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At UPMC Children's Hospital of Pittsburgh, we know that families should play an integral role in the healing process. That’s why we place such an emphasis on family-centered care. We believe that parents know their children best, and that’s why we are one of the first pediatric hospitals in the United States to create “Condition Help,” an important patient safety program that gives families an immediate voice in their child’s medical care.
Condition Help empowers parents with the ability to call a special phone number 412-692-3456, or 692-3456 from a hospital phone, to have your child evaluated by a different medical team if you feel your child’s immediate health could be endangered.
Condition Help calls receive the same immediate attention as life-threatening emergencies, so when a call comes in, it prompts action right away.
When the call is answered, the operator will ask you to identify yourself and give your child’s name and room number. Within minutes, a special “Help Team” will come to your child’s room to meet with you about your concerns.
The Condition Help Team is available around the clock, 24-hours a day, seven days a week. It is made up of a physician, nurse administrator, and patient representative who will immediately respond to every Condition Help call and listen to your concerns.
Condition Help is a powerful tool that has been entrusted to parents and should not be used casually. It should be used only if you have concerns about your child’s condition after you’ve spoken to the nurse, your child’s doctor, or another member of your child’s medical team. Here are some examples of situations where Condition Help may be called:
No – Condition Help is a patient safety program, not a customer service line. It should be used only for medical concerns.
To report service issues, such as problems with hospital rooms, food, policies, employees, or bills, or for any other non-emergency issues, please contact a patient representative at 412-692-5489.
The Josie King Foundation is named for Josie King, an 18-month-old girl who died tragically in 2001 from avoidable causes while she was a patient at another hospital.
In her memory, Josie’s parents, Sorrel and Tony King, have established a foundation that is focused on helping hospitals to prevent medical errors and communications mistakes from harming patients and to empowering parents to become equal partners in their children’s medical care.
UPMC Children’s Hospital of Pittsburgh is proud to be one of the first pediatric hospitals in the country to offer this proactive patient safety program.
Learn more about The Josie King Foundation.
Children's Hospital's main campus is located in the Lawrenceville neighborhood. Our main hospital address is:
UPMC Children’s Hospital of Pittsburgh One Children’s Hospital Way 4401 Penn Ave. Pittsburgh, PA 15224
In addition to the main hospital, Children's has many convenient locations in other neighborhoods throughout the greater Pittsburgh region.
With MyCHP, you can request appointments, review test results, and more.
For questions about a hospital bill call:
To pay your bill online, please visit UPMC's online bill payment system.
Interested in giving to Children's Hospital? Support the hospital by making a donation online, joining our Heroes in Healing monthly donor program, or visiting our site to learn about the other ways you can give back.