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Visitation is limited to two people in each of the following areas:
Minors between 2 and 18 must be accompanied by an adult and must be able to wear a mask.
UPMC Children’s Community Pediatrics: Support persons policy varies by location.
All visitors, parents, guardians and other patient guests, including clergy, to any inpatient unit or surgical area are required to wear a visitor Identification (ID) badge issued at the Welcome/Information Center, Floor 1A, before going to the unit.
For the safety of our patients, families, and employees, UPMC Children's Hospital of Pittsburgh does not permit registered sex offenders on hospital premises. All visitors to our inpatient areas and Same Day Surgery department over the age of 18 must present a valid photo ID, and will be scanned through the national sex offender database. All individuals registered in the national sex offender database will not be permitted to enter, and will be instructed to leave the premises.
Visiting hours: 7 a.m. – 9 p.m.
Visitors between 2 and 18 must be accompanied by an adult and must be able to wear a mask.
Parents are welcome to be with their children 24 hours a day unless otherwise advised by medical or nursing staff.
Other family members are encouraged to visit and may visit along with friends during visiting hours.
In order for patients to receive optimal care, UPMC must maintain a therapeutic environment in its health care facilities. All patients and visitors are expected to refrain from behaviors that are disruptive, or pose a threat to the rights or safety of other patients, visitors, staff, or the facility. Any behavior that significantly impairs the ability of a facility to operate effectively, or deliver patient care, will not be tolerated. This behavior includes, but is not limited to:
Visitors refusing to comply with the visitor code of conduct may be removed from the premises, restricted from returning to campus, and if warranted, may have criminal charges filed against them.
Badges must be worn at all times while visiting in the hospital. Adults who accompany children to Same Day Surgery receive their ID badges in that area.
Badges are issued at the Welcome/Information Center, Floor 1A, from 7 a.m.–10:30 p.m. daily, or in the Admitting office, Floor 1b. Off-hours badging services are available at the patient access desk in the Emergency Department.
Self-adhesive visitor ID badges are color-coded for easy recognition:
Any visitor to the hospital or patient guest on the patient units or other area accessed by the orange elevators without an identification badge will be directed to the Welcome/Information Center to be properly identified and badged. Public Safety will be contacted if a guest is unwilling or unable to comply with this procedure.
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To ensure safety and confidentiality, parents or legal guardians will be issued a six-digit identification number that identifies their child. Nursing staff will only issue the identification number to parents or legal guardians upon arrival to the nursing unit.
Parents, guardians and other guests requesting access to inpatient areas on Floor 4 (the Cardiac Intensive Care Unit), must provide the patient’s six-digit confidentiality code and receive a badge designating them as an inpatient parent or guest.
Parents, patients or other hospital guests requesting access to public areas such as the Floor 6 Family Resource Center, Chapel or Library; or to outpatient units located on Floors 6, 7 or 9 will receive a badge designating them as an outpatient or common area guest with access to the orange elevators. Patients, parents, guardians and other guests to Floors 1–4 outpatient areas access those areas via the grape elevators where badging is not required.
Identification (driver’s license or other picture ID) is requested to be issued a badge and a confidentiality code in order to visit an inpatient unit.
All requests for camera use from media, patients, visitors, hospital staff (for non-treatment or educational purposes), or volunteers must be approved by a member of the Internal Communications staff before any filming is done or photography taken, including photos taken with camera phones.
Children’s Hospital follows guidelines established by the Centers for Disease Control and Prevention to prevent the spread of disease. These universal precautions include hand-washing and the use of gloves, gowns, protective eyewear and/or masks. In some instances, you also may be asked to wash your hands or wear special clothing before entering your child’s room.
If your child has, or is suspected of having, a disease that could be transmitted to other patients, he/she may be placed in an isolation room. The door to the isolation room must be kept closed at all times. Visitors and health care workers may need to wear special clothing before entering the room.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh
One Children’s Hospital Way
4401 Penn Ave.
Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
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For questions about a hospital bill call:
To pay your bill online, please visit UPMC's online bill payment system.
Interested in giving to Children's Hospital? Support the hospital by making a donation online, joining our Heroes in Healing monthly donor program, or visiting our site to learn about the other ways you can give back.