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If you need to contact a genetic counselor or inquire about insurance authorization, call the Division of Genetic and Genomic Medicine. Our phone number is 412-692-5070. Listen closely to the options available.
Our offices are open at UPMC Children’s main campus. We are open Monday through Friday, from 8:30 am to 4:30 pm. Refer to parking in Lawrenceville for details about parking at UPMC Children's main campus.
You may also contact our genetics doctors through the patient portal. You can message any member of the genetics team involved in your child’s care.
To plan a visit with the Division of Genetic and Genomic Medicine, call 412-692-5070 and select option 1. Please specify if you're calling about a visit for:
You can also schedule some visits online.
You can also plan a visit to our other locations. These include:
Medical Genetics Clinic 4401 Penn Ave. Floor 3 Pittsburgh, PA 15224
412-692-5070
Genetic Counseling Service 4401 Penn Ave. Floor 6 Pittsburgh, PA 15224
4055 Monroeville Blvd. Building One Monroeville, PA 15146
2599 Wexford Bayne Rd. Sewickley, PA 15143
118 East 2nd St. W1150 Erie, PA 16507
814-877-8701
865 Eisenhower Blvd. Johnstown, PA 15904
Please call to ask about virtual visits.
You can reach a genetic counselor in a few ways.
Can’t remember your genetic counselor's name? Check the providers and staff page for the latest members of our genetics team.
Reach that staff within the Division of Genetic and Genomic Medicine at 412-692-5070.
Choose option #1 for our scheduling team. They can help you schedule, cancel, or reschedule visits. These include evaluations, genetic counselor visits, or Genetic Counseling Service appointments.
Choose option #2 for a prescription refill. If you or your child needs a prescription refill for medicines prescribed through their genetics provider.
Choose option #3 for a genetic counseling assistant (GCA). GCAs can help with basic questions about division policies, practices, and visit information. GCAs work seamlessly within our genetic counseling team. They can also:
Choose option #4 for an insurance authorization specialist. They can answer your questions about insurance authorization or genetic testing billing.
Choose option #5 for dietary and nutrition issues. For questions about medicine, diet, and other care for metabolic diseases, refer to you or your child's departure summary or emergency letter.
Choose option #6 for newborn screening information. Follow this prompt if you're referred to our office based on a newborn screening result.
If you or your child already had a visit and you need to reach their genetic counselor, send a message through the patient portal. Otherwise, call us and use option #3 so our GCAs can connect you to them.
Contact your insurance company for questions about:
Call our price estimation hotline for an estimated out-of-pocket cost. They can tell you how much genetic testing, imaging studies, and various other healthcare services may cost. To use this service, you will need the test code (billing code) and your or your child's diagnosis codes (ICD10 codes).
Contact the medical records department for copies of your or your child’s medical records. These include the doctor's notes and results from imaging studies and lab tests.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh One Children’s Hospital Way 4401 Penn Ave. Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
With MyCHP, you can request appointments, review test results, and more.
For questions about a hospital bill call:
To pay your bill online, please visit UPMC's online bill payment system.
Interested in giving to Children's Hospital? Support the hospital by making a donation online, joining our Heroes in Healing monthly donor program, or visiting our site to learn about the other ways you can give back.