Lyft Partnership

Need a Ride? 

UPMC Children's Hospital of Pittsburgh families who live in Allegheny County can receive free round-trip rides to their medical appointments at UPMC Children's Hospital's main campus in Lawrenceville thanks to a partnership among UPMC Children’s Hospital, Lyft, and the nonprofit 2-1-1. 

To schedule a ride: 

  1. Dial 2-1-1 on your phone (available 24 hours a day, 7 days a week) 
  2. When you reach the operator, press “9” (for human services) 
  3. Press “4” for transportation
  4. Ask to schedule a Lyft ride to your UPMC Children’s Hospital appointment 

More information:

  • Rides can be scheduled on-demand or maximum of 7 days in advance. 
  • If you do not know exactly when your appointment will be over, 2-1-1 can schedule the ride as “flexible” and you can request the return ride whenever you are ready to be picked up. To do this, you must have a smart phone and an exact pick-up and drop-off location (this cannot be changed). 

When you call 2-1-1, mention that you heard about the Lyft ride from UPMC Children’s Hospital of Pittsburgh. 

When scheduling your ride, you must have this information ready:

  • Address of pick-up
  • Address of drop-off
  • Date and time
  • Name of primary rider (anyone under 18 must be accompanied by an adult)
  • Number of riders
  • Phone number of primary rider
  • Reason for ride
  • Your permission for 2-1-1 to contact you via phone call at a later date (this will be to give feedback about the ride and the Lyft program)

If you have a change in schedule and need to cancel/change the ride time, PLEASE CALL 2-1-1 as soon as you know about the change. 

Staff with questions about this service can contact Abigail Carpenter, program manager for Clinical-Community Connections at 412-290-2868.

2-1-1 is not able to control availability of drivers. Some areas may not have rides available. In this case, 2-1-1 may be able to connect you to other transportation resources. 

Lyft has implemented extra health safety precautions to help protect riders and drivers from COVID-19. Lyft is working with the Centers for Disease Control and Prevention (CDC) to inform their health safety policies.