Contact the Division of Genetic and Genomic Medicine (Medical Genetics)

If you need to contact a genetic counselor or inquire about insurance authorization, call the Division of Genetic and Genomic Medicine. Our phone number is 412-692-5070. Listen closely to the options available.

Our offices are open at UPMC Children’s main campus. We are open Monday through Friday, from 8:30 am to 4:30 pm. Refer to parking in Lawrenceville for details about parking at UPMC Children's main campus.

You may also contact our genetics doctors through the patient portal. You can message any member of the genetics team involved in your child’s care.

Schedule an Appointment

To plan a visit with the Division of Genetic and Genomic Medicine, call 412-692-5070 and select option 1. Please specify if you're calling about a visit for:

  • Medical genetics.
  • Genetic Counseling Service.
  • One of our other clinics.

You can also schedule some visits online.

You can also plan a visit to our other locations. These include:

UPMC Children's Hospital of Pittsburgh

Medical Genetics Clinic
4401 Penn Ave.
Floor 3
Pittsburgh, PA 15224


Genetic Counseling Service
4401 Penn Ave.
Floor 6
Pittsburgh, PA 15224


UPMC Children's East

4055 Monroeville Blvd.
Building One
Monroeville, PA 15146


UPMC Children's North

2599 Wexford Bayne Rd.
Sewickley, PA 15143


UPMC Children's Specialty Care Center Erie at Magee–Womens, UPMC Hamot

118 East 2nd St.
Erie, PA 16507


UPMC Children's Specialty Care Center Johnstown

865 Eisenhower Blvd.
Johnstown, PA 15904


Please call to ask about virtual visits.

How can I contact my genetic counselor?

You can reach a genetic counselor in a few ways.

  • Calling our main number, 412-692-5070.
  • Sending a message in the patient portal.
  • Calling their direct phone line, if they've given it to you.

Can’t remember your genetic counselor's name? Check the providers and staff page for the latest members of our genetics team.

Who should I contact with questions?

Within the Genetics Division

Reach that staff within the Division of Genetic and Genomic Medicine at 412-692-5070.

Choose option #1 for our scheduling team. They can help you schedule, cancel, or reschedule visits. These include evaluations, genetic counselor visits, or Genetic Counseling Service appointments.

Choose option #2 for a prescription refill. If you or your child needs a prescription refill for medicines prescribed through their genetics provider.

Choose option #3 for a genetic counseling assistant (GCA). GCAs can help with basic questions about division policies, practices, and visit information. GCAs work seamlessly within our genetic counseling team. They can also:

  • Give you information about lab tests.
  • Estimate the turnaround time for genetic testing.
  • Help foster discussions with your or your child's genetic counselor.

Choose option #4 for an insurance authorization specialist. They can answer your questions about insurance authorization or genetic testing billing.

Choose option #5 for dietary and nutrition issues. For questions about medicine, diet, and other care for metabolic diseases, refer to you or your child's departure summary or emergency letter.

Choose option #6 for newborn screening information. Follow this prompt if you're referred to our office based on a newborn screening result.

If you or your child already had a visit and you need to reach their genetic counselor, send a message through the patient portal. Otherwise, call us and use option #3 so our GCAs can connect you to them.

Outside the Genetics Division

Contact your insurance company for questions about:

  • Specific policy details.
  • Coverage for procedures, tests, or imaging.
  • The cost to visit a specialist.

Call our price estimation hotline for an estimated out-of-pocket cost. They can tell you how much genetic testing, imaging studies, and various other healthcare services may cost. To use this service, you will need the test code (billing code) and your or your child's diagnosis codes (ICD10 codes).

Contact the medical records department for copies of your or your child’s medical records. These include the doctor's notes and results from imaging studies and lab tests.