Getting Started With Your Child’s Video Visits

At UPMC Children’s Hospital of Pittsburgh, many of our pediatric providers offer video visits, providing convenient access to care for your child from the comfort of home.

Scheduling Your Video Visit

There are a few ways to schedule your video visit with a UPMC Children’s primary care provider or specialist:

  • If your child has an existing UPMC Children’s primary care provider or specialist, you can schedule follow-up care in your MyUPMC account.
  • If your child needs to be seen by a new primary care provider or specialist at UPMC Children’s, you can search the UPMC Provider Directory to find the care you need. You can also filter by video visits to make your search easier.
  • At your next in-person visit, you can ask your care team if they offer video visits for care. If so, you can schedule your next appointment while you’re there.
  • If you have an established provider, you can call their office to ask about video visits. If they offer video visits, you can schedule over the phone and be sure to confirm which patient portal you’ll need to sign up for and use on the day of your visit.

Prior to your video visit, you will need to ensure that you have proxy access through MyUPMC or MyCHP, depending upon the type of care needed. Proxy access allows you to manage your child’s care through their patient portal.

Requesting Proxy Access

You will need to request proxy access through MyUPMC if your child is going to be seen by a UPMC Children’s primary care provider.

To get started:

  • Log in to  MyUPMC on web or mobile.
  • Once you are logged in, navigate to your “Account Settings” and select “Family Access.”
  • Then, select “Add Patient” to fill out and submit the Child/Minor form. You will receive confirmation once proxy linking is complete.

If your child is being seen by a specialist at UPMC Children’s, you will need to request proxy access through both MyUPMC and MyCHP. To request proxy access for MyCHP, use the links below or talk to your child’s care team at their next visit.

Having a Video Visit

To start your visit with a UPMC Children’s primary care provider:

  • Log in to MyUPMC and switch to your child’s account using the account profile icon in the top right corner.
  • Locate the scheduled appointment under “Next Appointment” and select the “Start Video Visit” button. The button will not appear until 30 minutes before the scheduled appointment time.
  • Check your audio and video to ensure the best experience.
  • When you’re ready, enter your preferred name and click the “Join” button.

Learn more about video visits through MyUPMC. For help, call the MyUPMC Support Line at 1-866-884-8579.

To start your visit with a UPMC Children’s specialist:

  • Download the “UPMC Children’s” app and log in to MyCHP.
  • Click “Appointments,” then “View Upcoming Appointments.”
  • Locate the upcoming video visit denoted by a video icon.
  • Test your audio and video.
  • Click “Join Now.”

Learn more about video visits through MyCHP. For help, call 1-877-621-8014.

Please know that just like a regular visit, the provider may not join right at the scheduled time of the appointment. They will join the video visit as soon as they can.

Frequently Asked Questions

Why do I need two patient portals to manage my child’s care?

UPMC’s patient portals each have different features to help you manage and access your child’s care 24/7.  MyCHP is for inpatient and outpatient visits with UPMC Children’s Hospital specialists. MyUPMC is primarily used for pre-registrations, notifications for sooner appointments, and care received at UPMC Children’s Community Pediatrics and UPMC Children’s Express Care.

Will there be times when I need to use both portals for my child’s appointment?

There are times when you will need to use both patient portals for your child’s appointment.

Before Your Appointment

  • Use MyUPMC to get notified of sooner appointment openings with UPMC Children’s specialists.
  • Complete pre-registration for your child’s appointment in MyUPMC.

During Your Appointment

  • Video visits with UPMC Children’s specialists are through MyCHP.

After Your Appointment

  • Send follow up messages to your child’s UPMC Children’s care team and view test results in MyCHP. Test results can also be found in MyUPMC.
  • Additional summaries or instructions are also available in  MyCHP.

Can I make a same-day video visit?

Certain on-demand services, like UPMC Children's AnywhereCare, don't require appointments. You can select the first available provider or browse their profiles and choose who you want to see.

What if I need to cancel my video visit?

You can cancel your video visit through MyUPMC, or you can call your doctor's office.