Patient Relations

Patient Relations at UPMC Children's Hospital of Pittsburgh provides intervention and advocacy for patients and families who have complaints or disputes with hospital or medical staff. The patient representative listens to concerns, while keeping the patient’s perspective in mind, registers complaints and works to resolve individual patient issues and facilitate access to care.

Tell Us What You Think About Your Care

Please share any comments and/or concerns you have about your child’s care or the hospital services provided at UPMC Children's Hospital of Pittsburgh by completing our online patient satisfaction form.

Our Patient Relations Staff

Patient Representatives

Gina Falcone
Kelsey Frazzini
Gloria McCoy


  • Patient Relations

    UPMC Children's Hospital of Pittsburgh
    4401 Penn Avenue
    Floor 6
    Pittsburgh, PA 15224