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Physician Assistant, UPMC Allied Health Medical Staff
Spends Enough Time with You
Recommend This Provider to Family/Friends
Shows Respect to Patients
Explains in a Way You Understand
BSN, Westminster College New Wilmington, PA MPAS, Chatham University PA Program Pittsburgh, PA PA, Chatham University PA Program Pittsburgh, PA
UPMC Children's Hospital of Pittsburgh
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Total Comments: 50
We were extremely please with our appointment for or our son. The provider made my son feel comfortable while talking about his sensitive situation. She talked to us in a way that felt personable and not rushed. Her conversation was always directed at us as well as our son which made him feel included. She helped offer solutions in a way that helped make our son take ownership. We were extremely please with how the visit was conducted.
great experience with Susan, very knowledgeable and courteous.
Loved working with her. She explained everything I could have wanted to know and made my son feel comfortable
great experience, great doctor
She was wonderful with my daughter! I greatly appreciate the amount of time she spent with us making sure my daughter received the care she needed
I made it a point..to commend this doctor for her professionalism and consideration. Our visit to this department was very refreshing and we left with ease concerning my child's health.
I was so happy that Susan was my sons care provider. She could tell how concerned i was and was patient talking me,she was interactive with my son. very hands on and her bedside manner was wonderful , which is hard to find these days, someone willing to take the time with each patient. I was very please with our visit and would be very happy to cross paths with Susan again if ever in need of medical attention for any of my children . Thank you susan :)
Susan Tillman Talked to us not at us she was very detailed in what she said she spoke to my 15 year old daughter and discussed things with her and explained everything to us
Wonderful visit. The doctor was incredible with our daughter and was a pleasure to work through our health concerns with.
easy to talk to
Susan was wonderful! she explained everything so well to us and made us feelvery confident in the procedure our son may have to have.
she explained condition very well and had a plan for determining patients problem
The healthcare provider was very respectful, helpful and personable. I loved the correspondence that she had with my son and directed all attention to him in regards to this matter and coached him on the necessary steps to take.
She was very thorough. I didn't feel like we were being rushed. I like that she talked directly to my child and not just to me.
She was very informative and thorough. we really liked her alot
dr Susan was amazing. so professional friendly and understanding. took so much one on one time with us.
I really like it there they was a great group of people who really cares for kids and there health am very much Happy
I was very pleased with our experience and Susan was so kind.
Most wo fearful visit I have ever had with a provider. she was very thorough and never made me feel rushed. I felt like my child and myself were valued; that we were not just another name on her schedule! Also she is very knowlegeable. EXCELLENT person and provider
Excellent. Was very good at explaining everything and very good with my youth child. I was very pleased.
In regards to Pediatric Urology Monroeville I thought the care my daughter received was excellent. The Dr. explained everything in details, showed us the results of tests and x-rays and explained them well, made sure my daughter fully understood all that was going on, and took the time needed to go over everything. I thought the Dr. was very thorough, professional, and knowledgeable. I honestly wish we could get that type of attention and care from our local pediatrician's office.
Dr always listens to me
excellent doctor and reception ladies. very nice and helpful!! Dr did not rush through my grandsons problem and explained what was going on with him. very relaxed atmosphere but professional!! I love children's hospital of Pittsburgh and Wexford!! I wish we had a good Dr and receptionist in Meadville.
Susan was very kind and patient with my daughter. My daughter was nervous and Susan made her feel comfortable. Susan has a way with kids - in explaining procedures and plans for my daughter. It was very understandable and she used relatable terms. I would highly recommend Susan to others.
Dr. Susan Tillman is wonderful
I don't normally fill surveys out, but this provider is excellent! she is so kind and friendly as well as knowledgeable in her field. I would definitely recommend her to friends or family!
Extremely patient and kind with us and our son. She was confident but never made us feel like she was above us and respected our son's questions as the child. She made us feel at ease and confident in her and that office for upcoming procedures!
Susan was outstanding. She was friendly and kind and provided exceptional care.
very good experience.
I was relieved and satisfied with my visit with Dr Susan. She was so kind, caring and very knowledgeable in her ability to explain everything to myself and daughter. She was easy to talk to and I learned so much from our visit. Her pleasant personality as well as expertise made our visit successful.
provider was outstanding
The PA was very respectful, knowledgeable, professional, and caring. She was a great help.
Susan Tillman was very nice and helpful.
our care provider was very knowledgeable and spoke to my daughter so kindly. she was wonderful!
Dr. Tillman was excellent and very pleased with her care, provided excellent bedside manner, explained any questions I had promptly and in a way i could understand. Treated me and my family with respect and courtesy. Very pleased!
I learned more from this office in one visist regarding my son's condition, then I have at his current dr's office in the last 2 years. I received very good advice for his treatment.
Susan answered all questions and provided a plan of care for my child that I agreed with and can implement
Susan did an exceptional job in every aspect. She was kind, engaging, intelligent, patient and personable. Susan took time to explain every aspect of the medical condition, the risks associated with surgery and what the process of scheduling, the actual procedure, and discharge would look like. She truly did a phenomenal job and it was very much appreciated.
our provider was exceptional... explained medical conditions very clearly... wait time was rather long... 30 minutes once in the exam room
excellent and very information provider, desk staff very helpful and friendly
everyone was exceptionally nice and helpfulI just would've liked to have received a phone call with my sons results in a timely manner infact I still haven't been called and his appt will have been a week ago especially when care giver said I would be called no later than Monday. then I called on Tuesday and still haven't heard anything
Our experience was great. Susan Tillman was very attentive to my son, and spoke to him in terms a 13 year old could understand. She answered every question, and concern I had about his condition, and even sent home paperwork detailing everything we talked about for my husband since he was not able to be at the appointment.
She talked to me not just my mom.
This appointment was just what we needed because it provided us with all the information we needed to feel confident that our child was developing well.
Susan was great! We were very impressed with our visit
Loved this provider! She was so caring and eased many of my concerns. Fantastic care!!
Susan was very thorough and spent time explaining every aspect of our concern, what all possibilities, treatments, risks, etc. She addressed both my husband and myself, as well as our son directly. She made sure our son understood and did not have questions.
This office was amazing. They answered every question I had and were respectful to my sons privacy and comfort level from start to finish. I would HIGHLY recommend this provider to my closest family and friends!
Susan explained everything very well and we left feeling knowledgeable and satisfied.
This appointment was an excellent experience. The provider was very helpful and addressed all my concerns. She provided treatment options and gave me her direct office number for questions and concerns. My son has ADHD and can be busy but she was calm and helped redirect to tell him what he could do to help alleviate some of his symptoms.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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