Vision, Mission, & Values

We're Transforming Lives

As employees of UPMC Children’s Hospital of Pittsburgh, there is one goal that unites us all: transforming the lives of children through science and compassion.

What enables us to deliver world-class care is a world-class culture. Our culture is what sets the hospital apart and creates a lasting impression of us in the community and in the hearts of our patients and their families. We’ve found that the best way to help continue, grow, and pass on our culture is by focusing on our vision, mission, and core values.

Our Vision

To be the world leader in children's health.

Our Mission

UPMC Children’s Hospital of Pittsburgh is dedicated to improving the health and well-being of children, teenagers, and young adults through excellence in patient care, teaching, research, and advocacy.

Our Values

Putting patients and families first through:

  • Quality and Safety — We create a safe environment where quality is our guiding principle.
  • Dignity and Respect — We treat all individuals with dignity and respect.
  • Caring and Listening — We listen to and care for our patients, our health plan members, our fellow employees, our physicians, and our community.
  • Responsibility and Integrity — We perform our work with the highest levels of responsibility and integrity.
  • Excellence and Innovation — We think creatively and build excellence into everything that we do.

Guiding Principles

  1. We see the world through the eyes of a child and embrace fun as part of our culture.
  2. We believe zero harm to patients and staff is possible and strive for it every single day.
  3. We advance the spirit of community and philanthropy.
  4. We introduce ourselves to people and make them feel important and welcome.
  5. We actively listen, ask clarifying questions, and strive to exceed expectations.
  6. We are accountable for our work, apologize for failures, and seek to solve problems even if we did not create them.
  7. We work as a team: We do not blame others, instead we build trust through transparency and help our colleagues succeed.
  8. We trust and empower the people closest to the work to speak up when they have an idea or concern and to take timely and appropriate action.
  9. We encourage healthy debate and diverse opinions when presented in a positive and constructive manner.
  10. We embrace change and encourage new ideas or innovations from all people in the organization.
  11. We learn from our experiences and use data and analytical tools to continually improve.
  12. We openly recognize and appreciate good work and acknowledge kind actions by saying thank you.