Frequently Asked Questions

General Information

Why choose UPMC Children's Hospital of Pittsburgh?

The International Department at UPMC Children's Hospital of Pittsburgh helps patients throughout their medical care. We assist our patients and their families before, during, and after their visit to Children's Hospital. We schedule appointments close together to make your visit and efficient one. 

Children's Hospital again was named to the U.S. News and World's Report's Honor Roll of America's "Best Children's Hospitals." Children's Hospital ranked 10th in the nation overall, and was ranked in each of the 10 pediatric specialties. 

What is the role of the international services department in my care?

The International Services Department at Children's Hospital provides personalized, culturally appropriate care for patients travelings to Children's from outside Pittsburgh and the United States. The department also leverages Children's extensive knowledge base in medicine, nursing, medical education, research and health care administration to improve health care delivery for our patients and their families through sustainable, high-impact collaborations locally and throughout the world.

How soon can I make an appointment for my child?

Once the medical information has been reviewed by our physicians, they will decide on the appropriate plan for care. If you agree with the clinical plan and subsequent agreement, we may proceed with arranging appointments. We will work with you and our physicians to accommodate your needs.

What will happen once I return home? Will I and my doctor at home have medical records from our visit to Pittsburgh?

After returning home, someone will be available to facilitate clinical and administrative dealings with UPMC Children's Hospital of Pittsburgh. Our PassportCare program strives to keep your mind on your child by taking care of the non-medical details.

Your child's physician is a key member of the care team. Timely communication regarding care plans is provided to the primary care physician during treatment, and when your child goes home. 

Our expert International Services liaison will coordinate with your child's physician on your behalf, and will make sure you receive a copy of medical records and a CD with medical images taken during your child's evaluation and treatment. Please stay in touch with us and contact us with any questions you may have once you go back home. 

How am I expected to navigate though the hospital, registration, admission, and the Pittsburgh area?

An International Services team member will provide you with a tour of the hospital and accompany you while you become acclimated with your new surroundings. If you decide to explore outside of our campus, we will be happy to provide information and options to fit your needs.

What information do you need from me so my child can receive medical treatment at UPMC Children's Hospital of Pittsburgh?

We would need a medical report written by a physician including clinical history, diagnosis and current treatment, laboratories and also information such as height, weight, and medications. It is also helpful to have copies of any imaging available. For us to be able to communicate this information via email with our medical team, we would also need that you sign and send back to us the attached form. All medical information must be in English.