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At UPMC Children’s Hospital of Pittsburgh, many of our pediatric providers offer video visits, providing convenient access to care for your child from the comfort of home.
There are a few ways to schedule your video visit with a UPMC Children’s primary care provider or specialist:
Prior to your video visit, you will need to ensure that you have proxy access through MyUPMC or MyCHP, depending upon the type of care needed. Proxy access allows you to manage your child’s care through their patient portal.
You will need to request proxy access through MyUPMC if your child is going to be seen by a UPMC Children’s primary care provider.
To get started:
If your child is being seen by a specialist at UPMC Children’s, you will need to request proxy access through both MyUPMC and MyCHP. To request proxy access for MyCHP, use the links below or talk to your child’s care team at their next visit.
To start your visit with a UPMC Children’s primary care provider:
Learn more about video visits through MyUPMC. For help, call the MyUPMC Support Line at 1-866-884-8579.
To start your visit with a UPMC Children’s specialist:
Learn more about video visits through MyCHP. For help, call 1-877-621-8014.
Please know that just like a regular visit, the provider may not join right at the scheduled time of the appointment. They will join the video visit as soon as they can.
UPMC’s patient portals each have different features to help you manage and access your child’s care 24/7. MyCHP is for inpatient and outpatient visits with UPMC Children’s Hospital specialists. MyUPMC is primarily used for pre-registrations, notifications for sooner appointments, and care received at UPMC Children’s Community Pediatrics and UPMC Children’s Express Care.
There are times when you will need to use both patient portals for your child’s appointment.
Certain on-demand services, like UPMC Children's AnywhereCare, don't require appointments. You can select the first available provider or browse their profiles and choose who you want to see.
You can cancel your video visit through MyUPMC, or you can call your doctor's office.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh One Children’s Hospital Way 4401 Penn Ave. Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
With MyCHP, you can request appointments, review test results, and more.
For questions about a hospital bill call:
To pay your bill online, please visit UPMC's online bill payment system.
Interested in giving to Children's Hospital? Support the hospital by making a donation online, joining our Heroes in Healing monthly donor program, or visiting our site to learn about the other ways you can give back.