Family Support Services

Child Life


Child life specialists are professionally trained to help children understand new experiences and feelings that may occur before, during or after a hospital stay. They provide programs and services appropriate for children's development, emotional and educational needs in a family-centered care environment.

Child life assistants work in coordination with child life specialists to provide diversion through interaction and activities to help meet the developmental and pyschosocial needs of patients and families.

The music therapist uses music for cognitive and sensory stimulation, distraction and coping skill enhancement. 

The Lemieux Sibling Center

Floor 1


The Mario Lemieux Foundation established the Lemieux Sibling Center to help patients’ brothers and sisters cope more effectively with illness or injury. The center, which is located in the main lobby on Floor 1, provides a hands-on learning experience to nurture children and to reduce their anxiety and fears. Siblings ages 3 to 12, who are toilet-trained, are welcome to visit the center to participate in age-appropriate activities to play out their feelings. Child Life staff, with assistance from volunteers, coordinate therapeutic arts and crafts projects and introduce children to medical equipment in a positive atmosphere.
The Lemieux Sibling Center is open weekdays from 8 a.m. to noon, and 1 to 5 p.m. Appointments are suggested, but walk-ins are welcome. For more information, call 412-692-5343. Download the brochure. 

Library Services

Moulis Children’s Library

Floor 6, Family Resource Center 

The Moulis Children’s Library provides children's fiction and nonfiction children's books, magazines, audiobooks and DVDs (G and PG) for our young patients in a kid-friendly, medical-free zone. Moulis Children's Library is open Monday–Friday, 8:30 a.m.–5 p.m. 

Young Adult Collection

The young adult collection at the Moulis Children's Library provides recreational fiction and nonfiction books, magazines, audiobooks and DVDs (up to PG-13) in a comfortable lounge designed especially for young adults. Two computers with Internet access are available, along with a flat-screen TV and comfortable chairs.

Blaxter Medical Library

Floor 6, Family Resource Center 


Families may use the medical library collection as a resource for specialized health care information not available in the Moulis Library. 

Family Health Library

The Family Health Library provides accurate and up-to-date information about pediatric illnesses, conditions and wellness. The library includes books, health magazines, videos and CDs for consumers of all ages. Three computers with internet access are available for us by patients and parents, and a medical librarian is available Monday–Friday

Pastoral Care/Chaplain 


The Pastoral Care Department ministers to the spiritual and religious life of patients, their families and hospital staff, regardless of religious affiliation. A chaplain is on call for critical needs 24 hours a day. The non-denominational chapel is always open for prayer and meditation and is located on the Floor 6.

Patient Representative

Floor 6, Family Resource Center


The patient representative is an advocate for patients and families attempting to resolve problems or concerns with the hospital care or staff. The patient representative can help with information requests, interpretation of patient/family rights and responsibilities and to assure service quality within Children’s Hospital’s environment of care. 

Public Safety


The Public Safety Department is staffed by commissioned police officers 24 hours a day. Public Safety officers are available to escort parents and visitors to their vehicles and to the bus stop upon request. The hospital's Lost and Found is maintained by Public Safety and the department's post is adjacent to the Emergency Department or by calling 412-864-9990. 

Public Safety has a 24-hour dispatcher who can be reached at 412-692-5191. 

Supportive Care/Pediatric Palliative Care Program

Floor 6, Family Resource Center 


The Supportive Care/Pediatric Palliative Care Program provides comprehensive management of symptoms (physical, emotional, social and spiritual) relating to a potentially life-limiting disease process. 

The supportive care team, consisting of a physician, nurse, social worker, chaplain, pharmacist, care coordinator, child life specialist and volunteers will assist the child and family in controlling symptoms and maintaining a good quality of life.

Volunteer Services


Volunteer coordinators work to identify, orient, train and evaluate committed individuals who serve as volunteers in a variety of hospital programs and departments.

Welcome/Information Center


The Welcome/Information Center provides special services for patients, families and visitors such as directions and maps to the hospital and neighborhood locations, gift and flower delivery, visitor ID badges and access cards, wheelchairs and car seats.

Ask the Pediatric Pharmacist

Ask the Pediatric Pharmacist is a resource for parents and guardians for your questions about children and medicine. Simply complete the personal information section of the response form below, and type your question into the space provided. Upon submitting your question, a Children’s certified pharmacist will reply within a few days.

Questions such as, "What should I do if we missed a dose of my child’s antibiotic?" or "Can I take ibuprofen if I am breast feeding?" are all welcome. So, let us know how we can help.

Ask the Pediatric Pharmacist.