Visitor Information 

All visitors, parents, guardians and other patient guests, including clergy, to any inpatient unit or surgical area are required to wear a visitor Identification (ID) badge issued at the Welcome/Information Center, Floor 1A, before going to the unit. 

For the safety of our patients, families, and employees, UPMC Children's Hospital of Pittsburgh does not permit registered sex offenders on hospital premises. All visitors to our inpatient areas and Same Day Surgery department over the age of 18 must present a valid photo ID, and will be scanned through the national sex offender database. All individuals registered in the national sex offender database will not be permitted to enter, and will be instructed to leave the premises. 

Visiting Hours

Visiting hours: 10 a.m. – 9 p.m.

Parents are welcome to be with their children 24 hours a day unless otherwise advised by medical or nursing staff. 

Other family members are encouraged to visit and may visit along with friends during visiting hours.

Visitor Identification Badges

Badges must be worn at all times while visiting in the hospital. Adults who accompany children to Same Day Surgery receive their ID badges in that area. All guests under 18 years of age must be accompanied by an adult and are screened for infectious disease.

Badges are issued at the Welcome/Information Center, Floor 1A, from 7 a.m.–10:30 p.m. daily, or in the Admitting office, Floor 1b. Off-hours badging services are available at the patient access desk in the Emergency Department.

Self-adhesive visitor ID badges are color-coded for easy recognition:

  • Yellow badges indicate individuals who wish to visit the Family Resource Center or who need to go to an outpatient service on Floor 6, 7 or 9. Patients and families arriving to Floor 4 for a surgery or procedure receive a printed yellow badge at the registration desk.
  • Pink badges are for families and guests to inpatient units on Floors 4, 5, 6, 7, 8 and 9, along with a swipe card for access. Visitors must provide a confidentiality code to receive a pink badge.  
  • White badges are given to visitors to the Emergency Department. They are valid in the ED and open access areas from Floors 1–3.

Any visitor to the hospital or patient guest on the patient units or other area accessed by the orange elevators without an identification badge will be directed to the Welcome/Information Center to be properly identified and badged. Public Safety will be contacted if a guest is unwilling or unable to comply with this procedure.

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Visitation Guidelines

  • Immediate family members (parents, legal guardians or persons designated by parent or courts) may be with the patient at any time. Special visitation hours may be instituted at the discretion of the nursing unit.
  • Siblings and other family members and guests may visit between 10 a.m.–9 p.m.
  • Patient guests, other than siblings, must be 12 or older and accompanied by an adult who is not the patient. All children must be supervised at all times by an adult.
  • Visitation by community clergy members during off-hours (9 p.m.–10 a.m.) may be permitted as requested by the parent or guardian. After 9 p.m., clergy members should report to the patient access desk in the Emergency Department for appropriate badging.

A parent, guardian or parent designee 18 or older may sleep in the patient’s room overnight (one in critical care units, two in acute care units) using the provided sleeping surface only.

The number of family members and guests at the bedside is dependent upon the needs of the patient and the staff members providing care. Generally, at any one time the number of people at the bedside should be limited to two in critical care and four in acute care. Patient care staff may request that visitors exit the patient room at any time.

Visitor privileges will not be restricted, limited or denied on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, or disability. The hospital does have the right to restrict visitation based on an individual’s behavior, a visitor’s status as a registered sexual offender, and any other circumstances as deemed inappropriate by the hospital’s administration.

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Patient Confidentiality Code

To ensure safety and confidentiality, parents or legal guardians will be issued a six-digit identification number that identifies their child. Nursing staff will only issue the identification number to parents or legal guardians upon arrival to the nursing unit.

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Hospital Access

Parents, guardians and other guests requesting access to inpatient areas on Floor 4 (the Cardiac Intensive Care Unit), must provide the patient’s six-digit confidentiality code and receive a badge designating them as an inpatient parent or guest.

Parents, patients or other hospital guests requesting access to public areas such as the Floor 6 Family Resource Center, Chapel or Library; or to outpatient units located on Floors 6, 7 or 9 will receive a badge designating them as an outpatient or common area guest with access to the orange elevators. Patients, parents, guardians and other guests to Floors 1–4 outpatient areas access those areas via the grape elevators where badging is not required.

Identification (driver’s license or other picture ID) is requested to be issued a badge and a confidentiality code in order to visit an inpatient unit.

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Photography Policy

All requests for camera use from media, patients, visitors, hospital staff (for non-treatment or educational purposes), or volunteers must be approved by a member of the Internal Communications staff before any filming is done or photography taken, including photos taken with camera phones.

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Infectious Diseases Clearance

All visitors under 17 years of age must be accompanied by an adult and have an Infectious Diseases clearance. To obtain an Infectious Diseases clearance, parents and/or guardians of children who are visitors will be asked the following questions by staff at the Information Desk:

Has the child been exposed to or had chicken pox?
Is the child currently sick?
What unit will the child be visiting?

If clearance is not granted, the child will not be permitted to go to the patient floor.

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Universal Precautions

Children’s Hospital follows guidelines established by the Centers for Disease Control and Prevention to prevent the spread of disease. These universal precautions include hand-washing and the use of gloves, gowns, protective eyewear and/or masks. In some instances, you also may be asked to wash your hands or wear special clothing before entering your child’s room.

If your child has, or is suspected of having, a disease that could be transmitted to other patients, he/she may be placed in an isolation room. The door to the isolation room must be kept closed at all times. Visitors and health care workers may need to wear special clothing before entering the room.

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