For Health Professionals

Call Dispositions

The Telephone Triage & Advice Center’s registered nurses RNs utilize clinical protocols that enable them to triage patients into one of the following five triage dispositions:

  • 911 EMS – Callers are advised to contact 911 EMS dispatch immediately
  • See Immediately – Callers are directed to a local emergency department (ED) or urgent care center for evaluation
  • See Within 4 Hours – Callers are referred to ED or urgent care center or reassessed in a two-hour time frame
  • See Within 24-48 Hours – The caller is given instruction for a home remedy and is instructed to contact his or her primary care physician’s office in the morning
  • Home Advice – The RN provides home advice in accordance with the protocol

In all cases, the triage RN advises callers to call back if the patient’s condition worsens, or if their concerns are not alleviated.


10 Most Frequently Used Pediatric Protocols

  • Fever
  • Cold
  • Eye with pus
  • Earache
  • Head trauma
  • Vomiting
  • Diarrhea
  • Asthma
  • Rash
  • Sore throat

10 Most Frequently Used Adult Protocols

  • Medication questions
  • Abdominal pain
  • Back pain
  • Trauma (all)
  • Chest pain
  • Diarrhea
  • Colds
  • Headache
  • Leg pain
  • Dizziness
Last Update
January 8, 2014
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Last Update
January 8, 2014
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