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All visitors, parents, guardians and other patient guests, including clergy, to any inpatient unit or surgical area are required to wear a visitor Identification (ID) badge issued at the Welcome/Information Center, Floor 1A, before going to the unit.
For the safety of our patients, families, and employees, UPMC Children's Hospital of Pittsburgh does not permit registered sex offenders on hospital premises. All visitors to our inpatient areas and Same Day Surgery department over the age of 18 must present a valid photo ID, and will be scanned through the national sex offender database. All individuals registered in the national sex offender database will not be permitted to enter, and will be instructed to leave the premises.
Visiting hours: 10 a.m. – 9 p.m.
Parents are welcome to be with their children 24 hours a day unless otherwise advised by medical or nursing staff.
Other family members are encouraged to visit and may visit along with friends during visiting hours.
Badges must be worn at all times while visiting in the hospital. Adults who accompany children to Same Day Surgery receive their ID badges in that area. All guests under 18 years of age must be accompanied by an adult and are screened for infectious disease.
Badges are issued at the Welcome/Information Center, Floor 1A, from 7 a.m.–10:30 p.m. daily, or in the Admitting office, Floor 1b. Off-hours badging services are available at the patient access desk in the Emergency Department.
Self-adhesive visitor ID badges are color-coded for easy recognition:
Any visitor to the hospital or patient guest on the patient units or other area accessed by the orange elevators without an identification badge will be directed to the Welcome/Information Center to be properly identified and badged. Public Safety will be contacted if a guest is unwilling or unable to comply with this procedure.
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A parent, guardian or parent designee 18 or older may sleep in the patient’s room overnight (one in critical care units, two in acute care units) using the provided sleeping surface only.
The number of family members and guests at the bedside is dependent upon the needs of the patient and the staff members providing care. Generally, at any one time the number of people at the bedside should be limited to two in critical care and four in acute care. Patient care staff may request that visitors exit the patient room at any time.
Visitor privileges will not be restricted, limited or denied on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, or disability. The hospital does have the right to restrict visitation based on an individual’s behavior, a visitor’s status as a registered sexual offender, and any other circumstances as deemed inappropriate by the hospital’s administration.
To ensure safety and confidentiality, parents or legal guardians will be issued a six-digit identification number that identifies their child. Nursing staff will only issue the identification number to parents or legal guardians upon arrival to the nursing unit.
Parents, guardians and other guests requesting access to inpatient areas on Floor 4 (the Cardiac Intensive Care Unit), must provide the patient’s six-digit confidentiality code and receive a badge designating them as an inpatient parent or guest.
Parents, patients or other hospital guests requesting access to public areas such as the Floor 6 Family Resource Center, Chapel or Library; or to outpatient units located on Floors 6, 7 or 9 will receive a badge designating them as an outpatient or common area guest with access to the orange elevators. Patients, parents, guardians and other guests to Floors 1–4 outpatient areas access those areas via the grape elevators where badging is not required.
Identification (driver’s license or other picture ID) is requested to be issued a badge and a confidentiality code in order to visit an inpatient unit.
All requests for camera use from media, patients, visitors, hospital staff (for non-treatment or educational purposes), or volunteers must be approved by a member of the Internal Communications staff before any filming is done or photography taken, including photos taken with camera phones.
All visitors under 17 years of age must be accompanied by an adult and have an Infectious Diseases clearance. To obtain an Infectious Diseases clearance, parents and/or guardians of children who are visitors will be asked the following questions by staff at the Information Desk:
Has the child been exposed to or had chicken pox?
Is the child currently sick?
What unit will the child be visiting?
If clearance is not granted, the child will not be permitted to go to the patient floor.
Children’s Hospital follows guidelines established by the Centers for Disease Control and Prevention to prevent the spread of disease. These universal precautions include hand-washing and the use of gloves, gowns, protective eyewear and/or masks. In some instances, you also may be asked to wash your hands or wear special clothing before entering your child’s room.
If your child has, or is suspected of having, a disease that could be transmitted to other patients, he/she may be placed in an isolation room. The door to the isolation room must be kept closed at all times. Visitors and health care workers may need to wear special clothing before entering the room.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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To pay your bill online, please visit UPMC's online bill payment system.
Interested in giving to Children's Hospital? Support the hospital by making a donation online, joining our Heroes in Healing monthly donor program, or visiting our site to learn about the other ways you can give back.