was to be done. The doctor not only explained what to expect but the nurse was kind and held my hand to reassure me.
Seems like an ok guy. Will know better after treatment
Dr B is excellent at his professionalism
always answers my questions. visit very positive.
I feel that a med check should only take 15 minutes, why do I have to wait 1 hour total time (start to finish) for a 5 minute face to face with the doctor
Physician and staff were excellent as always
everything was fine
The Dr and his staff are always courteous and very understanding.
Dr. Brancolini personally listened and spent time with me to go over the problem, issues and treatment. Very friendly.
all the people in this office work well together and are very helpful and friendly
Always excellent care, highly recommend
Dr. Brancolini is one of the very best physicians I've ever gone to. He not only takes good care of my health problem, he also battles the bureaucracy to make sure I can get the medicine he has prescribed for me.
My experiences were all good
I receive very good care.
Dr. B always explains things and listens to my concerns
This provider is amazing and very attentive and the staff is so nice and very helpful
Great Nurses - skilled Doctor
Dr. Brancolini has always treated me with respect and seems genuinely interested in helping me with my many back problems.
he did not seem familiar with my chart and was cold. did not offer good explanations other than the cost of procedures/ testing to why he would not order and office did not get a necessary procedure covered by my insurance. said Cigna would not cover injection since pain was not coming from facet joint. although my X-ray results say this. did they not prior auth it or just not send the right info. I did follow up with a phone call questioning this and was just told to take my new med x 4 weeks and follow up. not a good answer. I will be going elsewhere for further help.
dependable and personable
nice provider. I feel like we have been doing the same treatments for the past few years and its time to change it up. I would like to do something different and Its like that didn't matter.
this is the best run doctors office that I visit. the doctor is terrific and so is everyone else.
This Doctor was filling in for Dr. Bernstein who is my regular Dr. he was a great fillin
I am pleased with my health care.
all wasvvery nice and thy are helping me .
great dr and staff--but i am calling today--my pain shot i got last tuesday is not working--still in pain
Dr. Brancolini has given both me and my spouse more than five years of good quality of life, which we were definitely not experiencing prior. Both he and his staff consistently exhibit the highest possible degree of professionalism, combined with both respect and compassion. We could not ask for better care.
I am very satisfied with my care provider..I am also very satisfied with all of the office staff and nurses.
I was hoping for a little more concern over my overall osteoarthritis
everyone incl. Drs., nurses and staff are always, professional, efficient, kind and considerate to me.
the drs were very nice & informative. performed an epidural to help w the pain in neck & shoulder
He was a nice,compassionate doctor.
Dr B is a outstanding caregiver. I would recommend him to anyone. it's been a pleasure dealing with Dr B and all of his staff!
have been a GREAT HELP to me
I had a very positive experience visiting Dr. Brancolini. His nurse, Amy, is wonderful and the resident I saw, Dr. Knapp could not be beat. He was personable, knowledgeable, listened intently and provided options and information for my specific issue. He took his time and answered any and all questions.
nothing but good people at this locatio
Dr B. is the best. not once did he say to me or my wife we would just have to live with chronic pain like a Dr told us with Butler health care. it's GREAT to live close to a normal life.
it was so re-assuring to sit down with doctor scott and discuss all my concerns with the medicine I am taking like side-affects and addiction...and he gave me honest answers and relieved all and any of my concerns...I only plan on seeing him till I am 65 and no longer want to cut grass and clean side-walks with snow on them
the nurse and PA. we're very kind and helpful, but the MD. went over my chart, asked questions and told us he would discuss his reconmendation with his PA and be right back in... He never returned to the room.. the nurse came in and said we could leave... we were not told what he recommended, when we told the nurse he was to come in again she found the PA and she told us he would send his recommendations to his pcp... we were only told I should go to physical therapy..
Great Doctor Would highly recommend
The over all experience is always very good but sometimes you need to wait too long for everything to be completed, other than that one thing this doctor has a great staff and is very good at what he does.
they always make sure you are getting the best care and are truly concerned about you
I saw and talked with two Dr's in this office and both were very helpful in explaining what procedure would be done.
Dr.Brancolini is always caring and understanding
I love Dr. B. He cares about my pain and really wants to help me.
Very nice doctor.
I couldn't ask for a better Dr as Dr Brancolini is. He always answers any of my questions and concerns,treats me with respect. I am very happy with him.
Everyone I encountered during my visit was very professional and compassionate.
Everything went well with my appointment
I always feel that everyone from the front desk to the Nurses and Doctors that they care about my health.
Dr. Brancolini is an excellent pain management physician. His staff is great and put me at ease before the epidural steroid injection and kept a close watch on me after the injection. The resident doctor was thorough and listed carefully to me to better understand what was happening with my low back problems. The resident answered all of my questions and was very friendly. When Dr. B. came in to talk to me he was knowledgable of my condition and explained the benefits of either facet joint injections or the epidural injection, or I could not receive the treatment and other options were abailable. Great doctor and staff. I return in one month for another epidural injection.
total good experience extremely professional
Both doctors i seen was so kind and generous. and helped me understand what was going on with me.. and a) the different option we can do to he help me.
since this was my first visit, not everything is known yet to form more solid opinions.
I am an old man living with pain and trying to work to supplement my SSI...after 2 major operation on both legs I find this office so serious and professional to my concerns and needs to get through the day doin grass cutting season...I am sad I only get to see them only 1 time every 3 months because I like there attitudes and professionalism and like to hand out with them...when I am not pushing a lawn mower I am a hermit
Dr. Brancolini and his entire staff are first rate and have treated me very well
I have never had a bad experience with my care provider..
it's a TEAM environment in the office from the moment you walk in. I may speak with several people but I always sense I am being handed off for he next step, not handed off and one with. You are doing surveys so figure that out yourselves..... Some people can manage and LEAD a group to function well as a team, That seems to be taking place here and we who need help benifit. We have all been places that are in a state of organized disarray. Not here. Very Professional.
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